Laboratory Technician

Dynacare; Edmonton; On-site; CAD 50,000 - 65,000; Full time

Job summary

A leading company in Edmonton seeks a Laboratory Technician to provide superior customer service and conduct various testing procedures. This full-time role involves on-call duties and requires a high school diploma and relevant certifications. Join a dedicated team committed to quality and safety in health services.

Qualifications

• Willingness to obtain DOT Collector certification with BAT certification.
• Current audiometric and spirometry technician certificates or willingness to obtain.
• Experience in customer service within a health-related field is an asset.

Responsibilities

• Conduct drug and alcohol testing including sample collection and reporting.
• Perform audiometric testing, vision screening, and spirometry testing.
• Participate in rotational on-call services for drug/alcohol testing.

Skills

Customer Service

Interpersonal Skills

Communication

Organizational Skills

Education

High School Diploma

Phlebotomy Certification

Tools

MS Office

Cantrak

Site Scheduler

Job description

Description

Position at CannAmm

Job Summary

The role of the Laboratory Technician is to create value for CannAmm and its customers through superior customer service. The Laboratory Technician ensures clients feel secure, valued, and respected throughout all processes. As a member of the CannAmm Operations Team, this position may involve medical surveillance, mobile testing, RSAP, and on-call rotations (24/7). The Laboratory Technician reports directly to the Collection Site Supervisor or Manager Collection Site Services, who oversees competency, quality, operational workflow, customer service, safety, and administration. This position interacts daily with other Operations team members and maintains direct relationships with clients and donors within the CannAmm network.

Location:

Edmonton North, AB

Employment Type:

Contract Full-Time (ends September 26, 2025)

Shift Hours:

Monday to Friday, 0800 - 1600; on-call and Shy bladder rotation (37.5 hours weekly)

Additional Information:

Internal posting expires on May 5, 2025.

Key Responsibilities

1. Conduct drug and alcohol testing in-office, including sample collection, testing, shipping, paperwork, and reporting to DER.
2. Perform audiometric testing, vision screening, mask fit testing using Portacount, and spirometry testing.
3. May conduct phlebotomy.
4. May include mobile testing using the mobile unit/truck.
5. Maintain confidentiality of all information and records.
6. Participate in rotational on-call services for drug/alcohol testing and health surveillance.
7. Handle web booking requests promptly and coordinate occupational testing via outbound calls.
8. Document all call information according to SOPs.
9. Assist with reception and data management tasks, including booking, results tracking, donor registration, faxing, and copying.

Knowledge, Education, and Experience

1. High School Diploma.
2. Willingness to obtain DOT Collector certification with BAT certification.
3. Current audiometric and spirometry technician certificates or willingness to obtain them.
4. Phlebotomy certification required.
5. Experience in customer service within a health-related field is an asset.
6. Travel to other collection sites may be required.
7. Ability to be on-call evenings and weekends; reliable transportation is essential.

Skills and Abilities

Technical Skills

1. Basic MS Office skills.
2. Computer and data entry proficiency.
3. Proficiency with Cantrak and Site Scheduler.
4. Organizational skills.
5. Valid Class 5 driver’s license, clean driving record, reliable transportation.

Social Process Skills

1. Exceptional interpersonal skills; ability to de-escalate conflicts.
2. Excellent written and verbal communication skills.
3. Teamwork skills.
4. Pre-employment drug and alcohol test required.