L1 Heavy Equipment Shop Technician (421A)

Grupo NORS; Ottawa; On-site; CAD 60,000 - 84,000; Full time

Job summary

Grupo NORS in Ottawa is seeking an L1 Heavy Equipment Shop Technician (421A) to join our Service team. You will be responsible for completing service work, diagnosing faults, and maintaining a customer-focused approach on a daily basis.

The role requires knowledge of heavy equipment, a Diploma in heavy equipment or equivalent, and the ability to work in a team while operating tools and welding equipment as needed.

Qualifications

• Diploma in heavy equipment/post-secondary diploma or equivalent.
• Similar work experience with heavy equipment knowledge.
• Willingness to operate heavy equipment and perform field work.

Responsibilities

• Develop and implement a customer-service focused approach within the department and branch.
• Ensure timely completion of service work and overall customer satisfaction.
• Diagnose faults, perform repairs, and document service reports with time spent.

Skills

Knowledge of tools

Organized

Work independently

Teamwork

Education

Diploma in heavy equipment/post-secondary diploma

Tools

Hand tools

Welding equipment

Torches

Air tools

Computer tools

Job description

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L1 Heavy Equipment Shop Technician (421A)

With a legacy of over 90 years, we continue to grow and strengthen our presence in the 7 countries where we operate, with more than 100 units and representation of leading brands in our business areas.
Every day, we strive to meet market needs with excellent solutions, equipment, and services — and we believe we have the best talent to deliver on those expectations.

We are looking for a L1 Heavy Equipment Shop Technician (421A) to join our Service team in Ottawa.

What's the challenge?

What do we expect from you?

What will you find here?

SUMMARY

As a member of the Service team, the Shop Technician must be a highly motivated team player who completes the duties required in a professional and timely manner. They will assume overall responsibility for the safe, effective, clean, organized and professional performance.

Expected Salary range (per hour)

$30.00 - $40.00 per hour

DUTIES AND RESPONSIBILITIES

• Emphasis in the development and implementation of a “customer service, customer
  focused” philosophy, within the department and the branch;
• Overall customer satisfaction through the timely completion of service work;
• Responsible for all aspects of assigned service work orders, including but not limited to:
  responsible for doing work orders, any follow-up to be done
• Proactive troubleshooting in order to properly identify machine faults;
• Timely and accurate diagnosis and repair including computer connection/diagnosis with
  machine to identify fault codes;
• Effective communication to vendor (Volvo) with respect to Tech Line and / or direct calls in
  order to facilitate accurate diagnosis;
• Accurate ordering of required parts and follow-up to ensure parts are received in order to
  complete the assigned service work; parts department help to make parts orders, depends
  on clients demand
• Accurate and timely service report submissions (includes time cards); After Each job
  complete service report with all the details of the repairs made to the machine, and the
  time spent on the machine
• Care and maintenance of assigned service bay and tools; for the safety of everyone we
  clean the work area, we put away all the tools, before starting the new work
• Effective, open and frequent communication with Supervisor; allows for transparency and
  better communication
• Competent in heavy equipment operation to test repairs when complete;
• Responsible for the return of un-used parts upon the completion of service work; we return
  all unused parts after the work is done, because we don't need them anymore, and we get
  a refund.
• Responsible for ensuring that all service work/inquiries by customers and or Supervisor are
  managed in a professional and timely manner at all times.;

CORE COMPETENCIES:

• Knowledge of tools
• Organized
• Work independently and with other team members
• Work outside and in the field when required ;
• Proficient with hand tools, computer tools, torches, welding equipment, air tools etc.
• Willingness to participate and complete required training initiatives;
• Capable of operating heavy equipment safely and competently
• Red seal 421A mechanic licence

EDUCATION/TRAINING:

• Diploma in heavy equipment/ Post-secondary diploma .
• Similar work experience, Heavy equipment knowledge

HEALTH AND SAFETY

It is our expectation that all Nors Employees will conduct their work in a safe manner, abide by all Nors safety policies and report all hazardous conditions and unsafe work procedures. In addition, Nors employees will be required to report any and all incidences/accidents/near misses according to company policies

Nors is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. We recognize our obligations and responsibilities as an employer and encourage applications from all qualified candidates including members of visible minorities.

Nors will accommodate people with disabilities during the recruitment and assessment processes. If accommodation is requested, Nors will consult with the applicant and arrange for the provision of suitable accommodation that considers the applicant’s needs.