Junior Technical Writer co-op

Canadian Imperial Bank of Commerce (Canada); Toronto; Hybrid; CAD 25,000 - 39,000; Full time

Job summary

CIBC is seeking a Knowledge Management writer to create and edit internal documentation for frontline and back-office teams. You will ensure content adheres to KM standards, accessibility, and AI guidelines, collaborating with Content Leads and various stakeholders.

The role supports hybrid work with 1–3 on-site days per week, and targets Winter 2027 term (January–April). You are studying English or the Arts, with a bonus for a technical writing cert.

Qualifications

• Excellent English written communication
• User-centric content design and management
• Ability to tailor writing to various audiences
• Strong verbal communication skills
• Analytical and problem-solving skills
• Ability to work quickly with high accuracy

Responsibilities

• Write and edit internal processes for frontline and back-office roles
• Maintain documentation for procedures, processes, policies and products
• Ensure content meets plain language, style, accessibility and AI requirements
• Coordinate needs assessment and review sessions with stakeholders
• Collaborate with Content Leads and colleagues on documentation standards

Skills

English writing

User-centric content

Jira

Confluence

SharePoint

MS Office 365

Analytical thinking

Attention to detail

Communication skills

Adaptability

Education

BA or MA in English/Arts

Technical writing certification

Tools

Jira

Confluence

SharePoint (HTML)

MS Office 365

Job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

As part of the Knowledge Management (KM) team, you’ll be responsible for writing and editing internal processes used by frontline and back-office employees. You’ll work closely with our Content Leads, other Content Writers, French Content Specialists and Intake Consultants to deliver KM’s mandate to make it easy for CIBC employees to seek, understand and act on information to do their jobs. You’ll create clear, concise and accessible content for Knowledge Central (KC) that meets KM’s content standards, as well as CIBC’s accessibility and AI requirements.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

Important Information

You must be currently enrolled in post-secondary education to be eligible, however, you do not need to be in a registered Co-Op program to be considered for this role

You are working towards a B.A. or Masters in English or the Arts. Technical writing certification or equivalent is an asset.

Further clarity on the work location will be provided at the time of your interview.

Please note all employees must work within their current jurisdiction and must reside within Canada

Duration of term: Winter 2027 term (January - April)

How You’ll Succeed

• Supports small, medium and large documentation work packages for CIBC projects
• Writes new and maintains existing documentation for frontline and back-office roles for: Procedure, process, policy and product information
• Standards and guidelines
• Legal disclosures and guidelines
• Sales campaigns
• Communications
• Ensures that the information is clear, logical, accurate and complete, following plain language, style guide and accessibility standards
• Coordinates needs-assessment and documentation review sessions with submitters to ensure documentation solution achieves end user and business needs
• Communicates effectively with business partners to ensure the correctness and effectiveness of content
• With the support of our Content Leads, recommends documentation solutions that utilize industry leading design practices for the intranet, including content reuse, search, plain language and design
• Adheres to all metadata and AI writing requirements with KC content
• Supports process improvements and other KM initiatives on an as-needed basis (for example, contributing to AI initiatives, content migration efforts, etc.)

Who You Are

• Excellent English written communication skills with proficiency in grammar, spelling and plain language use
• Ability to take a user-centric approach to designing, creating and managing content
• Ability to modify style, tone and complexity of the writing to suit various audiences
• Strong verbal communication skills
• Strong analytical and problem-solving skills
• Ability to work quickly and effectively, while maintaining high standards of accuracy and detail
• Flexibility and adaptability
• Knowledge of MS Office 365
• Knowledge of Jira, Confluence, SharePoint (HTML) and technical writing techniques is an asset

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.

Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• competitive compensation
• banking benefit*
• wellbeing support
• employee and family assistance programs
• MomentMakers, our social, points-based recognition program

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience.

CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

We use artificial intelligence tools during the recruitment process.

Expected End Date 2027-04-23

Job Location Toronto-81 Bay, 16th Floor

Employment Type Temporary (Fixed Term)

Weekly Hours 37.5

Skills Adaptability, Analytical Thinking, Atlassian Confluence, English Grammar, English Writing, JIRA Tool, Microsoft Office, Microsoft Office 365, Microsoft SharePoint, Problem Solving, Technical Writing, Verbal Communications

At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel. Every day, our 48,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.