Lead Banquet Server & Events Manager

Moxies; Kamloops; On-site; CAD 55,000 - 75,000; Full time

Job summary

Moxies in Kamloops is seeking a dynamic leadership professional to oversee event supervision, staff management, and guest service excellence. You will lead banquet operations, coordinate with event coordinators, and drive memorable experiences for guests across multiple venues.

The role emphasizes strong communication, coaching, and financial oversight, with a focus on building positive team morale and delivering outstanding hospitality during high-profile events.

Qualifications

• Exceptional guest service skills
• Attention to detail
• Leadership skills that rally the team during big events while resolving conflicts and getting the job done - lead by example
• Ability to manage multiple variables - the food, the costs, pricing, scheduling and more
• Impromptu problem-solving skills when dealing with internal and external conflict
• Exceptional communication skills, providing leadership to staff and managing guests
• High stamina (as you will be on their feet most of the day)
• Desire and ability to earn the respect of your team
• Ability to create a positive working environment and provide ongoing positive feedback to colleagues
• Enthusiastic and inspiring

Responsibilities

• Ensure tables are decorated correctly, food is presented well, and service goes off without a hitch
• Manage the floor staff, ensure team members are dressed in uniform and delivering exceptional guest service in a friendly yet speedy manner
• Work directly with the event coordinators or hosts, problem solve in the moment when addressing questions or concerns that may arise during or before service.
• Be the lead on event supervision and execution
• Manage clients in an efficient yet organized manner including setting up meetings, forwarding contracts, billing, etc.
• Deliver feedback and coaching to banquet team
• Provide full room set-ups including A.V. and bar
• Ensure rooms are checked and maintained throughout the service
• Manage the bar and liquor orders
• Manage scheduling and labor costs
• Handle administration duties including (but not limited to) invoicing and A/R, contracts, customer service (email and phone inquiries)
• Demonstrate leadership by building positive team morale

Skills

Guest service excellence

Team leadership

Event coordination

Budgeting scheduling

Coaching and feedback

Conflict resolution

Communication

Stamina

Problem solving

Attention to detail

Job description

Moxies in Kamloops is seeking a dynamic leadership professional to oversee event supervision, staff management, and guest service excellence. You will lead banquet operations, coordinate with event coordinators, and drive memorable experiences for guests across multiple venues.

The role emphasizes strong communication, coaching, and financial oversight, with a focus on building positive team morale and delivering outstanding hospitality during high-profile events.