Lead Barista & Wine Sales Associate

Go2hr; West Kelowna; On-site; CAD 27,000 - 29,000; Full time

Benefits offered by this job

Employee pricing

Wine education tastings

Training opportunities

Staff events

Staff gift cards

Job summary

Quails’ Gate Estate Winery in the Okanagan invites applications for a Lead Barista & Wine Sales Associate at our Market Café. You will support daily front-of-house operations, lead by example during service, manage opening/closing, and help ensure exceptional guest experiences in a scenic winery setting.

The role emphasizes espresso beverage service, wine knowledge coaching for staff, friendly guest interactions, and maintaining cleanliness and food safety. Wage: $19.50–$21.00 + gratuities.

Qualifications

• Previous barista and food service experience; leadership or supervisory experience is an asset.
• Food Safe and Serving It Right certifications.
• Strong communication and organizational skills; ability to multitask in a fast-paced setting.

Responsibilities

• Support Market Café Manager with daily front-of-house operations.
• Lead by example during service and maintain a team-oriented environment.
• Assist opening/closing duties, cash handling, and daily organization.
• Promote wine knowledge and assist guests with wine offerings.
• Prepare espresso beverages and café offerings with consistency.
• Provide warm, polished guest service and maintain cleanliness and food-safety practices.
• Coach team members on wine knowledge and guest engagement.
• Handle guest questions professionally and support service flow.

Skills

Barista experience

Leadership

POS systems

Microsoft Office

Food Safe

Serving It Right

Tools

POS systems

Microsoft Office

Job description

• Accessible Employer: No
• Open to International applicants with valid Canadian Work permits: Yes

At Quails’ Gate Estate Winery, hospitality is at the heart of everything we do. Our Market Café offers guests a welcoming space to enjoy handcrafted coffee, fresh food offerings, and exceptional wines in a relaxed and scenic setting.

We are seeking an experienced and passionate Lead Barista & Wine Sales Associate to support the Market Café leadership team in delivering exceptional guest experiences that reflect the Quails’ Gate standard of excellence. This role is ideal for someone who enjoys supporting day-to-day operations, leading by example, and creating a welcoming environment for both guests and team members.

What You’ll Do:

– Support the Market Café Manager with daily front-of-house operations
– Lead by example during service and help maintain a positive, team-oriented environment
– Assist with opening and closing duties, cash handling, and daily organization
– Support wine sales by confidently speaking with guests about Quails’ Gate wines and offerings
– Prepare and serve high-quality espresso beverages and café offerings with consistency and care
– Provide warm, polished, and guest-focused service
– Encourage wine knowledge and enthusiasm amongst team members through everyday coaching and support
– Help maintain cleanliness, organization, and food-safe practices throughout the café
– Assist in handling guest questions and concerns in a professional manner
– Step in to support service flow and team coordination when needed

Responsibilities & Qualifications

What You Bring:

– Previous barista and food service experience; leadership or supervisory experience is an asset
– Passion for hospitality, wine, coffee, and creating memorable guest experiences
– Positive attitude with strong communication and organizational skills
– Ability to multitask and remain calm in a fast-paced environment
– A collaborative approach and willingness to support the team wherever needed
– Food Safe and Serving It Right certifications
– Experience with POS systems and Microsoft Office programs is considered an asset

$19.50 - $21.00 + Gratuities

Other Perks/Benefits

Seasonal Benefits and Perks:- Employee preferred pricing at Old Vines Restaurant, The Market, and the Wineshop- Complimentary wine education and tasting experiences- Ongoing training and development opportunities- Staff appreciation events and team initiatives- Staff gift card loadsWhy Join Us?At Quails’ Gate, you’ll be part of a collaborative and energetic hospitality team committed to creating exceptional experiences for every guest who visits our estate. This is a great opportunity to continue building your hospitality skills while working in one of the Okanagan’s premier winery destinations.