Customer Development Manager

Colgate; Ajax; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading global consumer products company is seeking a Customer Development Manager to drive sales growth and improve organizational effectiveness. The role involves collaborating with service providers, leading a team, and ensuring compliance with company standards. Ideal candidates will have a Bachelor's degree in business and strong analytical skills.

Qualifications

• 3-5 years of experience in Key Account management or distributor management.

Responsibilities

• Achieve sustainable growth in sales and market share.
• Collaborate with service providers to meet business solutions.
• Lead a team of Merchandisers.

Skills

Analytical Skills

Education

Bachelor's Degree in Business

Job description

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Established in 1806 as a small soap and candle business in New York City, Colgate-Palmolive is now a truly global company with products sold in over 200 countries and territories under such internationally recognised brand names as Colgate, Palmolive, Softsoap, Irish Spring, Protex, Sorriso, Kolynos, elmex, Tom's of Maine, Sanex, Ajax, Axion, Soupline, Haci Sakir, Suavitel, PCA SKIN, EltaMD, Filorga and Hello as well as Hill's Science Diet and Hill's Prescription Diet.

Colgate-Palmolive is a leading consumer products company that serves hundreds of millions of consumers worldwide with brands and products across four core businesses – Oral Care, Personal Care, Home Care and Pet Nutrition. We are committed to offering products that make lives healthier and more enjoyable, and programmes that enrich communities around the world.

Every day millions of people trust our products to care for themselves and the ones they love. Our goal is to use our technology to create products that will continue to improve the quality of life for our consumers wherever they live.

A career at Colgate-Palmolive is an excellent opportunity if you seek a global experience, constant challenge, and development opportunities in an environment that respects work/life effectiveness.

Job Title: Customer Development Manager

Travel Required?: Travel - 25% of time

Date: 12 May 2025

Hybrid

No Relocation Assistance Offered
Job Number#167014 - Selangor, Selangor, Malaysia

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

Reports to:Regional Team Leader

Role & Responsibilities:

This section describes the elements of the role and the authority for resolving a course of action. Both operational and strategic responsibilities should be stated as well as the degree of direct authority the position exercises over human, financial and physical resources. Please also include an overview of the most attractive and the most challenging aspects of the role.

Department’s top 3 objectives:

Achieve sustainable growth in sales, profitability, market share & product distribution

Strengthen organizational capability & competency

Improve organizational effectiveness & efficiency

Core responsibilities:

Work with Vendor Management Inventory (VMI)/ (sell in to distributor) to forecast service provider’s needs, follow up on orders to ensure timely and complete deliveries and prioritize service provider’s requirements when product is unavailable

Influence and guide Distributor Sales Representatives’ (DSR) to achieve sales out through effective preplanning

Provide service provider with an objective and trustworthy analysis of their business to develop collaborative strategies that drive incremental growth opportunities

Lists New Product Development (NPD) in Indirect Customers to ensure speed to market of New Innovations

Proactively understand the service provider’s needs and develop business solutions to meet Colgate and the service provider’s requirements

Conduct regular business reviews and follow-up on sales activity, new products, customer service, receivables and claims

Collaborate with service provider in recruiting and retaining DSRs including coaching and training new and old DSRs to be effective and efficient

Provide effective coverage and visit assigned customers with required frequency to build rapport and perform customer business reviews to enhance future activities

Ensure DSRs secure additional second site displays to reduce overall customer inventory and reduce slow and obsolete SKUs

Lead all aspects of storage and condition of POPs in service provider’s warehouse and ensure sufficient POP call quantity for each month

Collaborate with respective Merchandising Service Provider counterpart to ensure complete, effective and efficient monthly activation and merchandising according to planograms and merchandising guidelines

Provide inputs on merchandisers’ itinerary to include new stores and improve overall efficiency of external merchandisers

Collaborate cross functionally with Customer Service & Logistics to reduce the service provider’s warehouse inventory days

Eliminate possibility of out of stock situation and build an optimal inventory level in service provider’s warehouse

Implement and/or maintain First In First Out (FIFO) Practice and reduce Slow and Obsolete SKU from the service provider’s warehouse

Work with Customer Service & Logistics to increase case fill rate during deliveries, reduce pallet withholding and drive Good Warehouse Practices in the service provider’s premises

Strategically deploy customer investment funds to increase sales volume, distribution and market share

Work with Customer Financial Services to establish cost to serve and analyze service provider’s return on investment regularly

Leadership/supervision:

• Lead a team of Merchandisers

Day-to-Day Responsibilities:

Morning meetings to track and provide guidance to DSRs

Field visitations to coach and train respective DSRs

Check on daily sales to ensure forecast met

Meet with key customers to ensure continuity of service and business

Meet with service provider to address issues and resolutions

Collaborate with DSRs each month to achieve thorough effective customer calls

Enforce DSRs compliance of Must Sell SKUs in accordance with RE Handbook

Ensure full compliance from DSR on monthly activities, detailing & road shows to be implemented flawlessly

Provide DSRs with POP and ensure efficient utilization to improve brand visibility

Secure and improve home shelf through customer and DSR collaboration

Requirements

Bachelors’ degree, preferably in business

At least 3-5 years of experience in Key Account management, distributor management, etc.

Strong analytical skills

Our Commitment to Diversity, Equity & Inclusion
Achieving our purpose starts with our people — ensuring our workforce represents the people and communities we serve —and creating an environment where our people feel they belong; where we can be our authentic selves, feel treated with respect and have the support of leadership to impact the business in a meaningful way.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

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