Lead Business Systems Analyst, Engineering - Personalization

Scotiabank; Toronto; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive Rewards Program

Tuition Assistance

Flexible Vacation

Job summary

A leading financial institution in Toronto is seeking a Lead Business Systems Analyst to guide large-scale projects focused on personalization. In this role, you will facilitate cross-functional requirements gathering, lead backlog refinement, and utilize strong communication and problem-solving skills. Candidates should have a Bachelor's degree in a technical field and extensive experience in business analysis within large organizations. Join a team committed to diversity and community engagement, with competitive rewards and flexible benefits.

Qualifications

• 8+ years of experience as a Business Analyst in large enterprise organizations.
• 1-2+ years of experience with planning business requirements for system changes.
• Experience working with Adobe Experience Platform, Pega CDH, Salesforce Marketing Cloud.

Responsibilities

• Lead backlog refinement, execution, and delivery.
• Facilitate requirements gathering and design sessions.
• Monitor project progress and recommend actions.

Skills

Business Analysis

Communication Skills

Interpersonal Skills

Time Management

Problem-Solving

Team Collaboration

Education

Bachelor's degree in a technical field

Tools

MarTech platforms

Jira

Confluence

Job description

Title: Lead Business Systems Analyst, Engineering - Personalization

Requisition ID: 244663
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

We are committed to investing in our employees and helping you continue your career at Scotiabank.
Scope: Large-scale enterprise-wide project to accelerate personalization capabilities across our stack (targeted propensity-driven lists, marketing journey and sales conversion funnels). This role will be sitting within the Engineering function of an agile Project Squad helping identify business needs and translating them into technical solutions across multiple stakeholders.

Is this role right for you? In this role, you will:

• In partnership with Technology Delivery and Product partners, lead the backlog refinement, execution and delivery through effective story grooming, UAT planning, technical and business knowledge and stakeholder management.
• Facilitate marketing and GTM (Go-To-Market) requirements gathering and design sessions with multiple stakeholders to extract requirements and turn them into use cases, business rules, user stories, sequence diagrams, and process flows.
• Determine operational objectives by studying business functions; gathering information; evaluating output requirements and formats.
• Improve systems by studying current practices; designing modifications.
• Recommend controls by identifying problems; writing improved procedures.
• Monitor project progress by tracking activity; resolving problems; publishing progress reports; recommending actions.
• Maintain system protocols by writing and updating procedures.
• Direct day-to-day activities in a manner consistent with our risk culture and the relevant risk appetite statement and limits and communicate it throughout the team.
• Create an environment in which your team pursues effective and efficient operations of their respective areas while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to risk and compliance.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• Bachelor's degree in a technical field such as computer science, computer engineering or related field required.
• 8+ years of previous experience as a Business Analyst, experience in large enterprise organizations, FI preferred with a focus on Digital/Marketing/Personalization/MarTech/GTM/Sales Enablement.
• 1-2+ years of experience with planning/analysis of business requirements for system changes and enhancement.
• Experience working cross-functionally with a variety of end-users.
• Experience working with MarTech platforms including Adobe Experience Platform (AJO, RT-CDP, Target), Pega CDH, Salesforce Marketing Cloud or any other GTM and Personalization platforms.
• Experience with Jira/Confluence (nice to have).
• Excellent written, presentation, and verbal communication skills to be able to work well with technical peers and business stakeholders at different levels within the organization.
• Excellent interpersonal skills to be able to collaborate and work closely with external vendors.
• Ability to analyze complex situations and problems and do the necessary research using multiple sources of information to arrive at innovative solutions.
• Ability to work as part of a team, as well as work independently or with minimal direction.
• Good time management and organizational skills to effectively manage high-scale project.

What's in it for you?

• Diversity, Equity, Inclusion & Allyship – We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias‑free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations – We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove, and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days, and benefits will start on day one.
• Community Engagement – no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs.

Location(s): Canada – Ontario – Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.