Part-Time Key Holder- Square One

Club Monaco; Mississauga; On-site; CAD 26,000 - 34,000; Full time

Job summary

Club Monaco, Mississauga store, seeks a Keyholder to support sales goals and daily store operations. The role focuses on delivering exceptional customer service, supervising sales floor activities, and assisting with inventory and merchandising to maintain brand standards.

The candidate will train new associates, uphold policies, and help manage client experience while achieving SPH and sales targets. Flexible hours and a visible presence on the floor are expected.

Qualifications

• Must have strong customer service skills and a professional appearance.
• Ability to develop associates through coaching and training.
• Fluent English communication, multilingualism is a plus.

Responsibilities

• Protect the customer experience in all areas and drive clientelling and data capture to support sales.
• Support management with training new associates on service standards and product knowledge.
• Supervise the sales floor and provide direct supervision when the store manager is not present.
• Carry out opening/closing procedures and ensure compliance with store policies.

Skills

Customer service

Interpersonal skills

English communication

Team leadership

Sales-focused

Organization

Job description

100 City Centre Drive, Mississauga, Ontario

Club Monaco is an international men’s and women’s lifestyle brand with a distinctly urban casual point of view, best defined as a play of opposites: mixing vintage with new, hard with soft and eclecticism with minimalism. Each season, Club Monaco offers customers must have fashion and key pieces that together are the foundation of a modern wardrobe.

Overview

A Keyholder will develop professional skills that will contribute to the financial growth of the company. He or she will be responsible to support the goals of the company and the individual store. A keyholder is expected to deliver on the company’s customer service expectations, operational and loss prevention procedures, and people development process. They will assist managers with their responsibilities in order to meet the standards and expectations of their roles, which may include merchandising, inventory or employee experience related functions.

Responsibilities

Customer Experience

• Protect the customer experience in all areas
• Help achieve clienteling and data capture goals in order to drive sales and maintain customer focus
• Ensure daily monitoring and execution of sales
• Provide a friendly and welcoming environment
• Maintain a professional appearance consistent with established dress code and image guidelines
• Maximize personal sales at all opportunities, including additional sales at cash wrap
• Assist in conflict resolution with client issues
• Communicate product and customer feedback to managers
• Achieve personal SPH goals*

People

• Support management team with training new associates on customer service standards and product knowledge
• Supervise sales floor and provide direct supervision for an abbreviated period of time in the absence of a store manager on the floor
• Supervise and develop sales associates as necessary

Operational Standards

• Responsible for all opening/closing procedures of the store on all designated shifts as per the store hours of operation
• Ensure strict compliance and adhering to the application of policies and procedure
• Key Holders will be able to process returns, but cannot execute employee purchases
• Assists the Management Team with inventory preparations and participate in the actual Inventory
• Ensure operational integrity & asset protection compliance in day to day operations & practices

Visual Presentation/Store Maintenance

• Actively participate in all merchandising activities including, but not limited to: daily stock maintenance and order, stock receiving and processing, product transfers, maintaining sales floor standards, and flips
• Be knowledgeable of the store's merchandise, back of house and front of house layout

Skills and Requirements

• Must have a minimum of 1-2 years of retail experience
• Excellent interpersonal skills supporting a team environment
• Strong English communication - verbal and written / Multilingual is a plus
• Strong planning and organizational skills with a sense of priority for deadlines and attention to detail
• Ability to recognize and react to changing work demands
• Comfortable and confident in making effective autonomous (and group) decisions in a timely manner
• Goal oriented: ability to stay focused on creating winning results
• Dedicated to high levels of Customer Service and Sales Productivity
• On the job special projects that have developed depth of related experience an asset

Physical Demands:

• Hours/days of work can be varied due to the demands of the business
• Must be able to work shift standing and walking and able to lift approx. 20 lbs.
• Must be able to pack, unpack and move stock when supporting in receiving / stocking store functions.