Key Account Manager

Kaizen Gaming; Toronto; On-site; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Buddy support during onboarding

Competitive pay and bonus scheme

Private health insurance

Developmental 360° feedback framework

Unlimited access to Udemy

Job summary

Kaizen Gaming, operating in the Canadian market, seeks a Key Account Manager to enhance customer relationships and drive loyalty. The role involves managing customer portfolios, delivering exceptional service, and monitoring market trends.

The ideal candidate will possess a relevant degree, strong communication skills, and a passion for the online gaming industry. Perks include competitive pay, private health insurance, and continuous training opportunities.

Qualifications

• Work experience in a customer-facing environment; key account management preferred.
• Excellent command of English.
• Strong relationship-building skills.

Responsibilities

• Manage the customer portfolio and establish strong personal relationships.
• Deliver top-tier customer service as the primary point of contact.
• Monitor market performance and understand emerging trends.

Skills

Customer relationship management

Analytical skills

Communication skills

Project management

MS Office proficiency

Education

Bachelor’s or Master’s degree in Marketing or relevant field

Job description

Kaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 20 markets. We aim to leverage cutting‑edge technology to provide the best experience to our millions of customers.

Key Account Manager – Canadian Market

• Manage the customer portfolio and establish strong personal relationships to foster loyalty, retention, and increased lifetime value.
• Monitor customer performance and ensure timely provision of rewards, online and offline, aligning with business requirements.
• Deliver top‑tier customer service as the primary point of contact through all available channels.
• Proactively target customers with appropriate actions at strategic points in their lifecycle to drive growth and activity.
• Strategically plan and host local or global Key Account events in collaboration with the Hospitality and Sponsorship team.
• Monitor market performance and comprehend emerging trends.
• Initiate campaigns tailored to stimulate activity among assigned Key Accounts, ensuring prompt generation, tracking, and reporting of results.
• Acquire in‑depth knowledge of customers’ playing behaviors, preferences, and dislikes to build respective strategies.
• Represent the voice of Key Accounts and provide valuable feedback and innovative ideas to enhance the overall customer experience.

Qualifications

• Bachelor’s or Master’s degree in Marketing, Business Administration, Management or relevant field.
• Work experience in a customer‑facing environment; key account management considered a plus.
• Excellent command of English.
• Strong relationship‑building skills and commitment to world‑class service.
• Commercial acumen, analytical and organizational skills, attention to detail.
• Excellent MS Office skills.
• Outstanding written and verbal communication skills.
• Passion for the online gaming industry through customer or prior work experience.
• Professional appearance, willingness to travel and work outside regular office hours.
• Availability for international travel; mobility considered a plus.

Perks

• Buddy support during onboarding.
• Competitive pay and bonus scheme.
• Private health insurance.
• Developmental 360° feedback framework.
• Unlimited access to Udemy and continuous training.

We are an equal‑opportunity employer committed to fostering a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds, regardless of race, gender, religion, sexual orientation, or age.