Keyholder - Yorkville

DECIEM | THE ABNORMAL BEAUTY COMPANY; Toronto; On-site; CAD 26,000 - 29,000; Full time

Benefits offered by this job

Vacation & Personal Days

Employee Assistance Program

Development Grants & LinkedIn Learning

First dibs on new products

Employee discounts

Job summary

DECIEM, The Abnormal Beauty Company, is hiring a Keyholder for our Yorkville team in Toronto. This full‑time, on‑site role requires a customer‑first mindset and strong beauty or skincare experience to lead by example on the floor.

You’ll supervise in management’s absence, train new staff, and ensure excellent service, store standards, and health and safety. Competitive hourly pay ranges with benefits reflect your experience.

Qualifications

• Love of beauty products and a passion for skincare.
• Comfortable engaging customers and applying products during consultations.
• Ability to multitask while delivering professional customer service.
• Desire to thrive in a team environment.
• Effective time management and communication skills.

Responsibilities

• Greet customers with enthusiasm and professional service.
• Assess customer needs and suggest relevant products with product knowledge.
• Maintain standards for quality, customer service, and health and safety.
• Educate customers about DECIEM brands and products.
• Act as floor supervisor in management's absence.
• Assist onboarding, training, and development of new employees.
• Manage customer feedback and queries.
• Maintain store cleanliness and organization.
• Support DECIEM merchandising concepts.
• Ensure tidiness standards are respected.

Skills

Customer engagement

Skincare knowledge

Multitasking

Teamwork

Time management

Communication

Job description

WHAT ON EARTH IS DECIEM?

We are a collective of disrupters and doers, of creatives and scientists, with a mission to reimagine the world of beauty.

WHAT ON EARTH IS DECIEM?

We are a collective of disrupters and doers, of creatives and scientists, with a mission to reimagine the world of beauty. Since inception, our vertically integrated structure, including our own laboratories, manufacturing, retail stores, and brand infrastructure, have enabled us to rapidly identify opportunities and deliver quality. Home to The Ordinary, NIOD, AVESTAN, and other emerging brands, our goal is to create with purpose. We were founded on the principle of doing everything that others don’t. Because normal gets you nowhere. We are DECIEM, The Abnormal Beauty Company. We are growing rapidly and we’re looking for someone who shares this vision and wants to grow with us!

WHAT WE'RE LOOKING FOR

We’re looking for a passionate Keyholder to join our Yorkville team, bringing strong beauty or skincare experience and a customer-first mindset to create memorable, elevated in-store experiences. You’ll also play a key role in supporting the team on the floor leading by example, inspiring others, and helping drive a positive, high-performing environment. This is a Full-Time role (37.5 hours per week).

PAY RANGE

The anticipated hourly range for this position is $19.50 to $20.50. Exact hourly rate depends on several factors such as experience, skills, education, and budget. Hourly range may vary based on geographic location.

WHAT YOU'D BE DOING IN THIS ROLE

• Greet all customers who enter the store with enthusiasm and professionalism reflecting DECIEM’s vision through excellent service.
• Determine the customer’s needs and suggest relevant products by listening to the customer and sharing the product knowledge acquired during brand training.
• Ensure standards for quality, customer service, and health and safety are met.
• Adhere to the DECIEM experience and deliver unparalleled customer service. Educate customers about the world of Beauty and Skin Care, DECIEM brands, and products.
• Act as floor supervisor in management's absence to ensure the store procedures and steps of the experience are being followed.
• Assist in the onboarding, training, and development of new employees.
• Manage customer feedback and queries.
• Assist in maintaining store standards of cleanliness and organization.
• Be aware of and assist in maintaining DECIEM’s merchandising concepts.
• Ensure tidiness standards are always respected and maintained.

SKILLS AND QUALIFICATIONS NEEDED TO GET THE JOB DONE

• Love of beauty products and a passion for skincare.
• Comfortable in engaging customers and applying products with the customer while providing consultations.
• Ability to multi-task, while providing professional and outstanding customer service.
• Desire to thrive working in a team environment.
• Effective time management and communication skills.

WHAT YOU'LL BE GAINING BY JOINING OUR TEAM

There’s a lot of good stuff that comes along with being a DECIEM team member. Here’s a few of our favourite perks and benefits, in no particular order…

• Generous Vacation & Personal Days, plus additional time off for volunteering in your community, voting, peaceful protesting, celebrating your birthday, and more.
• 6 months of paid time off for new parents (inclusive of all genders).
• Unlimited access to an Employee Assistance Program that includes mental health care, mindfulness programs, and more.
• Access to Development Grants & a LinkedIn Learning membership to help you keep growing and learning.
• First dibs on new products.
• A generous discount on DECIEM products for you, your family, and your friends.

BUILDING GROWTH TO POWER GOOD

We are a People first company that lives by our core values to…

• Defy Convention.
• Make it real.
• Play in the grey.
• Build Bridges.
• Be the rabbit.

These values continue to guide us in all that we do. Along the way, we’ve been honoured to win some pretty incredible awards, including a CEW Achiever Award, Best Skincare Brand at Sunday Times Style Beauty Awards, and Most Popular Sustainable Brand by The Cosmetify Index Global. We’re still blushing!

SUSTAINABILITY AND SOCIAL IMPACT

DECIEM’s objective is to build growth and do good things while prioritizing people, animals, and the Earth.

Our Sustainability strategy is focused on fighting climate change, improved waste management, responsible packaging, responsible sourcing and product lifecycle, and water conservation.

In 2020, DECIEM established the Good Fund to support both large and grassroots charities in response to global events.

CREATING A HUMAN WORLD OF BEAUTY

DECIEM is committed to diversity, equity, and inclusion (DEI) by creating meaningful, measurable change in the lives of our team members and in the communities where we operate. Achieving equality is critical to DECIEM and our future. You can learn more about our DEI commitment in our open letter, "

DECIEM is an equal opportunity employer. We prohibit discrimination based on age, colour, disability, national origin, race, religion, sex, gender, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws. We are also committed to creating and maintaining an inclusive and accessible workplace. If you are contacted to be part of our recruitment process and require accommodation, please let us know.