Key Account Specialist

FedEx Group; Montreal; On-site; CAD 40,000 - 60,000; Full time

Job summary

FedEx Group is seeking a Customer Service Representative in Montreal to provide personalized service and resolve complex shipping inquiries. The ideal candidate will have at least two years of experience in a fast-paced environment and strong communication skills. This temporary position requires fluency in French and offers a dynamic work environment focused on customer satisfaction.

Qualifications

• At least 2 years of FedEx Customer Service experience in a high-volume environment.
• Fluency in French, bilingual in English if residing in Quebec.
• Valid driver's license with a clean record if driving is required.

Responsibilities

• Provide one-stop personalized service to clients with complex shipping requirements.
• Resolve customer issues for increased satisfaction and loyalty.

Skills

Customer service experience

Communication skills

Analytical skills

Problem-solving skills

Interpersonal skills

Education

College diploma or equivalent

Tools

CHEERS

CERPS

IMS/COSMOS systems

Job description

This is an interview position.

Responsibilities:

• Provide one-stop personalized service to clients with complex shipping requirements, including Global or Worldwide accounts.
• Take ownership and accountability for resolving customer issues to ensure increased satisfaction, loyalty, and superior customer experience.

Required Knowledge, Skills, and Abilities:

• College diploma or equivalent.
• At least two (2) years of FedEx Customer Service experience in a high-volume, demanding environment, with working knowledge of customer service systems such as CHEERS and CERPS.
• Thorough knowledge of FedEx procedures, service features, and IMS/COSMOS systems.
• Excellent written and oral communication, interpersonal, analytical, and problem-solving skills.
• Ability to handle stress and work in a self-managed environment.
• Willing to work different schedules and holidays as needed.
• Some travel may be required.

Preferred Qualifications:

Fluency in French and ability to work at any Canadian Call Centre. This is a temporary position for up to 12 months.

Additional Details:

Posting date: July 2, 2025.

Note: Candidates must be fluent in French, bilingual in French and English if residing in Quebec, and possess a valid driver's license with a clean record if driving is required.

Disclaimer:

This job description is general and not exhaustive. Employees may be required to perform other duties, complete mandatory training, operate in a PC Windows environment, and work varying shifts based on business needs. Accommodations are available during the recruitment process for qualified candidates.

Employment Equity:

FedEx is committed to diversity and inclusion. Applications from all qualified candidates are welcome, including women, persons with disabilities, Indigenous persons, and members of 2SLGBTQ+ communities. Please inform us if accommodations are needed during the process.