Junior System Administrator

Onni Group; Vancouver; On-site; CAD 50,000 - 55,000; Full time

Benefits offered by this job

Extended health care

Dental care

Vision care

Life insurance

Critical illness insurance

Annual educational allowance

Referral program: $500–$2500

Team building activities and events

Discounts on local amenities and hotel

Job summary

Onni is seeking a Junior System Administrator in Vancouver to join our IT team. You will serve as the go-to problem-solver for clients across workstations, mobile devices, Microsoft 365, networking, and more.

This role is ideal for a self-starter who thrives under pressure and wants a launchpad into a long-term IT career. You will gain hands-on experience with a wide range of IT systems, including Active Directory, Entra ID, VPNs, printers, and AV gear, while contributing to a service‑oriented

Qualifications

• Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field from an accredited institution.
• Minimum one year of customer service or computer-related experience.
• Strong problem-solving skills with an analytical mindset.
• Strong time-management and organizational abilities in a fast-paced environment.
• Excellent written and verbal communication with a customer-first approach.

Responsibilities

• User account management: creation, updates, decommissioning, password and lockout management.
• Tier-1 technical support for Windows PCs, laptops, and macOS devices, including setup and troubleshooting.
• Support for mobile devices: provisioning, data transfers, decommissioning.
• Manage office equipment and room tech: printers, conferencing hardware.
• Maintain and troubleshoot Microsoft 365 apps: Outlook, Word, Excel, PowerPoint, OneDrive.
• Monitor and support Microsoft 365 Cloud services: Entra ID, Exchange Online, SharePoint, Teams.
• Document incidents and resolutions in ticketing system with time entries.
• Travel to client sites as required and participate in after-hours rotations.

Skills

Problem solving

Customer service

Communication

Time management

Organizational skills

Self-motivation

Adaptability

Team player

Travel readiness

Technical support

Education

Diploma/Bachelor's in IT or related field

Tools

Windows

macOS

Office 365

Entra ID / Azure AD

VPN

Job description

Ready to trade textbook IT theory for hands‑on, real‑world impact? As a Junior System Administrator, you'll be the go‑to problem‑solver for clients across everything from workstations and mobile devices to Microsoft365, networking, and beyond. If you're a self‑starter who loves variety, thrives under pressure, and wants a launchpad into a long‑term IT career, this Tier‑1 role puts you right in the action. Join a team where every ticket you close builds your skills and your reputation.

Perks & Benefits

• Comprehensive benefits package that provides extended health care, dental care, vision care, life insurance and critical illness.
• Continuous learning opportunities with an annual educational allowance.
• Generous referral program raging from $500-$2500, depending on business need.
• Regular consistent team building activities and events.
• Discounts to local amenities and vendors Discounted hotel stays in multiple locations through our Hospitality offerings.

What Will You Do?

• User account management, including creation, updates, decommissioning, general account\password\lockout management, user on-boards\off-boards
• Tier‑1 level technical support of IT devices including: Workstations: Windows PCs, laptops, and macOS devices, associated peripherals along with setup, configuration, software\hardware installation, troubleshooting
• Mobile devices (Phones & Tablets): setup, provisioning, configuration, data transfers, decommissioning
• Office equipment: Multi-Function Printers, and other Printers (network, USB, specialty printers such as label, cheque, etc.)
• Boardroom equipment: Meeting \ Video conferencing hardware\software, TVs, projectors, audio systems etc.
• General installation, configuration, maintenance, troubleshooting of all common IT hardware and software systems effectively and accurately
• General physical installation, setup, moves of workstations, servers, IT equipment, user work areas, desk moves
• Tier‑1 level technical support for Workstation Application or SaaS application or industry specific Line of Business (LOB) Application installation, configuration, troubleshooting Microsoft 365 Apps including Outlook (email), Word, Excel, PowerPoint, OneDrive, etc.
• Microsoft 365 Cloud environment Entra ID, Exchange Online, SharePoint, Teams and other Cloud technologies, Cloud Portals, Cloud Storage\Backup systems at a Tier‑1 level
• User Identity (Account) systems: Microsoft Active Directory, Entra ID, Duo, and other related systems
• Monitoring and management of System Alerts: Outages\Offline events Server, Network, Software, Hardware, Cybersecurity Network systems, including network outages, network access issues, VPN, firewalls, switches, wireless networks, VoIP phone systems, VoIP phones, DHCP, DNS at a Tier‑1 level
• Non‑traditional IT systems: including CCTV systems, building access systems\cards\fobs, building automation systems, building audio systems, timecard systems, EV systems, digital signage, and other IoT systems
• Vendor coordination and liaison for vendor specific issues or requests
• Escalate complex or unresolved incidents, service requests to Tier‑2 or Tier‑3 teams per company SOPs
• Document all work performed, customer interactions, solutions, accurately & timely in the ticketing system, with complete time entries, closure notes per company SOPs
• Client Care Provide friendly, clear, concise and professional customer service, ensuring each client feels valued and supported. Respond promptly to client incidents and service requests via phone, email, chat, video call, or in person (where it is applicable or feasible). Provide follow up with clients to ensure their incidents and service requests are fully resolved and provide additional guidance where necessary.
• Other Travel to client sites as required
• Participate in after‑hours or on‑call support rotations as assigned, in accordance with company policies and applicable employment standards
• Perform other duties consistent with role may be assigned

What You Will Bring

• Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field (e.g. Systems Administration, Networking) from an accredited institution.
• Minimum one (1) year of experience in a customer service and/or computer‑related role considered an asset.
• Strong problem‑solving skills with an analytical and detail‑oriented mindset.
• Strong task, time‑management, and organizational skills, with the ability to multitask and adapt in a fast‑paced, high‑pressure environment.
• Strong written and verbal communication skills with a customer‑first approach.
• Strong interpersonal skills; comfortable working with diverse clients, users and handling challenging situations professionally.
• A self‑starter able to work well with minimal supervision and in a team environment.
• Passion for technology and IT support, with a desire to build a long‑term career in the field.
• Passion to learn, take initiative, and grow within a professional IT environment, with a commitment to staying current with industry trends, technologies, and best practices.
• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft certifications, etc) or the ability to obtain them.
• Ability to travel between client sites or offices as required.
• Ability to carry, transport IT equipment to and from different locations.
• Successful completion of a criminal background check.

Salary Range

$50,000-55,000 CAD Per Year

About The Company

Onni For over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago.

AI Use

This role may involve the use of artificial intelligence (AI) tools to support research, analysis, content development, design, reporting, or operational efficiency. Employees are expected to use AI responsibly and in compliance with company policies, data privacy requirements, confidentiality obligations, and applicable laws. All AI-generated or AI-assisted outputs must be reviewed for accuracy, quality, and appropriateness before use. Employees are also expected to disclose when AI tools have been used in the creation of work and must not present AI-generated content as solely their own original work.