Trade Account Specialist

Nestlé Nespresso SA; Montreal; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

Join a leading company as a Trade Account Specialist, providing vital operational support for consumer trade orders. This role involves enhancing customer service levels and collaborating with various teams to identify process improvements. Ideal candidates possess strong analytical skills, bilingual proficiency in English and French, and experience in customer service or logistics.

Benefits

Health and Dental benefits

Company matched pension plan

Three weeks of Vacation and six personal days

Flexible and hybrid work arrangements

Access to Educational Assistance & Tuition Reimbursement

Free Nespresso Coffee Machines and monthly coffee credit

Discount on Nespresso products

Gender affirmation benefits

Qualifications

• 2-3 years proven experience in customer service or logistics in fast moving consumer goods or luxury goods.
• Knowledge of retail landscape in Canada.

Responsibilities

• Provide operational support for B2C Customer Trade orders, ensuring smooth order flow.
• Review processes in trade logistics to identify efficiencies and savings.
• Collaborate with various partners for order status and inventory flow.

Skills

Analytical skills

Bilingualism

Customer service

Job description

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A Little Bit About Us

Nestlé Nespresso SA is the pioneer and reference for highest-quality portioned coffee. The company works with more than 120,000 farmers in 15 countries through its AAA Sustainable Quality Program to embed sustainability practices on farms and the surrounding landscapes. Launched in 2003 in collaboration with the NGO Rainforest Alliance, the program helps to improve the yield and quality of harvests, ensuring a sustainable supply of high-quality coffee and improving livelihoods of farmers and their communities. In 2022, Nespresso has achieved B Corp certification - joining an international movement of 4,900 purpose-led businesses that meet B Corp’s high standards of social and environmental responsibility and transparency. Headquartered in Vevey, Switzerland, Nespresso operates in 81 countries and has over 13'000 employees. In 2021, it operated a global retail network of 802 boutiques. For more information, visit the Nespresso corporate website : www.nestle-nespresso.com

Position Snapshot

Business area : Nespresso

Location : Montreal, QC

Hybrid

A Little Bit About Us

Nestlé Nespresso SA is the pioneer and reference for highest-quality portioned coffee. The company works with more than 120,000 farmers in 15 countries through its AAA Sustainable Quality Program to embed sustainability practices on farms and the surrounding landscapes. Launched in 2003 in collaboration with the NGO Rainforest Alliance, the program helps to improve the yield and quality of harvests, ensuring a sustainable supply of high-quality coffee and improving livelihoods of farmers and their communities. In 2022, Nespresso has achieved B Corp certification - joining an international movement of 4,900 purpose-led businesses that meet B Corp’s high standards of social and environmental responsibility and transparency. Headquartered in Vevey, Switzerland, Nespresso operates in 81 countries and has over 13'000 employees. In 2021, it operated a global retail network of 802 boutiques. For more information, visit the Nespresso corporate website : www.nestle-nespresso.com

What to Expect :

As a Trade Account Specialist you'll provide crucial operational support for B2C Customer Trade orders, ensuring smooth order flow, invoicing, and reconciliation. You'll collaborate with various partners to support the trade team and handle accessory and supplies orders. Your role will involve finding opportunities for process improvements, enhancing customer service levels, and addressing demand-related issues.

A day in the life :

• Reviewing end-to-end processes in the trade logistics team to find opportunities for efficiencies and savings
• Following vendor portals or account issues including order follow-up, backorder notifications, and chargeback reductions
• Suggesting process improvements to enhance customer service levels
• Collaborating with Warehouse, Supply Planning, and Logistics teams regarding order status, inventory flow and generating forecasting solutions with external teams
• Addressing demand-related issues with partners such as the Business Intelligence team, Key Account managers, Supply Chain, and Logistics teams
• Tracking and reporting key metrics to improve orders, returns process and raise and share valuable customer insights to improve the customer experience

Role Requirements

• Bilingualism in English and French language skills are a requirement, as this position requires collaboration with stakeholders across the Canadian market and / or worldwide.
• 2-3 years proven experience in customer service or logistics in fast moving consumer or luxury goods
• Understands key business functions i.e. Sales, Marketing, Finance, Supply Chain.
• Strong Analytical skills - Ability to work with numbers : generate reports and statistical data, ability to interpret that data and in turn identify problems, opportunities, trends and develop solutions
• Knowledge of retail landscape in Canada
• Comprehensive total rewards benefits package including Health and Dental benefits that start on day one of employment
• Company matched pension plan
• Three weeks of Vacation and six personal days (Personal Paid Holidays)
• Flexible and hybrid work arrangements
• Excellent training and development programs as well as opportunities to grow within the company
• Access to Educational Assistance & Tuition Reimbursement
• Gender affirmation benefits to ensure access to necessary care, resources, and coverage for gender-affirming procedures
• Fertility Services and Surrogacy Medical Coverage to support the pursuit of a path to parenthood regardless of medical conditions, gender or sexual orientation
• Adoption benefits to remove some of the financial barriers associated with adoption
• Free Nespresso Coffee Machines and $100 monthly coffee credit
• Up to 50% off – Nespresso Coffee Machine, Capsules and accessories
• Access to the Discount Company store with Nestlé, Nespresso, and Purina products (Located across various Nestle offices / sites)

What You Need To Know

We will be considering applicants as they apply, so please don’t delay in submitting your application.

Nestlé Canada is an equal-opportunity employer committed to diversity, equity, inclusion, and accessibility. We welcome qualified applicants to bring their diverse and unique experiences as a result of their education, perspectives, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation and beliefs.

If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Nestlé will work with you in an effort to ensure that you are able to fully participate in the process.

Seniority level

Seniority level

Associate

Employment type

Employment type

Full-time

Job function

Job function

Management and Manufacturing

Food and Beverage Services

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