Key Customer Development Manager

Colgate; Ajax; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading global consumer products company is seeking a Key Customer Development Manager to drive sales and manage key accounts. This role involves strategic planning, negotiation, and collaboration with cross-functional teams to achieve commercial goals. The ideal candidate will have substantial experience in sales, particularly in the consumer goods sector, and a strong understanding of financial analysis. Join us to make a significant impact in a dynamic environment that values diversity and inclusion.

Qualifications

• At least 4 years of experience in sales or adjacent experiences in consumer goods industry.
• At least 1 year experience managing key accounts in modern trade.

Responsibilities

• Deliver sales objectives on volume, spending, and retail execution.
• Negotiate the annual commercial plan with key clients for profitable growth.
• Develop and implement Joint Business Plans and promotional campaigns.

Skills

Negotiation

Financial Analysis

Strategic Planning

Education

Bachelor of Administration

Bachelor of Marketing

Bachelor of Industrial Engineering

Job description

Press Tab to Move to Skip to Content Link

Select how often (in days) to receive an alert:

Established in 1806 as a small soap and candle business in New York City, Colgate-Palmolive is now a truly global company with products sold in over 200 countries and territories under such internationally recognised brand names as Colgate, Palmolive, Softsoap, Irish Spring, Protex, Sorriso, Kolynos, elmex, Tom's of Maine, Sanex, Ajax, Axion, Soupline, Haci Sakir, Suavitel, PCA SKIN, EltaMD, Filorga and Hello as well as Hill's Science Diet and Hill's Prescription Diet.

Colgate-Palmolive is a leading consumer products company that serves hundreds of millions of consumers worldwide with brands and products across four core businesses – Oral Care, Personal Care, Home Care and Pet Nutrition. We are committed to offering products that make lives healthier and more enjoyable, and programmes that enrich communities around the world.

Every day millions of people trust our products to care for themselves and the ones they love. Our goal is to use our technology to create products that will continue to improve the quality of life for our consumers wherever they live.

A career at Colgate-Palmolive is an excellent opportunity if you seek a global experience, constant challenge, and development opportunities in an environment that respects work/life effectiveness.

Job Title: Key Customer Development Manager

Travel Required?: Travel - 75% of time or more

Date: 13 May 2025

Hybrid

No Relocation Assistance Offered
Job Number#167010 - Panama, Panama, Panama

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

About The Role

In today's dynamic environment, it is an exciting time to be a part of the Customer Development team at Colgate Palmolive. Our highly energetic and focused Customer Team is dedicated to driving growth for our company in this ever-changing landscape. What role will you play in our team?

As the Key Customer Development Manager for key accounts, you will have responsibility to deliver sales objectives on volume, spending and retail execution while also running the P&L. You will be formulating and executing a strategic plan to ensure you reach maximum volume, profitability and customer service. You'll develop plans to deliver designated account strategies and champion a mindset with your colleagues to create solutions where everyone wins and productivity of investments increase. You will demonstrate consumer insights associated with strong Colgate brand equities to drive incremental growth and strengthen the customer investment strategy so that it is consistent with Retail Environment strategy, brand strategy, and shopper insights.

Essential Functions

• Be the primary contact between Colgate Palmolive and the client and Negotiate the annual commercial plan with key client with the objective of profitable growth.
• Planning and monitoring the effective execution of the objectives defined in the annual business plan and monthly Joint Business Plan (JBP).
• Prepare, negotiate and implement JBP, marketing and promotional campaigns to drive demand. Forecast, develop, implement and supervise customer specific plans to achieve Hill's commercial goals of net sales, share, margin, within budget spend. Communicate plans to field team for in-store support. Visit stores to better understand implementation challenges to optimize future approaches.
• Help facilitate and lead functional commercial organization meetings to align priorities and secure execution of all initiatives. Supervise driven activity, identifying risk level and competitive best practices for discussion and strategic/tactical refinement
• Develop commercial and promotional plans for brand and customer development, managing resources efficiently.
• Carry out analysis of the information related to the client's performance to detect weekly opportunities by category, and communicate internally and externally.
• Monitor service levels (inventories) and take corrective actions as needed and take opportunities for commercial actions.
• Monitor the checking account, create and track financial reserves to keep the financial health for CP and the customer.
• Provide substantial input in translating bottom up brand plans into Customer/CPG targets.
• Lead return on investment analysis and ensure post-evaluation of all promotional campaigns presenting qualitative results to the commercial team, and refine customer tactical plans. Share findings, insights and recommendations.
• Ensure the implementation of the plans at the points of sale, through visits to the field (20% of the time).
• Use competencies to formulate a strategic plan to ensure maximum volume, profitability and customer service.
• Develop and ensure the correct sale management process and policies.
• Drive support for Colgate's Key clients. Establish positive relationships with key accounts personnel (Marketing, E-Commerce/Social/Digital, Finance, Supply Chain, Logistics) to influence support of Colgate's strategic goals. Strong leadership, a clear understanding of their business and foresight is required to engage customers with strategic plans.
• Prepare, negotiate and implement Joint Business Plans, marketing and promotional campaigns to drive demand. Forecast, develop, implement and supervise customer specific plans to achieve Colgate's commercial goals of net sales, share, margin, within budget spend. Communicate plans to field team for in-store support. Visit stores to better understand implementation challenges to optimize future approaches.
• Ensure post-evaluation of all promotional campaigns presenting qualitative results to the commercial team, and refine customer tactical plans. Share findings, insights and recommendations.
• Optimize Key Account budget and all resources available
• Evaluate and understand each customer's strategy applying data and analytics to supervise sales, distribution and campaign performance, trends, insights and opportunities for growth. Understand customer strategy, policies and procedures and future plans as well as their digital tools, assets and organization.
• Facilitate and lead functional commercial organization meetings to align priorities and secure execution of all Colgate's initiatives. Supervise driven activity, identifying risk level and competitive best practices for discussion and strategic/tactical refinement
• Evaluate global KAM tools & standard methodologies for local implementation

Basic Qualifications

• Bachelor of Administration, Marketing, Industrial Engineering or related fields
• At least 4 years of total experiencein sales or adjacent experiences in consumer goods industry
• At least 1 yearexperience managing key accounts in modern trade
• 80% of English language
• Financial knowledge and Analysis of data

Travel Requirements

• 75% of timeManagement of relationship with stores/Key accounts

Our Commitment to Diversity, Equity & Inclusion
Achieving our purpose starts with our people — ensuring our workforce represents the people and communities we serve —and creating an environment where our people feel they belong; where we can be our authentic selves, feel treated with respect and have the support of leadership to impact the business in a meaningful way.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

#LI-Hybrid