Keyholder

Fossil Group; Edmonton; On-site; CAD 42,000 - 60,000; Full time

Benefits offered by this job

Employee discounts on products

Holiday and time-off benefits

Pension Scheme

Commission Scheme

Employee Assistance Programme

Life Assurance

Inclusive, collaborative workplace

Development opportunities

Job summary

Fossil Group in Canada is seeking a Keyholder to act as the face of the brand, delivering a superior guest experience and driving sales. You will welcome guests, share product knowledge, and build trusting relationships while meeting personal targets.

In addition to daily selling tasks, you will open/close the store when management is not on shift, support visual merchandising, and contribute to a positive team atmosphere in a collaborative, values-driven environment.

Qualifications

• Experience delivering a superior guest experience in a retail setting.
• Strong ability to drive sales and achieve KPI targets.
• Excellent communication and interpersonal skills.
• Able to work as part of a team and adapt to busy store environments.

Responsibilities

• Approach and engage guests in a friendly, proactive manner.
• Promote guest loyalty through a superior selling experience.
• Provide product recommendations using knowledge and storytelling.
• Take ownership of personal targets and KPIs.
• Demonstrate adaptable one-on-one selling skills.
• Support product presentation and visual merchandising.
• Contribute to store success and a positive team spirit.
• Safely manage opening/closing routines when management is absent on shift.
• Lead by example in line with Fossil values and retail behaviors.

Skills

Customer service

Sales targets

Communication

Team player

Flexible availability

Tools

POS system

Visual merchandising tools

Job description

As a Keyholder, you are the face of Fossil - focused, committed and passionate about creating a superior shopping experience whilst embodying the Company's core values. You welcome our guests confidently and have the skill to build trusting relationships by sharing your product knowledge, actively listening and asking lifestyle questions to understand our guests' needs. You take ownership of your daily tasks and are self driven to meet your individual sales and KPI targets. Additionally there is the responsibility to open and close the store as and when there is no management on shift. Together with the team, you help create a positive store atmosphere and contribute to achieving our goals - because at Fossil, it's Greater Together.

Your responsibilities

• Approach and engage our guests in a friendly and proactive manner

• Promote guest loyalty by providing a superior selling experience

• Provide recommendations by utilising product knowledge and storytelling

• Take ownership of individual targets and KPIs

• Adaptable and effective one on one selling skills

• Support product presentation and visual merchandising

• Contribute to the store's success and a positive team spirit

Additional Keyholder Responsibilities

• Safely retain a set of store keys so that the store can be opened or closed in the absence of any management on shift

• During times where no management is present on shift, the Keyholder will be responsible for: completing opening and/or closing store routines, filling out daily planners, analysing reports, giving direction and support to the team and ensuring health and safety standards are adhered to at all times,

• This is a position of responsibility and therefore the Keyholder should support management and lead by example in all aspects of their role, demonstrating the Fossil core values and retail behaviours.

Who you are

• A true team player with a hands-on mentality

• Passionate about fashion, lifestyle, and people

• Friendly and service-oriented attitude

• Effective communication skills

• Driven by sales targets and KPIs

• Flexible availability

• Open-minded, eager to learn, and committed

What we offer

• The opportunity to continuously develop yourself

• Employee discounts on our products

• An inclusive, collaborative, and values-driven workplace

• Holiday and time-off benefits

• Pension Scheme

• Commission Scheme

• Employee Assistance Programme

• Life Assurance