Laboratory Information Systems (LIS) Officer, Core Lab

Sinai Health System; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading healthcare provider in Toronto seeks a Laboratory Information Systems (LIS) Officer to enhance the digital infrastructure that supports diagnostics. This role involves troubleshooting, maintaining data integrity, and collaborating with clinical teams to ensure accurate patient care. Ideal candidates will have a strong background in laboratory information systems and a commitment to quality service delivery.

Qualifications

• Bachelor of Science or Advanced Diploma in Medical Laboratory Science required.
• Minimum of 5 years recent experience in core laboratory using information systems.
• Current registration with CMLTO or Pathologists’ Assistant certification required.

Responsibilities

• Monitor, maintain, and support the Laboratory Information System (LIS).
• Troubleshoot issues with LIS applications and maintain documentation.
• Provide guidance and training to laboratory staff on LIS applications.

Skills

Proficiency in laboratory information systems

Teaching/coaching/mentoring ability

Multitasking skills

Time management skills

Education

Bachelor of Science

Advanced Diploma in Medical Laboratory Science

Current registration with CMLTO

Tools

Microsoft Access

Open Database Connectivity (ODBC)

Job description

Laboratory Information Systems (LIS) Officer, Core Lab - (13398)

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Job Type

Regular Full Time

1

Organizational Department

Sinai Health -> Mount Sinai Hospital -> Pathology and Laboratory Medicine

Employee Group

Non Union

Location

Mount Sinai Hospital Campus - Toronto, ON M5G 1X5 CA (Primary)

Travel Requirement

Hours (subject to change)

37.5 hours per week; additional hours may be requested.

Salary Scale

Job Description

Every lab result depends on a system that functions reliably behind the scenes. As a Laboratory Information Systems (LIS) Officer, you’ll shape the digital infrastructure that drives diagnostics. You’ll work closely with technologists, pathologists, and IT teams to ensure timely, accurate, and secure data flow. Your work directly impacts patient care by reducing errors, minimizing disruptions, and ensuring clinical teams receive accurate, reliable results. In this role, you’ll benefit from the continuity, support and resources of a hospital environment - empowering you to develop solutions that make diagnostics more reliable for everyone who depends on them.This opportunity is focused on core laboratory systems designed to support high testing volumes across multiple areas, each operating with specialized equipment and testing platforms.

Is this you?
Are you someone who brings a structured, reliable approach to troubleshooting? You don’t guess or improvise — you follow the evidence, isolate the issue, and resolve it in a way that prevents recurrence. Whether you're addressing LIS configuration mismatches or unexpected system behaviour, you aim for effective solutions. You understand that good troubleshooting protects workflows before they’re disrupted.

You are someone who knows how to communicate highly technical information in a manner that’s accessible. Whether you're supporting a colleague during an LIS update or explaining a workflow to a new user, you're able to guide without being overwhelming. You adapt your communication based on who you're working with — and you always make time for questions. People trust you to explain the “why,” not just the “how.”

If you approach system changes with flexibility and clarity, this role will align with your strengths. You have experience in core lab environments where equipment, interfaces, or priorities evolve frequently. You’re skilled at adjusting quickly while maintaining clear, logical, and well-documented workflows.

About the Pathology and Laboratory Medicine team:
Pathology and Laboratory Medicine (PLM) at Mount Sinai Hospital is recognized in Canada as a reference centre of excellence for laboratory services. Our internationally acclaimed professional and technical expertise, combined with advanced technology platforms, has made PLM a global leader in providing quality laboratory services, education, and research. We offer a wide range of diagnostic support to hospitals, medical clinics, and healthcare professionals in the Greater Toronto Area, across Canada, and internationally. PLM performs a wide array of services, including blood tests and specialized tissue analysis.

Our Core Laboratory performs an extensive range of hematology and biochemistry testing, using both automated and manual methods. Working across areas such as transfusion medicine, flow cytometry, immunology, and special biochemistry, the team supports care for diverse patient populations, including oncology, NICU, prenatal, and surgical cases. This is a technically varied environment where diagnostic services intersect with emerging tools, specialty programs, and complex case needs.

In this role you will:

• Monitor, maintain and support the Laboratory Information System (LIS)
• Troubleshoot issues with the LIS applications and connectivity/interfaces with instruments, equipment and other systems, and keep detailed records and documentation
• Ensure the integrity of the LIS by performing tests and audits on the LIS applications for accurate data mining, generation of reports and data analysis to aid the laboratories in quality assurance and strategic projects related to service delivery
• Maintain subject matter expertise to build and support the Lab LIS application for Core Laboratory and its configurational and functional dependencies with other modules
• Support and oversee the designated LIS key ops and/or super users in the development, design, testing and implementation of change requests related to workflow improvement, new test set up or test method changes
• Build, Implement, maintain and troubleshoot data manager interfaces between LIS software and equipment which include working with software vendors, equipment vendors and lab staff (manager, LIS key ops)
• Liaise with the informatics teams and participate in the set-up, maintenance and troubleshooting of interfaces with different hospital information systems with varying clients
• Provide advice, guidance, and training to laboratory staff in the operation of the LIS applications
• Play an integral part in major system upgrades: learn new features and functionalities; together with the system vendor, create a project plan and estimate the resources required and timelines; oversee designated resources in the build of the new features and changes; provide project updates to management and mitigation strategies as needed; develop validation plans and training SOPs; provide training and support at implementation, stabilization and optimization periods
• Monitor daily error logs (instrument interfaces, client interfaces, failed faxes, queued print jobs, unmapped test codes) prioritizing those that require immediate corrective action; investigate and resolve issues related to incorrect or missing system setups (test setups, doctor codes, fax codes) that may prevent the timely reporting of patient results
• Ensure correct patient demographics, merge/unmerge patient records, and amend reports related to patient demographic errors in conjunction with hospital health records and systems
• Maintain and apply structured data (including doctor dictionaries, SQL and ODBC queries, SoftWorkload files, and LIS database tables) to support reporting, billing, auditing, and data access
• Hold meetings with the lab staff on options/functionality/limitations to proactively develop solutions to prevent problem re-occurrences and to meet regulatory guidelines and operational needs
• Set-up new users with the appropriate access to the LIS applications based on roles; promptly remove LIS access for staff who leave
• Ensure compliance with all security policies across the labs and produce regulatory audit reports as needed for patient safety and privacy
• Perform other duties consistent with the job classification, as required

Job Requirements

Job Requirements:

Mandatory

• Bachelor of Science or Bachelor of Science in Computer Science
• Advanced Diploma in Medical Laboratory Science Program and/or Pathologists’ Assistant Program
• Current registration with the College of Medical Laboratory Technologists of Ontario (CMLTO) and/or Pathologists’ Assistant certification with the Canadian Certification Council of Pathologists’ Assistants (CCCPA-CCCAP)
• Minimum of 5 years of recent experience in core laboratory using information systems
  

Skills and Knowledge

• Proficiency in laboratory information systems
• Experience with web service applications, Microsoft Access, Open Database Connectivity (OBDC) and College of American Pathologists (CAP) requirements is considered an asset
• Familiarity with HL7 and ASTM communication standards would be advantageous
• Demonstrated teaching/coaching/mentoring ability and good interpersonal skills.
• Proven multitasking skills, time management skills and ability to meet deadlines

If this sounds like you and you feel ready to build your career within pathology and laboratory medicine, apply now and let us know why you’d be a great addition to our team.

Open Date

5/22/2025

Posting Deadline

6/4/2025

All applications must be submitted by no later than 4:00pm of the posting deadline date.

Employment at Sinai Health is conditional upon the verification of credentials, completion of a health review, and demonstrating proof of immunity and vaccination status of vaccine-preventable diseases. All employees and affiliates will follow safe work practices and comply with health and safety policies, procedures and training. If you believe you are one of the very few people who may require an exemption from vaccination, supporting medical information must be submitted to our Occupational Health department, who will review and assess.

Sinai Health is comprised of Mount Sinai Hospital, Hennick Bridgepoint Hospital, Lunenfeld-Tanenbaum Research Institute and our system partner Circle of Care. We deliver excellent care in hospital, community and home, focusing on the comprehensive needs of people. Sinai Health discovers and translates scientific breakthroughs, pushes boundaries for health solutions and educates future clinical and scientific leaders. Clinical areas of specialization include rehabilitation and complex continuing care, surgery and oncology, urgent and critical care, and women’s and infants’ health. The Lunenfeld-Tanenbaum Research Institute ranks among the top ten biomedical research institutes in the world. Sinai Health is a full affiliate of the University of Toronto.

As an equal opportunity employer who understands that diversity enriches our community and culture, we invite applications from all qualified candidates including Indigenous Peoples, racialized people, disabled people/people with disabilities, women, and members of 2SLGBTQIA+ communities. If you require accommodation(s) due to disability at any point during the application and hiring process, please contact 416-586-4800 ext. 7050, or email [e-mail] .