Key Account Manager - Remote Canada (GTA)

Johnson & Johnson Co.; Markham; Hybrid; CAD 110,000 - 140,000; Full time

Job summary

Johnson & Johnson is seeking a Key Account Manager for Vision/MedTech in Canada. This remote role develops national account strategies and builds partnerships with public and private health customers to grow the portfolio.

Ideal candidates have 6–8 years of sales leadership or key account management in medical devices, a Bachelor’s degree (MBA is a plus), and bilingual French/English. Collaboration with marketing, contracts and healthcare compliance is essential to success.

Qualifications

• University/Bachelor's degree is required, degree in business or science is preferred.
• MBA is an asset.
• French/English bilingualism is an asset.
• Minimum of 6-8 years sales leadership, key account management, marketing or related experience is required, medical device industry is preferred.
• Experience in working with healthcare systems, GPO/SSO procurement, patient and payment pathways, and relevant regulations is strongly preferred.

Responsibilities

• Strategic Account Planning: Identify target accounts and growth opportunities using portfolio strategies and customer insights.
• Partner with marketing, sales, contracts, finance, legal and Healthcare Compliance (HCC) to agree priorities and develop strategic account plans that support sustainable, value-based partnerships.
• Build sustainable relationships with leaders at priority sites to strengthen account effectiveness, drive growth and position JJSV as a preferred, trusted partner in technologies and solutions that enhance patient care.
• Engage customers interactively, follow through on commitments and position emerging solutions to address unmet health system and patient needs.
• Negotiation and Consultation: Use advanced negotiation techniques and a partnership approach to deliver compliant, measurable short- and long-term value for both parties. Influence and motivate others to take action, honour commitments and achieve agreed outcomes.
• Executional Excellence: Execute account plans systematically, focusing on the revenue pipeline and market shaping. Incorporate quick wins and lessons into evolving plans, take ownership of compliant, flawless delivery and hold partners accountable.
• Business Acumen: Translate financial, customer and analytical insights into business solutions that support sales growth, profitability and risk management.

Skills

Sales leadership

Key account management

Marketing experience

Healthcare industry knowledge

Education

Bachelor's degree in business or science

MBA (asset)

Job description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function: MedTech Sales Job Sub Function: Key Account Management - MedTech (No Commission) Job Category: Professional All Job Posting Locations: Markham, Ontario, Canada, Remote (Canada), Toronto, Ontario, Canada

Job Description

About Vision Fueled by innovation at the intersection of biology and technology, we're developing the next generation of smarter, less invasive, more personalized treatments. Are you passionate about improving and expanding the possibilities of vision treatments? Ready to join a team that's reimagining how vision is improved? Our Vision team solves the toughest health challenges. Help combine cutting-edge insights, science, technology, and people to encourage eye care professionals and patients to proactively protect, correct and enhance healthy sight for life. Our products and services address these needs - from the pediatric to aging eye - in a patient's lifetime. Your unique talents will help patients on their journey to wellness. Learn more at We are searching for the best talent for a Key Account Manager to join our J&J Surgical Vision team. This position is remote based in Canada. Ideal candidate will reside in the GTA.

Purpose: The Key Account Manager (KAM) develops and executes national account strategies and builds long-term partnerships with priority public- and private-sector customers. Working with commercial, marketing and cross-functional teams, the KAM advances strategic-site opportunities, leads customer-facing initiatives and supports channel development to drive portfolio growth while maintaining relationships across customer groups and health systems.

You will be responsible to:

• Strategic Account Planning: Identify target accounts and growth opportunities using portfolio strategies and customer insights.
• Partner with marketing, sales, contracts, finance, legal and Healthcare Compliance (HCC) to agree priorities and develop strategic account plans that support sustainable, value-based partnerships.
• Build sustainable relationships with leaders at priority sites to strengthen account effectiveness, drive growth and position JJSV as a preferred, trusted partner in technologies and solutions that enhance patient care.
• Engage customers interactively, follow through on commitments and position emerging solutions to address unmet health system and patient needs.
• Negotiation and Consultation: Use advanced negotiation techniques and a partnership approach to deliver compliant, measurable short- and long-term value for both parties. Influence and motivate others to take action, honour commitments and achieve agreed outcomes.
• Executional Excellence: Execute account plans systematically, focusing on the revenue pipeline and market shaping. Incorporate quick wins and lessons into evolving plans, take ownership of compliant, flawless delivery and hold partners accountable. Accept stretch goals and keep customer needs central to decisions.
• Business Acumen: Translate financial, customer and analytical insights into business solutions that support sales growth, profitability and risk management. Apply experience in defining and delivering strategic contracting solutions across capital equipment, consumables and associated services.
• Health System & Business Development: Use knowledge of the healthcare environment, emerging patient pathways and competitive landscape to anticipate market forces and build partner networks. Position JJSV as a partner of choice by advancing innovative procurement approaches, supporting innovation adoption and preparing markets for new technology launches to sustain competitive advantage.

Qualifications

• University/Bachelor's degree is required, degree in business or science is preferred; MBA is an asset.
• Minimum of 6-8 years sales leadership, key account management, marketing or related experience is required, medical device industry is preferred.
• Proven success in implementing and executing key account strategies is strongly preferred.
• Experience in working with healthcare systems, GPO/SSO procurement, patient and payment pathways, and relevant regulations is strongly preferred.
• French/English bilingualism is an asset.