Junior Title Officer - Residential Lending Solutions

First American; Oakville; Hybrid; CAD 39,000 - 47,000; Full time

Benefits offered by this job

Hybrid work arrangements

EFAP and Wellness program

Group retirement plan with company and

Paid holidays and time off

Stock purchase plan

Employee recognition programs

Job summary

First American (FCT) in Oakville, Ontario, is seeking a detail-oriented professional to support title insurance and related services. You will handle inbound/outbound calls, prepare documents, and ensure compliance with underwriting guidelines while delivering strong customer service in a busy office.

We value collaboration, confidentiality, and the ability to manage competing priorities. The role offers hybrid work arrangements, comprehensive benefits, and opportunities for growth within a

Qualifications

• Previous experience in financial or legal environment is considered an asset.
• Strong customer service skills with a focus on building relationships.
• Attention to detail and ability to manage competing priorities.
• Ability to protect confidential information.
• Excellent organizational skills and proficiency with MS Office.

Responsibilities

• Prepare and review documents including title search, applying underwriting guidelines.
• Complete all requests for insurance within lender procedures and SLAs.
• Respond to communications following best practice standards and STAR qualities.
• Develop internal and external partnerships to enhance customer service.
• Conduct daily Quality Control per audit guidelines.
• Handle inbound and outbound customer calls.
• Assist with reports, filing and data entry as required.

Skills

Customer service

Attention to detail

Time management

Communication

Discretion

MS Office

Social media tools

Tools

MS Office

Social media automation tools

Job description

Company Summary

Come work for a company that’s committed to the success of each and every employee. A place where innovators and collaborators come together and build on each other’s talents. Where diversity is welcomed and celebrated. FCT provides industry-leading title insurance, default solutions and other real estate related products and services to legal, lending, valuation and real estate professionals across Canada. With FCT, you will have the opportunity to build a meaningful career. Join us as we continue to do exciting work and make a big impact on our colleagues, customers and communities.

Job Summary

We are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment, you'll enjoy a career with us! We understand that fostering a diverse and inclusive environment is critical for the success of our business, and we actively work towards it every day.

HERE’S HOW YOU’LL CONTRIBUTE:

• Prepare/review documents as required, including search of title; consistently applying -Underwriting Guidelines, as applicable, to all files.
• Complete all Requests for Insurance, as mandated and as required in individual lender Procedures, within documented Service Level Agreements.
• Respond to all communications, in accordance with our best practice standards, applying STAR Qualities.
• Develop internal and external partnerships to enhance overall customer service experience.
• Complete daily Quality Control as per audit guidelines.
• Responsible for handling inbound and/or outbound customer calls.
• Assist with reports, filing and data entry as required.

HERE’S WHAT YOU’LL BRING:

• Previous experience in the financial and/or legal environment is considered an asset.
• Possess strong customer service skills with a focus on building relationships.
• Possess strong attention to detail with the ability to manage competing priorities within a busy office environment.
• Ability to exercise good judgment in protecting confidential information.
• Excellent organizational skills with the ability to manage competing priorities
• Working knowledge of Social media automation tools
• Proficiency in the Microsoft Office (Outlook, Word, Excel, PowerPoint)
• Advanced computer skills in MS Office products (Word, Excel)

Total Direct Compensation: 39,000 - 46,870Any pay range is in $CAD. The stated pay range reflects the total expected compensation for this role (e.g., base pay plus any expected incentives or allowances, where applicable)

HERE’S WHAT SETS US APART:

Through mentoring, innovative tools, and a variety of programs that engage and reward, we empower each employee to be great and drive results.

Comprehensive benefits that include Employee and Family Assistance Program (EFAP) and Wellness Essentials Group retirement savings plan with company match Paid holidays and generous paid time off Hybrid work arrangements Paid volunteer opportunities and charitable donation matching Employee recognition programs that include referral incentives Potential for performance-based incentives The opportunity to participate in our stock purchase plan And more! *As per terms of the employment agreement

• Employee and Family Assistance Program (EFAP) and Wellness Essentials Group retirement savings plan with company match
• Paid holidays and generous paid time off
• Hybrid work arrangements
• Paid volunteer opportunities and charitable donation matching
• Employee recognition programs that include referral incentives
• Potential for performance-based incentives
• The opportunity to participate in our stock purchase plan
• As per terms of the employment agreement

Thank you for considering FCT. We look forward to meeting you.

In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, a request for accommodation will be accepted as part of FCT’s hiring process. To avoid any delays in the recruitment process, if you require accommodation to apply, please provide your accommodation needs in advance. You may also be required to submit adequate medical/other documentation to Human Resources to support your request for accommodation. FCT is an equal opportunity employer and is committed to an active nondiscrimination program. All recruitment, hiring, placements, transfers, promotions, training, compensation, benefits, discipline, and other terms and conditions of employment will be on the basis of the qualifications of the individual regardless of race, colour, place of origin, ethnic origin, citizenship, handicap (including mental and physical disability), sex, sexual orientation, gender identity and expression, creed (religion), marital status, family status (being in a parent/child relationship), age, or any other basis prohibited by the applicable provincial or federal human rights legislation.

We are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment, you'll enjoy a career with us!