Looking for Keyholder - 17th Ave East (Mission)

Sundial; Calgary; On-site; CAD 30,000 - 60,000; Part time

Job summary

Join a leading cannabis retailer as a Keyholder in Calgary. In this part-time role, you'll engage customers, provide product knowledge, and ensure regulatory compliance while supporting the Store Manager in daily operations. Bring your customer service excellence and cannabis knowledge to drive store success.

Qualifications

• 2 years of customer service and retail experience required.
• Ability to pass a Criminal Record Check necessary.
• Preferred experience in cannabis, liquor, or healthcare industries.

Responsibilities

• Greet customers, educate them on cannabis products, and build relationships.
• Ensure compliance with provincial cannabis regulations.
• Collaborate with the Store Manager to achieve sales targets and maintain store cleanliness.

Skills

Customer Service

Communication Skills

Problem Solving

Knowledge of Cannabis Regulations

Teamwork

Education

High School Diploma or equivalent

Job description

Looking for Keyholder - 17th Ave East (Mission) page is loaded

Looking for Keyholder - 17th Ave East (Mission)

Apply locations Calgary, Alberta time type Part time posted on Posted 3 Days Ago job requisition id R4367

Work Location

Value Buds 17th Avenue East

Keyholder (KH)

About SNDL Inc.

SNDL is a public company whose shares are traded on the Nasdaq under the symbol "SNDL."SNDL is the largest private-sector liquor and cannabis retailer in Canada with retail banners that include Ace Liquor, Wine and Beyond, Liquor Depot, Value Buds, Spiritleaf, and Firesale Cannabis. SNDL is a licensed cannabis producer and one of the largest vertically integrated cannabis companies in Canada specializing in low-cost biomass sourcing, indoor cultivation, product innovation, low-cost manufacturing facilities,and a cannabis brand portfolio that includes Top Leaf, Contraband, Palmetto, Bon Jak, Versus, Value Buds, and Vacay. SNDL's investment portfolio seeks to deploy strategic capital through direct and indirect investments and partnerships throughout the North American cannabis industry.

Role and Responsibilities

The Keyholder role includes, but is not limited to:

Customer Offering:

• Greet customers upon entrance, engage in meaningful conversations, and build relationships to understand their specific needs.
• Facilitate a welcoming and positive atmosphere for everyone in the store.
• Educate customers on cannabis products, strains, consumption methods, and safe/responsible usage.

Day-to-Day Operations:

• Promote our culture and brand by participating in merchandising and promotional activities.
• Collaborate with the Store Manager and team members to achieve sales targets and deliver excellent service.
• Maintain a high level of product and service knowledge, staying informed on cannabis industry legislation, trends, and new products.
• Conduct routine store maintenance to ensure cleanliness, organization, and a professional environment.
• Complete customer transactions using the POS system and adhere to all cash handling and loss prevention protocols.
• Monitor inventory levels, assist with inventory counts, and re-stock products regularly to maintain stock availability.

Regulatory Adherence:

• Ensure compliance with all provincial cannabis regulations and adhere to federal cannabis laws. This includes the following certifications:
  • BC: Selling It Right Certification.
  • AB: SellSafe Certification and Qualified Cannabis Worker (QCW) status.
  • SK: Cannabis Retail Training Program (CRTP).
  • MB: Cannabis Retail Worker Training Program (CRWTP).
  • ON: CannSell Certification.
• Support and promote Nova Cannabis’s and respective provincial regulatory bodies’ (AGLC/LCRB/SLGA/LGCA/AGCO) social responsibility programs.
• Follow all Occupational Health and Safety (OH&S) policies and procedures.
• Uphold Nova Cannabis’s policies, standard operating procedures (SOPs), and best practices.

Experience and Qualifications:

• Minimum: 2 years of customer service experience.
• Minimum: 2 years of retail and/or hospitality experience.
• Cannabis, liquor, or healthcare experience is preferred.
• High School Diploma or equivalent.
• Mandatory Certifications by Province:
  • BC: Selling It Right Certification.
  • AB: SellSafe and Qualified Cannabis Worker (QCW).
  • SK: CRTP Certification.
  • MB: CRWTP Certification.
  • ON: CannSell Certification.
• Ability to pass a Criminal Record Check.
• Working knowledge of provincial cannabis regulations and safe handling requirements.

Personal Characteristics and Requirements:

• Strong customer service skills: positive attitude, charisma, and confidence in engaging with customers.
• Quick thinker with creative problem-solving skills.
• Open-minded and proactive in identifying ways to improve processes and customer experiences.
• Passionate about creating a safe, positive, and tailored experience for every customer.
• Excellent communication skills (both written and verbal) and professional demeanor.
• Team player dedicated to supporting the store’s success and goals.
• Upholds ethics, confidentiality, and demonstrates a high level of discretion.
• Reliable, responsible, and detail-oriented.
• Age Requirement: Must be 18 years or older (19 in BC).
• Reliable transportation to and from work.

Job Type:

• Part-time.

Work Location:

• In person.

Why Join Us?

At Nova Cannabis, we’re passionate about the evolving cannabis industry and committed to delivering exceptional value and experiences to our customers. As a Keyholder, you’ll be at the forefront of this exciting industry, helping customers make informed choices while driving the success of your store.

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