Key Holder

Club Monaco; Vancouver; On-site; CAD 26,863 - 28,929; Part time

Job summary

Club Monaco in Vancouver is seeking a part-time retail leader to support store goals, assist in training, and ensure smooth operations. You will manage client relations, drive sales, and maintain exceptional customer service across shifts.

The role emphasizes compliance, product knowledge, and daily execution of merchandising and loss-prevention procedures with a temporary contract through summer 2027. Strong English communication is required.

Qualifications

• Previous Retail experience (Management experience preferred)
• Excellent interpersonal skills supporting a team environment
• Excellent English communication - verbal and written
• Excellent time management/project skills
• Strong planning and organizational skills with a sense of priority for deadlines and attention to detail

Responsibilities

• Help achieve client relation goals in order to drive sales and maintain customer focus
• Protect the customer experience in all areas
• Assist in training new associates on product knowledge for staff
• Ensure compliance with all policies and procedures
• Ensure daily monitoring and execution of sales
• Execute and communicate product moves and markdowns
• Responsible for all opening/closing procedures of the store on all designated shifts as per the store hours of operation
• Supervise sales floor and provide direct supervision for an abbreviated period of time in the absence of a store manager on the floor
• 50% of the Key holder’s time is spent on daily responsibilities that are non-supervisory in nature
• Key Holders will be able to process returns, but cannot execute employee purchases

Skills

Customer service

Interpersonal skills

Time management

Organizational skills

English communication

Teamwork

Job description

Overview
Develop professional skills that will contribute to the successful financial growth of the company. Develop skills and be responsible for supporting the goals of the company and individual store. Participate in the company’s customer service expectations, operational and loss prevention procedures, and human resource process. Assist Managers with their responsibilities in order to meet the standards and expectations of their roles. Assist in training of new sales associates. Learn to execute the responsibilities of this job description, including merchandising, inventory or project related functions.

Responsibilities

• Help achieve client relation goals in order to drive sales and maintain customer focus
• Protect the customer experience in all areas
• Assist in training new associates on product knowledge for staff
• Ensure compliance with all policies and procedures
• Ensure daily monitoring and execution of sales
• Execute and communicate product moves and markdowns
• Responsible for all opening/closing procedures of the store on all designated shifts as per the store hours of operation
• Supervise sales floor and provide direct supervision for an abbreviated period of time in the absence of a store manager on the floor
• 50% of the Key holder’s time is spent on daily responsibilities that are non-supervisory in nature
• Key Holders will be able to process returns, but cannot execute employee purchases

Skills and Requirements
Previous Retail experience (Management experience preferred)
Excellent interpersonal skills supporting a team environment
Excellent English communication - verbal and written
Excellent time management/project skills
Strong planning and organizational skills with a sense of priority for deadlines and attention to detail

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift

Ability to commute/relocate:

• Vancouver, BC: reliably commute or plan to relocate before starting work (required)

This role is temporary and contracted until summer 2027.

Job Type: Part-time

Pay:$19.5-21.00 per hour

Expected hours: 15-30 hours

Availability:

• Open Availability is preferred
• Must be available on Tuesday and Wednesday
• Must be available 3 days out of Thursday, Friday, Saturday, Sunday

Retail management experience is preferred.