Associate Program Manager

Innomar Strategies Inc.; Oakville; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision care

Training programs

Professional development resources

Mentorship programs

Volunteer activities

Job summary

Innomar Strategies Inc. invites applications for an Associate Program Manager to support healthcare-related programs. You will manage territory assignments, maintain projects, monitor protocol adherence, and ensure data accuracy across electronic and hard files.

Responsibilities include client consultations, staff training participation, and daily reporting, with opportunities to assist the manager and contribute to program improvements.

Qualifications

• Post-secondary education or equivalent in a related discipline.
• Minimum of 3 years’ experience in healthcare, pharmaceutical or biotechnology industry.
• RN/RPN license an asset.
• Bilingualism (French/English) is an asset.
• Strong analytical and mathematical skills.
• Strong communication, both internally and externally, as well as interpersonal and leadership skills.
• Excellent organization, detail-oriented, and able to meet deadlines.

Responsibilities

• Maintain a territory caseworker assignment.
• Ongoing maintenance of the assigned projects.
• Monitor protocol adherence and document in case files.
• Ensure data accuracy in databases and handle client communications.
• Participate in client consultations and sessions with the manager.
• Identify training needs with the manager and support staff hiring/training.
• Identify needs for modification of program databases, protocols and processes.
• Daily client communications and reporting; assist the manager as needed.
• Report all adverse events to assigned units/departments.

Skills

Analytical skills

Leadership

Communication skills

Multitasking

Problem-solving

Teamwork

Organizational skills

Attention to detail

Presentation skills

Bilingual French/English

Education

Post-secondary education or equivalent

RN/RPN license asset

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft Access

Internet Explorer

PowerPoint

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Job Details

Responsibilities

• Maintenance of a territory caseworker assignment;
• Ongoing maintenance of the assigned projects;
• Monitoring: Protocol adherence;
• Documentation in case files (electronic and hard files);
• Database use and accuracy of information collected;
• Phone calls for accuracy of content and telephone etiquette;
• Participation in client consultations and working sessions in collaboration with the manager or in the manager’s absence;
• Identification of training needs based on monitoring and lead refresher training as required and determined necessary in collaboration with the manager;
• With the manager, participate in the hiring and training process of new staff;
• Identification of needs for modification of program database, protocols and current processes;
• Daily and on-going client project communications;
• Assistance and back up to the manager;
• Client reporting;
• Responsible to report all Adverse Events to the assigned units/departments;
• The Associate Program Manager will also be assigned other duties and tasks as required from time to time.

Education

Post-secondary education or equivalent in a related discipline;

Work Experience

Minimum of 3 years’ experience in the healthcare, pharmaceutical or biotechnology industry (or similar); RN/RPN license an asset;

Skills and Knowledge

• Advanced knowledge of pharmaceutical distribution industry
• Strong business and financial acumen
• Bilingualism (French/English) is an asset
• Project management experience is an asset
• Strong analytical and mathematical skills
• Strong communication, both internally and externally as well as interpersonal and leadership skills
• Effective organizational skills; attention to detail
• Ability to consistently meet deadlines and multitask
• Excellent problem-solving skills; ability to resolve issues effectively and efficiently
• Ability to work independently and in a team environment
• Adaptability to change and to learn new skills as required
• Excellent presentation skills
• Strong proficiency in Microsoft applications (Outlook, Word, Excel, Access, Internet Explorer, PowerPoint)

The successful candidate may have daily contacts with unilingual English-speaking customers, patients or peers from cross-functional teams.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day.

• Medical, dental, and vision care
• Backup dependent care
• Adoption assistance
• Infertility coverage
• Family building support
• Behavioral health solutions
• Paid parental leave
• Paid caregiver leave
• Training programs
• Professional development resources
• Mentorship programs
• Employee resource groups
• Volunteer activities

Equal Employment Opportunity

Full time Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals.

Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements.

If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [e-mail].

We will make accommodation determinations on a request-by-request basis.

Messages and emails regarding anything other than accommodations requests will not be returned.

Accessibility Policy

Cencora is committed to fair and accessible employment practices.

When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.

This posting is intended to fill an existing vacancy for our Associate Program Manager role.

Affiliated Companies

Affiliated Companies: Innomar Strategies Cencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them. We’re a purpose-driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health.