Law Clerk/ Claims Handler

First American; Oakville; Hybrid; CAD 67,000 - 82,000; Full time

Benefits offered by this job

EFAP & Wellness essentials

Group retirement savings plan with 401

Hybrid work arrangements

Paid holidays

Stock purchase plan

Volunteer opportunities

Job summary

FCT is seeking a skilled Law Clerk/Claims Handler to assess title insurance claims for residential and commercial properties across Canada (excluding Quebec). You will determine coverage positions, liaise with claimants, and coordinate with external experts to resolve claims.

Ideal candidates have 5–10 years of real estate law clerk experience and an Ontario Law Clerk designation, with strong knowledge of Ontario Land Titles and survey plans.

Qualifications

• Ontario Law Clerk designation required.
• 5–10 years of experience as a real estate law clerk or in title insurance.
• Strong knowledge of Ontario Land Titles System.
• Ability to read title searches and identify defects.
• Excellent negotiation and analytical skills.

Responsibilities

• Review and authenticate title claims across Canada (excluding Quebec).
• Communicate decisions, timelines and options to claimants and partners.
• Instruct external professionals (adjusters, lawyers, surveyors, appraisers) as needed.
• Negotiate settlements and manage reserves and recoveries.
• Maintain file management and meet service levels.

Skills

Negotiation

Analytical thinking

Customer communication

Attention to detail

Time management

Education

Ontario Law Clerk designation

Tools

Microsoft Office

Claims file management software

Job description

Company SummaryCome work for a company that’s committed to the success of each and every employee. A place where innovators and collaborators come together and build on each other’s talents. Where diversity is welcomed and celebrated.FCT provides industry-leading title insurance, default solutions and other real estate related products and services to legal, lending, valuation and real estate professionals across Canada. With FCT, you will have the opportunity to build a meaningful career. Join us as we continue to do exciting work and make a big impact on our colleagues, customers and communities.Job SummaryWe are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment, you'll enjoy a career with us! We understand that fostering a diverse and inclusive environment is critical for the success of our business, and we actively work towards it every day.As a Law Clerk/Claims Handler you will be responsible for high level decision-making, assessing title insurance claims on behalf of property owners and lenders. In your role as a Law Clerk/Claims Handler, you will be required to independently determine and apply appropriate coverage positions for residential, commercial and loan policies accounting for the varying regulatory requirements in all provinces and territories across Canada (excluding Quebec).As a Law Clerk/Claims Handler, you will:Investigate, assess and manage claims made under the title insurance policies, including but not limited to claims related to title defects, survey issues, building and zoning matters.Communicate with our customers (including property owners, lawyers and lenders, as well as all internal business partners) the coverage available under the respective policies and accurately identify the applicable exceptions and exclusions to coverage relating to the title insurance policies.Determine and communicate claim resolution options and retain and instruct third party experts as needed (i.e. outside counsel, adjusters, appraisers etc.)Negotiate settlements and release provisions and conduct review of files for potential recovery.HERE’S HOW YOU’LL CONTRIBUTE:Review and authenticate new title claims relating to various areas of coverage across Canada (excluding Quebec) for accuracyInitiate contact with the claimant within timelines required to meet service levelsDetermine and communicate next steps by applying Provincial/Territorial knowledge as well as identifying the correct area of coverage applicable to each claimRetain and instruct external professionals as needed (adjuster, lawyer, surveyor, appraiser, contractors etc.).Manage service levels of retained third parties to ensure they are aligned with FCT’s service levelsCorrespond and communicate with customers regarding decisions, timelines, options under the policy, etc.Analyze third party reports including legal opinions, surveys, appraisals etc. for accuracy, coverage determination or to assist with determining next steps in the claim resolution processCommunicate denied claims with internal business partners and external parties as requiredNegotiate settlements and release provisions, and conduct review of files for potential recoveryManage escalations and disputes surrounding the coverage positions in a professional mannerIdentify potential business concerns with respect to a coverage position and escalate as neededDetermine, set and maintain settlement and expense reservesPost financial transactions as requiredFollow standard internal guidelines and processes with respect to file managementMaintain a flexible and co-operative approach towards changing business needsCommunicate denied claims with internal business partners and external parties as requiredMaintain a flexible and co-operative approach towards changing business needsHERE’S WHAT YOU’LL BRING:Law Clerk designation from Ontario post-secondary institutionMinimum 5-10 years of experience as a real estate law clerk in a firm and/or title insurance environmentStrong knowledge of Ontario Land Titles System and terminology (knowledge of Land Tites systems across Canada would be considered an asset)Strong ability to read and understand Ontario title searches as well as identify title defects (ability to read title search for provinces across Canada would be considered an asset)Familiarity with building and zoning regulations and land use laws that affect real estate transactionsStrong ability to read and understand surveysAbility to interpret and apply legal principles and decisions to specific real estate issues, claims, and transactions.Strong negotiation skills with the ability to make difficult decisions with confidenceStrong analytical skills with the ability to investigate, collect, organize, analyze and disseminate significant amounts of information with extreme attention to detailEffective oral and written customer communication, oriented towards delivering a superior customer service experience even in circumstances that may be adverseAbility to work under pressure, manage multiple files in parallel and meet deadlinesAbility to work independently as well as with a teamPositive attitude and good team spirit evidenced through comfort in developing relationships with people throughout the companyExcellent ability to prioritize tasks and highly organizedProficiency in Microsoft Office (Word, Excel, Outlook ...) and will need to use corporate claims file management and finance software platform dailyTotal Direct Compensation:66,700 - 81,700Any pay range is in $CAD. The stated pay range reflects the total expected compensation for this role (e.g., base pay plus any expected incentives or allowances, where applicable)HERE’S WHAT SETS US APART:Through mentoring, innovative tools, and a variety of programs that engage and reward, we empower each employee to be great and drive results.Comprehensive benefits that include Employee and Family Assistance Program (EFAP) and Wellness EssentialsGroup retirement savings plan with company matchPaid holidays and generous paid time offHybrid work arrangementsPaid volunteer opportunities and charitable donation matchingEmployee recognition programs that include referral incentivesPotential for performance-based incentivesThe opportunity to participate in our stock purchase planAnd more!As per terms of the employment agreementFor over a decade, FCT has been certified by the Great Place to Work Institute as one of Canada’s best workplaces. We have also been recognized as a Top 50 Best Workplace in Canada, Best Workplaces in Canada for Women and Best Workplaces in Canada with Most Trusted Executive teams. In addition, FCT is recognized as one of Greater Toronto’s Top Employers.By joining us, you will not only be part of an award-winning organization, you will be part of a workforce that is engaged and empowered to succeed.Thank you for considering FCT. We look forward to meeting you.In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, a request for accommodation will be accepted as part of FCT’s hiring process.To avoid any delays in the recruitment process, if you require accommodation to apply, please provide your accommodation needs in advance. You may also be required to submit adequate medical/other documentation to Human Resources to support your request for accommodation.FCT is an equal opportunity employer and is committed to an active nondiscrimination program. All recruitment, hiring, placements, transfers, promotions, training, compensation, benefits, discipline, and other terms and conditions of employment will be on the basis of the qualifications of the individual regardless of race, colour, place of origin, ethnic origin, citizenship, handicap (including mental and physical disability), sex, sexual orientation, gender identity and expression, creed (religion), marital status, family status (being in a parent/child relationship), age, or any other basis prohibited by the applicable provincial or federal human rights legislation.