Junior Technical Writer co-op

Shine BrightX LLC; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

Shine BrightX LLC in Toronto, Ontario seeks a Knowledge Management Content Specialist to write and edit internal processes for frontline and back-office teams, ensuring clarity, accessibility, and alignment with KM and AI writing standards.

You will collaborate with Content Leads, Intake Consultants, and Content Specialists to deliver concise content for Knowledge Central, while maintaining metadata and content reuse practices across CIBC projects.

Qualifications

• Must be enrolled in post-secondary education in English or Arts; technical writing certification is a plus.
• Excellent English writing, grammar, and plain language.
• Ability to design, create, and manage user-centric content for various audiences.
• Strong verbal, analytical, and problem-solving skills.
• High accuracy and attention to detail with ability to meet deadlines.
• Familiarity with Jira, Confluence, SharePoint, and AI writing concepts is a plus.

Responsibilities

• Write and edit internal processes for frontline and back-office employees as part of the KM team.
• Collaborate with Content Leads, Writers, French Content Specialists, and Intake Consultants to deliver accessible content for Knowledge Central.
• Create documentation meeting KM and CIBC accessibility and AI requirements.
• Support documentation work packages for CIBC projects of varying size.
• Maintain documentation including procedures, policies, product information, and communications.
• Ensure content is clear, logical, accurate, and follows plain language and style guides.

Skills

Content writing

Plain language

UX/content design

Communication

Attention to detail

Education

B.A. in English or Arts

Technical writing certification

Tools

MS Office 365

Jira

Confluence

SharePoint

Job description

Your Role

Here’s what you will be doing:

• Write and edit internal processes for frontline and back-office employees as part of the Knowledge Management (KM) team.
• Collaborate with Content Leads, Content Writers, French Content Specialists, and Intake Consultants to deliver clear, concise, and accessible content for Knowledge Central (KC).
• Create documentation that meets KM’s content standards, as well as CIBC’s accessibility and AI requirements.
• Support small to large documentation work packages for CIBC projects.
• Write and maintain documentation including procedures, processes, policies, product information, standards, guidelines, legal disclosures, sales campaigns, and communications.
• Ensure information is clear, logical, accurate, complete, and follows plain language, style guide, and accessibility standards.
• Coordinate needs-assessment and documentation review sessions with submitters to ensure content meets end user and business needs.
• Communicate effectively with business partners to ensure content correctness and effectiveness.
• Recommend documentation solutions using industry-leading design practices, including content reuse, search optimization, plain language, and design.
• Adhere to metadata and AI writing requirements for KC content.
• Support process improvements and KM initiatives such as AI projects and content migration as needed.

About You

The company is looking for:

• Currently enrolled in post-secondary education, working towards a B.A. in English or the Arts; technical writing certification or equivalent is an asset.
• Excellent English written communication skills with proficiency in grammar, spelling, and plain language.
• Ability to design, create, and manage user-centric content, modifying style, tone, and complexity for various audiences.
• Strong verbal communication, analytical, and problem-solving skills.
• Ability to work quickly and effectively while maintaining high accuracy and attention to detail.
• Flexibility and adaptability.
• Knowledge of MS Office 365; familiarity with Jira, Confluence, SharePoint (HTML), and technical writing techniques is an asset.
• Must reside within Canada and work within the current jurisdiction.

Compensation & Benefits

• Competitive compensation.
• Banking benefits subject to program terms and conditions.
• Wellbeing support and employee and family assistance programs.
• MomentMakers social, points-based recognition program.
• Access to collaborative spaces and technological tools to foster innovation.