L1 Technician

Venture Computers of Canada Inc.; Markham; Hybrid; CAD 42,000 - 65,000; Full time

Benefits offered by this job

Group RRSP

Profit sharing plan

Health, dental & vision coverage

Education reimbursement

Job summary

Venture Computers of Canada Inc. is seeking an IT Support Technician to deliver remote support to clients via phone and remote tools, with occasional onsite visits in the GTA area.

The ideal candidate has hardware repair experience on PC and Apple devices, proficiency in Windows, macOS, Office 365, and VPN, and strong communication skills to assist non-technical users. A valid driver’s license is required, and the role is full-time, Monday to Friday, with overtime opportunities.

Qualifications

• 1 year of hardware technician experience with PC and Apple devices.
• Proficient in Windows and Mac OS, Office 365, VPN.
• Strong communication and ability to explain tech to non-tech users.
• Valid driver's license and reliable vehicle.
• Full-time role (Mon-Fri, 9:00 AM–5:30 PM) with overtime compensation.
• Remote support with occasional onsite visits in the GTA area.

Responsibilities

• Efficiently diagnose and resolve tickets within SLAs.
• Stay updated with certifications and training.
• Configure Windows and Mac systems per client requirements.
• Manage vendor communications and other third-party interactions.
• Maintain detailed documentation for tickets and client billing.
• Facilitate communication between client, technical, and account teams.
• Meet client service level targets while upholding high standards.
• Collaborate with team lead to improve hardware repair operations.
• Undertake additional duties as directed by management.

Skills

PC hardware

Windows OS

Office 365

VPN applications

iOS/macOS troubleshooting

communication & client service

time management

explain tech to non-tech

driving

Tools

Remote management tools

Job description

At Venture, we pride ourselves on three decades of dedicated service in IT management. We've consistently empowered businesses with our philosophy of delivering seamless IT services. With robust experience across financial, legal, advisory, and manufacturing sectors, we've honed our expertise in crafting bespoke IT solutions for our diverse clientele.

Role Overview

As an IT Support Technician at Venture, you won't just be joining a team; you'll be embracing a culture. If you're tech-savvy, eager to delve into the latest in tech hardware/software, and have a genuine desire to assist others, this role might be the perfect fit.

This role would mostly involve remote support for clients via phone calls and remote management tools with occasional onsite visits required to our client sites in the GTA area.

Key Responsibilities

• Efficiently diagnose and resolve tickets, adhering to client service level agreements.
• Stay updated with essential certifications and training.
• Configure Windows and Mac systems as per client requirements.
• Manage vendor communications and other third-party interactions.
• Maintain detailed documentation for ticket progress and client billing.
• Facilitate communication between the client, technical, and account teams.
• Consistently meet client service level targets while upholding superior service standards.
• Collaborate with the team lead to enhance our hardware repair operations.
• Undertake additional duties as directed by management.

Qualifications

• Must possess a driver's license and a reliable vehicle.

• A minimum of 1 year of experience as a hardware technician, with proficiency in both PC and Apple device repair.
• Proficient in PC hardware, Microsoft OS (Windows 7/8/10), Office 365, and VPN applications.
• Solid grasp of iOS/MacOS devices and troubleshooting techniques.
• Stellar communication and client service skills.
• Aptitude for explaining intricate technical details to non-tech users.
• Exceptional multitasking, time management, and prioritization skills.
• Full-time role (Monday to Friday, 9:00 AM - 5:30 PM) with occasional requirements for overtime (compensated.)

Why Venture?

• Growth: Join a rapidly expanding company with a clear vision.
• Remuneration: Attractive base salary, group RRSP, and a profit-sharing plan.
• Skill Development: A unique chance to diversify your skills across multiple sectors.
• Benefits: Comprehensive health, dental, and vision packages.
• Company Culture: An amiable workplace that encourages learning, fun, and camaraderie.

Our Core Values

• Entrepreneurial Spirit: We love self-starters and those who embrace challenges.
• Continuous Learning: We value both teaching and learning and support your growth.
• Tech Passion: We're all about the latest tech trends and innovations.
• Work-Life Balance: We believe in a healthy work-life integration.
• Community: At Venture, colleagues feel like family.

Additional Perks

• Generous vacation and PTO.
• Parental leave benefits.
• Regular company events & social hours.
• Education reimbursement scheme.