Keyholder

Sundial; Calgary; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading company in the evolving cannabis industry is seeking passionate Part-time Keyholders to join their team. In this role, you will greet customers, educate them about products, and ensure regulatory compliance in a vibrant store environment. Join us in delivering exceptional experiences while growing in this exciting industry.

Qualifications

• Minimum 2 years of customer service experience.
• Minimum 2 years of retail and/or hospitality experience.
• Ability to pass a Criminal Record Check.

Responsibilities

• Greet customers and build relationships to understand their needs.
• Educate customers on cannabis products and safe usage.
• Monitor inventory levels and ensure compliance with regulations.

Skills

Customer Service

Communication Skills

Problem Solving

Education

High School Diploma or equivalent

Job description

We are looking for experienced Part-time Keyholders just south of Calgary, AB in the Foothills region, to serve the communities of Okotoks, High River, and Diamond Valley. Not only will they be responsible for ensuring the store is in tip-top shape, but they’ll also become masters in everything cannabis and will be eager to share their new knowledge with our awesome customers. We’re looking for go-getters who love to meet new people and cultivate relationships and are excited to learn more about this up and coming industry.

Role and Responsibilities

The Keyholder role includes, but is not limited to:

Customer Offering:

· Greet customers upon entrance, engage in meaningful conversations, and build relationships to understand their specific needs.

· Facilitate a welcoming and positive atmosphere for everyone in the store.

· Educate customers on cannabis products, strains, consumption methods, and safe/responsible usage.

Day-to-Day Operations:

· Promote our culture and brand by participating in merchandising and promotional activities.

· Collaborate with the Store Manager and team members to achieve sales targets and deliver excellent service.

· Maintain a high level of product and service knowledge, staying informed on cannabis industry legislation, trends, and new products.

· Conduct routine store maintenance to ensure cleanliness, organization, and a professional environment.

· Complete customer transactions using the POS system and adhere to all cash handling and loss prevention protocols.

· Monitor inventory levels, assist with inventory counts, and re-stock products regularly to maintain stock availability.

Regulatory Adherence:

· Ensure compliance with all provincial cannabis regulations and adhere to federal cannabis laws. This includes the following certifications:

o BC: Selling It Right Certification.

o AB: SellSafe Certification and Qualified Cannabis Worker (QCW) status.

o SK: Cannabis Retail Training Program (CRTP).

o MB: Cannabis Retail Worker Training Program (CRWTP).

o ON: CannSell Certification.

· Support and promote Nova Cannabis’s and respective provincial regulatory bodies’ (AGLC/LCRB/SLGA/LGCA/AGCO) social responsibility programs.

· Follow all Occupational Health and Safety (OH&S) policies and procedures.

· Uphold Nova Cannabis’s policies, standard operating procedures (SOPs), and best practices.

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Experience and Qualifications:

· Minimum: 2 years of customer service experience.

· Minimum: 2 years of retail and/or hospitality experience.

· Cannabis, liquor, or healthcare experience is preferred.

· High School Diploma or equivalent.

· Mandatory Certifications by Province:

o BC: Selling It Right Certification.

o AB: SellSafe and Qualified Cannabis Worker (QCW).

o SK: CRTP Certification.

o MB: CRWTP Certification.

o ON: CannSell Certification.

· Ability to pass a Criminal Record Check.

· Working knowledge of provincial cannabis regulations and safe handling requirements.

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Personal Characteristics and Requirements:

· Strong customer service skills: positive attitude, charisma, and confidence in engaging with customers.

· Quick thinker with creative problem-solving skills.

· Open-minded and proactive in identifying ways to improve processes and customer experiences.

· Passionate about creating a safe, positive, and tailored experience for every customer.

· Excellent communication skills (both written and verbal) and professional demeanor.

· Team player dedicated to supporting the store’s success and goals.

· Upholds ethics, confidentiality, and demonstrates a high level of discretion.

· Reliable, responsible, and detail-oriented.

· Age Requirement: Must be 18 years or older (19 in BC).

· Reliable transportation to and from work.

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Job Type:

Work Location:

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Why Join Us?

At Nova Cannabis, we’re passionate about the evolving cannabis industry and committed to delivering exceptional value and experiences to our customers. As a Keyholder, you’ll be at the forefront of this exciting industry, helping customers make informed choices while driving the success of your store.