Keyholder

Natural Factors; Edmonton; On-site; CAD 30,000 - 40,000; Part time

Job summary

Join a leading cannabis retailer as a Keyholder in Edmonton. In this part-time role, you will engage with customers, educate them on products, and ensure compliance with regulations while contributing to store success. Ideal candidates have strong customer service skills and a passion for the cannabis industry.

Qualifications

• Minimum 2 years of customer service and retail experience.
• Cannabis, liquor, or healthcare experience preferred.

Responsibilities

• Greet customers and educate them on cannabis products.
• Collaborate with the Store Manager to achieve sales targets.
• Ensure compliance with provincial cannabis regulations.

Skills

Customer Service

Communication

Problem Solving

Education

High School Diploma

Job description

Work Location

Spiritleaf Edmonton International Airport

Keyholder (KH)

Spiritleaf is seeking a dedicated and experienced Keyholder to become a valued member of our team. This position involves working across both our Spiritleaf Airport and Spiritleaf Whyte Avenue locations. Flexibility is key, as the schedule will include a variety of shifts at each store.

Our mission is simple: deliver compelling value to cannabis consumers. We aim to attract, grow, and retain a loyal customer base by offering high-quality cannabis products, in convenient locations, at everyday low prices.

Role And Responsibilities

The Keyholder role includes, but is not limited to:

Customer Offering

• Greet customers upon entrance, engage in meaningful conversations, and build relationships to understand their specific needs.
• Facilitate a welcoming and positive atmosphere for everyone in the store.
• Educate customers on cannabis products, strains, consumption methods, and safe/responsible usage.
  
  

Day-to-Day Operations

• Promote our culture and brand by participating in merchandising and promotional activities.
• Collaborate with the Store Manager and team members to achieve sales targets and deliver excellent service.
• Maintain a high level of product and service knowledge, staying informed on cannabis industry legislation, trends, and new products.
• Conduct routine store maintenance to ensure cleanliness, organization, and a professional environment.
• Complete customer transactions using the POS system and adhere to all cash handling and loss prevention protocols.
• Monitor inventory levels, assist with inventory counts, and re-stock products regularly to maintain stock availability.
  
  

Regulatory Adherence

• Ensure compliance with all provincial cannabis regulations and adhere to federal cannabis laws. This includes the following certifications:
• BC: Selling It Right Certification.
• AB: SellSafe Certification and Qualified Cannabis Worker (QCW) status.
• SK: Cannabis Retail Training Program (CRTP).
• MB: Cannabis Retail Worker Training Program (CRWTP).
• ON: CannSell Certification.
• Support and promote Nova Cannabis’s and respective provincial regulatory bodies’ (AGLC/LCRB/SLGA/LGCA/AGCO) social responsibility programs.
• Follow all Occupational Health and Safety (OH&S) policies and procedures.
• Uphold Nova Cannabis’s policies, standard operating procedures (SOPs), and best practices.
  
  

Experience And Qualifications

• Minimum: 2 years of customer service experience.
• Minimum: 2 years of retail and/or hospitality experience.
• Cannabis, liquor, or healthcare experience is preferred.
• High School Diploma or equivalent.
• Mandatory Certifications by Province:
• BC: Selling It Right Certification.
• AB: SellSafe and Qualified Cannabis Worker (QCW).
• SK: CRTP Certification.
• MB: CRWTP Certification.
• ON: CannSell Certification.
• Ability to pass a Criminal Record Check.
• Working knowledge of provincial cannabis regulations and safe handling requirements.
  
  

Personal Characteristics And Requirements

• Strong customer service skills: positive attitude, charisma, and confidence in engaging with customers.
• Quick thinker with creative problem-solving skills.
• Open-minded and proactive in identifying ways to improve processes and customer experiences.
• Passionate about creating a safe, positive, and tailored experience for every customer.
• Excellent communication skills (both written and verbal) and professional demeanor.
• Team player dedicated to supporting the store’s success and goals.
• Upholds ethics, confidentiality, and demonstrates a high level of discretion.
• Reliable, responsible, and detail-oriented.
• Age Requirement: Must be 18 years or older (19 in BC).
• Reliable transportation to and from work.
  
  

Job Type

• Part-time.
  
  

Work Location:

• In person.
  
  

Why Join Us?

At Nova Cannabis, we’re passionate about the evolving cannabis industry and committed to delivering exceptional value and experiences to our customers. As a Keyholder, you’ll be at the forefront of this exciting industry, helping customers make informed choices while driving the success of your store.