Key Holder -Orchard Park Shopping Centre

Lindt Sprunglicanada; Kelowna; Vor Ort; CAD 20.675.000 - 27.580.000; Teilzeit

Zusammenfassung

Lindt Sprunglicanada is seeking a passionate Keyholder to join our retail team in Kelowna. The role focuses on delivering exceptional customer service, driving sales, and supporting store duties as a trusted leader. Availability is 15-20 hours per week with an hourly rate of $19.25.

As a Keyholder, you will assist with opening/closing, staff training, visual merchandising, and corporate gifting. You will be a brand ambassador, ensuring a high-quality customer experience and adherence to store

Qualifikationen

• Experience in retail sales or customer-facing role.
• Strong customer service and sales skills.
• Familiarity with POS systems and cash handling.
• Knowledge of inventory control and visual standards.
• Excellent communication and interpersonal skills.
• Ability to multitask and work under pressure.
• Friendly, energetic and customer-first mindset.
• Flexible availability including weekends and holidays.
• High school diploma or equivalent.
• Passion for chocolate.

Aufgaben

• Assist with manager on duty responsibilities, opening and closing the store.
• Support team to meet daily sales targets and deliver customer experiences.
• Participate in training and onboarding new team members.
• Assist with visual merchandising and store activations.
• Welcome customers and provide personalized product assistance.
• Handle returns and resolve concerns professionally.
• Act as Lindt brand ambassador and promote product excellence.
• Support corporate gifting options to drive B2B sales.
• Ensure stock replenishment, inventory control and reception duties.
• Assist with cash handling duties.

Kenntnisse

Retail sales

Customer service

Cash handling

POS systems

Inventory control

Ausbildung

High school diploma or equivalent

Tools

POS software

Jobbeschreibung

Enchant the World With Chocolate – One Guest at a Time.

At Lindt, we don’t just sell chocolate, we create magical moments. We’re looking for a passionate and energetic Keyholder to join our team and help deliver an exceptional retail experience. If you’re a strong leader with a love for chocolate and customer service, we’d love to meet you!

Availability- 15-20 hours/ week

Rate- $19.25/ hour

The role's purpose

The Keyholder role is essential in supporting the store team. This role is responsible for providing excellent customer service, driving sales, and assisting with various store duties. As a Keyholder, you will help us achieve our mission to Enchant the World With Chocolate.

What You'll Do:

Leadership and Teamwork:

• Assist with manager on duty responsibilities, holding a key and opening and closing the store.
• Support team members to achieve daily sales targets and deliver exceptional customer experiences.
• Participate in training and onboarding new team members.
• Assist with visual merchandising and execution of in-store activations.

Customer Service:

• Welcome customers to the store, answer questions, and provide personalized assistance on product features.
• Handle returns and resolves customer concerns in a professional and timely manner.
• Act as a brand ambassador by sharing Lindt’s values and product excellence.
• Support efforts to drive B2B sales by promoting corporate gifting options.

Inventory:

• Ensure compliance with visual merchandising standards and inventory control procedures.
• Support inventory duties, including stock replenishment and receiving.
• Assist with coordinating corporate gifting orders.

Cash Handling:

• Assist with cash handling duties.

Qualifications:

• Proven experience in a retail sales or customer-facing role.
• Strong customer service skills with the ability to drive sales.
• Experience with POS systems and cash handling.
• Familiarity with inventory control and visual standards
• Confident communication and interpersonal skills.
• Ability to prioritize tasks and perform under pressure
• Friendly and energetic personality with a customer-first mindset.
• Comfortable with flexible availability, including weekends and holidays.
• High school diploma or equivalent.
• A passion for chocolate!

We thank all those who have applied; however, only the selected candidates will be contacted. We are committed to providing accommodation for people with disabilities. Accommodation is available upon request. Please contact our Human Resources department for more information.

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