Junior Systems Analyst / Facilities Coordinator

Equinox Engineering Ltd.; Calgary; On-site; CAD 42,000 - 60,000; Full time

Job summary

Equinox Engineering Ltd. is seeking a Junior Systems Analyst / Facilities Coordinator to support IT and facilities operations in a Calgary-based EPCM environment. You will assist staff with technical issues, coordinate office moves, and contribute to a safe, efficient workplace.

This early-career role offers exposure to IT support, workplace services, and business operations within a collaborative engineering setting.

Qualifications

• Post-secondary diploma in Information Technology or related field.
• Minimum 2 years in a help desk, technical support, facilities support, or client-facing support role
• Strong communication and interpersonal skills

Responsibilities

• Provide Tier 1 IT support and user assistance across multiple channels
• Coordinate facilities-related requests, office moves, and ergonomic assessments
• Collaborate with Health, Safety & Environment and other departments
• Maintain documentation and pursue process improvements in IT and facilities

Job description

Junior Systems Analyst / Facilities Coordinator

Department: Information Technology

Employment Type: Full Time

Location: Calgary, AB, Canada

Description

Equinox Engineering Ltd. is a leading Calgary-based EPCM firm delivering innovative facility design and engineering solutions across natural gas, conventional oil, heavy oil, SAGD, and emerging energy sectors. As our technology capabilities evolve to support increasingly complex engineering and business needs, we are investing in strong architectural leadership to enable scalable, secure, and high-quality software solutions.

We are seeking a Junior Systems Analyst / Facilities Coordinator who is passionate about technology, customer service, and creating a productive workplace environment. In this role, you will support both Information Technology and Facilities operations, helping employees resolve technical issues, coordinating office facilities activities, and contributing to a safe, efficient, and well-functioning workplace.

This is an excellent opportunity for an early-career professional looking to develop their skills across IT support, workplace services, and business operations in a collaborative engineering environment.

Why Join Equinox?

• Opportunity to define and lead enterprise software architecture and engineering standards
• A people-focused culture that values technical excellence, collaboration, and continuous improvement
• Meaningful work supporting complex engineering and business systems
• Hands-on leadership role with influence across multiple teams and initiatives
• A flexible and supportive work environment designed for long-term career growth

What You’ll Do

As a Junior Systems Analyst / Facilities Coordinator, you will support the delivery of responsive technical support and workplace services. Your role will include:

IT Support & User Assistance

• Respond to internal staff inquiries and support requests through multiple communication channels
• Monitor and manage support tickets, providing timely updates and resolutions
• Provide Tier 1 support for hardware, operating systems, applications, and workplace technology
• Support Microsoft 365 applications including Outlook, Teams, SharePoint, and Exchange Online
• Assist with troubleshooting Windows desktop environments, mobile devices, and remote work solutions
• Document solutions, procedures, and resolutions within the service management system
• Assist with testing, deployment, and maintenance of desktop hardware and software updates

Facilities Coordination

• Act as the primary point of contact for office moves, workstation setups, and facilities-related requests
• Coordinate ergonomic assessments and workplace accommodations as required
• Work closely with building management and internal teams to address facility issues
• Help maintain a comfortable, safe, and productive work environment for employees
• Assist with workplace planning and office space utilization initiatives

Coordination & Team Collaboration

• Collaborate with internal departments to support operational and workplace needs
• Work closely with the Health, Safety & Environment (HSE) team to address facility-related concerns
• Communicate effectively with employees, vendors, contractors, and building management
• Contribute to maintaining positive relationships through exceptional customer service

Project Execution & Continuous Improvement

• Assist in identifying business and application support challenges and recommending solutions
• Support process improvement initiatives related to IT support and facilities operations
• Participate in technology and workplace improvement projects
• Help ensure systems, procedures, and documentation remain accurate and up to date

Safety, Quality & Compliance

• Support compliance with workplace health and safety requirements
• Follow established IT and facilities procedures and standards
• Maintain accurate records and documentation of support activities
• Demonstrate commitment to safety, professionalism, and continuous improvement

About You

• Post-secondary diploma in Information Technology or a related field, or an equivalent combination of education and experience
• Minimum 2 years of experience in a help desk, technical support, facilities support, or client-facing support role
• Strong communication and interpersonal skills
• Excellent organizational and time-management abilities
• Ability to effectively prioritize and manage multiple tasks
• A proactive, service-oriented mindset with a focus on delivering positive user experiences

Technical Foundation

• Working knowledge of computer hardware, software, and networking fundamentals
• Experience supporting Windows desktop operating systems
• Knowledge of Microsoft 365 applications and services
• Familiarity with mobile devices and remote work technologies
• Understanding of business application support and troubleshooting processes
• Experience supporting engineering software or CAD applications is considered an asset

Software Proficiency

• Microsoft 365 (Exchange Online, Teams, SharePoint, Office Applications)
• Windows operating systems
• Service desk and ticket management platforms
• Familiarity with macOS, iOS, and Android environments
• Strong proficiency in Microsoft Office applications