Laundry Attendant

Casa Monica Resort and Spa; Vancouver; On-site; CAD 35,000 - 48,000; Full time

Job summary

An inspiring opportunity awaits at a luxury boutique hotel where you can make a difference as a Laundry Attendant. In this engaging role, you will maintain the cleanliness and order of linens, ensuring that guests experience the highest standards of service. You will be responsible for washing, drying, and folding various types of linen, while also interacting warmly with guests. Join a dedicated team in a vibrant work environment that values your growth and well-being. This is your chance to contribute to an unforgettable guest experience in a supportive and dynamic atmosphere, where your efforts will be recognized and rewarded.

Benefits

Marriott Employee Discounts Worldwide

Competitive Wage & Discretionary Bonus Program

Medical, Dental, Vision Insurance

Company-Sponsored Life Insurance

Short & Long-Term Disability Insurance

Tuition Reimbursement Program

401(K) with Discretionary Company Matching Contributions

Employee Assistance Program

Qualifications

• 6 months of relevant experience in a similar role is required.
• Ability to communicate effectively in English is preferred.

Responsibilities

• Maintain cleanliness and order of hotel linen.
• Wash, dry, and fold linen according to specifications.
• Interact warmly with guests while ensuring their privacy.

Skills

Problem-solving

Interpersonal skills

Attention to detail

Ability to follow instructions

Education

High school diploma or equivalent

Tools

Laundry equipment

Job description

An inspiring career awaits you! The Kessler Collection is a portfolio of luxury boutique hotels, unique restaurants and experiences with a Bohemian twist. The collection's captivating hotels feature curated art, original music, unique architecture and stories around every corner, all located in destinations people want to be. Our mission of inspiring places, intuitive service, and exuberant guests means we are committed to our Grand Performers' learning, development, and well-being. We believe people want to be inspired!

Grand Performers may enjoy a range of benefits, including:

• Marriott Employee Discounts Worldwide
• Competitive Wage & Discretionary Bonus Program
• Medical, Dental, Vision Insurance
• Company-Sponsored Life Insurance
• Short & Long-Term Disability Insurance
• Tuition Reimbursement Program
• 401(K) with Discretionary Company Matching Contributions
• Employee Assistance Program

JOB SUMMARY

The overall objective and purpose of the Laundry Attendant position are to maintain the order and cleanliness of linen. The incumbent is responsible for washing, drying, and folding linen. They are to provide the highest level of service in support of the mission, core values, standards, and goals established by the company.

CORE RESPONSIBILITIES

Primary responsibilities and tasks include, but are not limited to the following:

• Greet and interact with internal and external guests in a genuinely warm and friendly manner using professional and Kessler standard nomenclature.
• Maintain the integrity of the guests’ privacy, including confidentiality of personal information and key control.
• Wash and dry hotel linen, including but not limited to bath towels, hand towels, washcloths, robes, slippers, sheets, and pillowcases, according to the specifications outlined in the standard operating procedures.
• Fold and stack linen neatly on shelves.
• Maintain a neat and organized laundry room.
• Mop floor.
• Remove lint from the dryer.
• Maintain adequate stock of soaps and supplies.
• Use equipment according to specifications outlined in the procedural manual and report any malfunctions of equipment.
• Work efficiently in order to meet daily requirements.
• Solve problems proficiently.
• Secure lost items according to the specifications outlined in the standard operating procedure.
• Maintain the integrity of Company proprietary information and protect Company assets.
• Maintain complete knowledge and comply with company policies and procedures.
• Maintain neat, clean, and professional appearance according to standards.
• Follow all company safety and security policies and procedures. Report accidents, injuries, and unsafe conditions.
• Develop and maintain a positive working relationship and support the team to achieve our goals.
• Attend required training and meetings.
• All other duties as assigned, planned or un-planned.

KNOWLEDGE, SKILLS, AND ABILITIES

• To perform this role successfully, an individual must have experience achieving desired result(s) in their areas of responsibility. The requirements listed below are representative of observable behaviors and essential knowledge, skill, and abilities required of a successful incumbent.
• Ability to perform all Laundry Attendant-related tasks and proficiently use job-related tools and equipment.
• Ability to remain calm in various situations, use sound judgment and effectively solve problems.
• Ability to read and interpret documents such as safety rules and procedural manuals.
• Strong written, verbal, and interpersonal skills.
• Ability to follow instructions, prioritize and multi-task.

MINIMUM QUALIFICATIONS

• High school diploma, General Education Degree, or related training equivalent - required.
• Minimum of 6 months of relevant work experience in similar scope and title - required.
• Ability to communicate in the English language - preferred.

WORK ENVIRONMENT

• The work environment/conditions described herein are representative of those that an incumbent may experience.
• Must be comfortable working in a shared space, with constant noise, without the use of a private office.
• Must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism & collaboration.
• Schedules may vary from week to week based on business demands in excess of or less than 40 hours with or without notice.

PHYSICAL DEMANDS

• The physical demands described herein are representative of those that must be met by an incumbent to successfully perform the essential functions of this job.
• While performing the duties of this job, the incumbent is regularly required to see, hear, reach, use fingers to handle and feel, stand, stoop, bend and crouch up to 8 hours on a daily basis.
• Push, pull, and lift up to 50 lbs.
• While performing the duties of this job, the incumbent is regularly required to travel by foot, car, bus, airplane or other means of transportation which require sitting, waiting, and standing for long and short periods of time.

The Kessler Collection is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.