Key Account Specialist - Bilingual English and Mandarin

UniUni; Montreal; On-site; CAD 40,000 - 42,000; Full time

Job summary

A leading company in last-mile logistics is seeking a Key Account Specialist fluent in English and Mandarin. This role involves understanding clients' needs, preparing customized solutions, and managing invoices. The ideal candidate will have strong analytical and communication skills along with relevant experience in customer service or account management.

Benefits

Dental insurance

Vision insurance

Medical insurance

Paid Holidays

Paid Time Off

Sick Leave

Management training programs

Qualifications

• Minimum 1 year of experience in customer service or key account management.
• Experience in inventory, warehouse, or logistics is a plus.
• Fluent in written and spoken English and Mandarin.

Responsibilities

• Develop understanding of key clients' needs and prepare customized solutions.
• Monitor parcel status and report to key account customers.
• Prepare AR billing invoices/statements and follow up on late payments.

Skills

Data analysis

Communication

Interpersonal skills

Problem solving

Leadership

Education

Bachelor's degree in Business Administration

Job description

Key Account Specialist - Bilingual English and Mandarin

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Who Are We?
UniUni, a North American leader in last-mile logistics, delivers tens of millions of parcels annually in Canada, from Coast to Coast, and is rapidly expanding across the United States. Founded in 2019, UniUni's tech-driven innovation and crowdsourcing delivery model offers fast, economical, and reliable services to local, national, and international e-commerce clients.

What Do We Offer?
At UniUni, we offer exciting opportunities for our employees to achieve their career goals. We value lateral moves as much as vertical promotions — we believe all roles should develop your skills, broaden your experience, and help you build a rewarding career. We know you are not only seeking a job but a career to pursue. If you are ready to join UniUni's dynamic team, work hard, and have fun doing it, we invite you to apply online and tell us how you can be part of our success story.

Responsibilities:

• Develop a thorough understanding of key clients' needs and requirements and prepare customized solutions.
• Prepare quotations for targeted accounts applying the pricing policy and market intelligence.
• Create and update customer SOPs for key account clients.
• Conduct regular performance review meetings with key account clients.
• Monitor parcel status (track and trace) and report to key account customers.
• Provide weekly and monthly KPI delivery/dispatch rate performance reports to key accounts.
• Analyze data and identify root causes for corrective actions based on tracking & tracing reports from key account customers.
• Prepare AR billing invoices/statements and send to customers weekly; follow up on late payments.
• Review claims from key account customers.
• Perform additional tasks as assigned.
• Back up for other team members when necessary.

Qualifications:

• Minimum 1 year of experience in customer service or key account management in a related industry.
• Experience in inventory, warehouse, or logistics is a plus.
• Bachelor's degree in Business Administration or a relevant field.
• Excellent data analysis and reporting skills.
• Strong communication and interpersonal skills.
• Proactive, resourceful, responsible, independent, and assertive.
• Good leadership and problem-solving abilities.
• Effective time management and organizational skills.
• Customer-oriented mindset.
• Team player.
• Good report writing skills.
• Presentation skills (preferred).
• Fluent in written and spoken English and Mandarin.
• Basic geography knowledge.

Benefits:

• Dental, Vision, Medical insurance, Paid Holidays, Paid Time Off, Sick Leave, Management training programs.
• Salary up to $40,000 to $42,000 CAD.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Supply Chain

Industries

• IT Services and IT Consulting