Junior Systems Administrator / Operations Support Specialist

BITS Recruiting; Toronto; Sur place; CAD 65 000 - 90 000; Plein temps

Résumé du poste

BITS Recruiting in Toronto is seeking a Junior Systems Administrator / Operations Support Specialist for a contract role from November 2026 to October 2027. The position focuses on day‑to‑day IT operations, system administration, user accounts, and infrastructure upkeep.

You will deliver Level 1 and 2 support, assist with Windows Server and AD, manage Microsoft 365 and Entra ID (Azure AD), handle patching, backups, security, and documentation.

Qualifications

• Experience providing Level 1/2 support in an enterprise IT environment.
• Knowledge of Windows Server administration, Active Directory, Group Policy, DNS, and DHCP.
• Experience with Microsoft 365, Azure, and Entra ID (Azure AD).
• Understanding of networking fundamentals, TCP/IP, VPNs, and network troubleshooting.
• Knowledge of virtualization technologies such as VMware or Hyper‑V.
• Basic scripting experience using PowerShell or batch scripting.
• Familiarity with ITSM tools such as ServiceNow, Remedy, or similar platforms.
• Understanding of cybersecurity practices, patch management, access control, and endpoint protection.
• Strong troubleshooting, analytical, and problem‑solving skills.
• Excellent communication and customer service skills.

Responsabilités

• Provide Level 1 and Level 2 technical support for hardware, software, operating systems, and network‑related issues.
• Assist with Windows Server administration, Active Directory, user accounts, and access management.
• Support Microsoft 365, Azure, and Entra ID (Azure AD) environments.
• Perform software installations, upgrades, patch management, and routine system maintenance.
• Monitor and support servers, workstations, network infrastructure, and system performance.
• Troubleshoot connectivity issues, DNS, DHCP, VPN, and other network‑related problems.
• Manage incidents, service requests, and changes using IT service management tools.
• Assist with backup and recovery activities and endpoint security.
• Maintain technical documentation, operational procedures, and system inventories.
• Work with internal technical teams and vendors to resolve technical issues.

Connaissances

Customer service skills

Troubleshooting

Analytical thinking

Communication skills

Outils

Windows Server

Active Directory

Group Policy

DNS

DHCP

Microsoft 365

Azure

Entra ID (Azure AD)

VMware/Hyper-V

PowerShell

ITSM tools (ServiceNow/Remedy)

Description du poste

Duration: Contract – November 2026 to October 2027

We are seeking a Junior Systems Administrator / Operations Support Specialist to support day-to-day IT operations and enterprise infrastructure. The successful candidate will assist with system administration, user account management, technical troubleshooting, software upgrades, and ongoing infrastructure maintenance.

This is a great opportunity for an IT professional with hands‑on technical support experience who is looking to further develop their systems administration and infrastructure skills.

Key Responsibilities

• Provide Level 1 and Level 2 technical support for hardware, software, operating systems, and network‑related issues.
• Assist with Windows Server administration, Active Directory, user accounts, and access management.
• Support Microsoft 365, Azure, and Entra ID (Azure AD) environments.
• Perform software installations, upgrades, patch management, and routine system maintenance.
• Monitor and support servers, workstations, network infrastructure, and system performance.
• Troubleshoot connectivity issues, DNS, DHCP, VPN, and other network‑related problems.
• Manage incidents, service requests, and changes using IT service management tools.
• Assist with backup and recovery activities and endpoint security.
• Maintain technical documentation, operational procedures, and system inventories.
• Work with internal technical teams and vendors to resolve technical issues.

Required Qualifications

• Experience providing Level 1 and Level 2 technical support in an enterprise IT environment.
• Knowledge of Microsoft Windows Server administration, Active Directory, Group Policy, DNS, and DHCP.
• Experience with Microsoft 365, Azure, and Entra ID (Azure AD).
• Understanding of networking fundamentals, TCP/IP, VPNs, and network troubleshooting.
• Knowledge of virtualization technologies such as VMware or Hyper‑V.
• Basic scripting experience using PowerShell or batch scripting.
• Familiarity with ITSM tools such as ServiceNow, Remedy, or similar platforms.
• Understanding of cybersecurity practices, patch management, access control, and endpoint protection.
• Strong troubleshooting, analytical, and problem‑solving skills.
• Excellent communication and customer service skills.

AI-enabled tools may be used to sort applications based on job‑related criteria. All AI generated results are vetted by our team and the decision of which candidates move forward is always made by a human.