Watch Station Full-Time Keyholder

Fossil Group, Inc.; Ottawa; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Employee discounts

Growth opportunities

Job summary

Fossil Group, Inc. in Ottawa, ON is seeking a Full-Time Keyholder to partner with the Store Manager to lead a store team, deliver exceptional customer experiences, and drive results.

You will coach, train, and observe your team, ensuring brand standards are met and daily operations run smoothly, even in the Store Manager's absence. The role rewards a proactive, customer-focused leader who thrives in a fast-paced fashion retail environment.

Qualifications

• 2–3 years of retail experience
• Previous leadership experience preferred
• Passion for delivering exceptional customer service
• Strong communication and interpersonal skills
• Ability to motivate, coach, and inspire team members
• Detail-oriented with strong organizational skills
• Flexible and adaptable in a fast-paced retail environment
• Team-first mindset with a genuine interest in helping people succeed
• Bachelor’s degree preferred but not required
• Ability to build brand loyalty

Responsibilities

• Lead and develop store team to deliver exceptional customer experiences.
• Coach and train team; ensure brand standards and operational excellence.
• Step in as leader when Store Manager is unavailable.
• Observe and coach to improve performance.

Skills

Retail experience

Leadership

Customer service

Communication

Motivation coaching

Organizational skills

Adaptability

Team-oriented

Bachelor’s degree

Education

Bachelor’s degree

Job description

Make An Impact

Our Full-Time Keyholders make an impact by partnering with the Store Manager to lead, develop, and inspire a store team that delivers exceptional customer experiences and drives results. They play a critical role in supporting daily operations, ensuring execution of Fossil’s brand standards, and helping foster an engaging environment where people and performance thrive.

Full-Time keyholders act as role models on the sales floor, coaching team members, delivering training, and ensuring that brand initiatives and operational standards are consistently met. They step into leadership responsibilities when the Store Manager is unavailable and help drive a culture of accountability, teamwork, and fun. They are enthusiastic product experts who are flexible and adaptable to changes in the business. One of their main focuses is to observe and listen to their team, recognizing and coaching them to deliver an exceptional store experience.

They align their day with business needs and take action to successfully achieve sales goals. They embrace teamwork and focus on creating a positive environment for those around them. After all, we are “Greater Together.” We are looking for people who embody our core values; Authenticity, we are all in with our unique selves. Everyone is different at Fossil and we love it! Grit, we push through, we bounce back and we set our sights on the prize & go after it. Curiosity, we ask what if? What’s next? Sense of Humor, we don’t take ourselves too seriously. Yeah, seriously. Making an Impact, we go big. We perform. We make a difference.

Who You Are

• 2–3 years of retail experience, preferably in fashion or accessories.
• Previous leadership experience preferred (keyholder, supervisor, or similar).
• Passion for delivering exceptional customer service.
• Strong communication and interpersonal skills.
• Ability to motivate, coach, and inspire team members.
• Detail-oriented with strong organizational skills.
• Flexible and adaptable in a fast-paced retail environment.
• Team-first mindset with a genuine interest in helping people succeed.
• Bachelor’s degree preferred but not required.
• Ability to build brand loyalty
• Genuinely cares to help people succeed
• Outstanding written, verbal, and presentation skills
• Collaborative with others, yet able to self-motivate and direct
• Committed to continuous learning with the ability to adapt and flex
• Proven sales expertise
• Able to adjust and customize according to the needs of the business

What We Offer

• Comprehensive benefits supporting health, well-being, and future planning
• Paid time off and leave programs for life’s important moments
• Opportunities for growth, learning, and development
• Employee product discounts

Scheduling Requirements

• MUST HAVE OPEN AVAILABILITY
• 35-40 hours per week