Junior Sales and Service Coordinator

Groupe Techno-Contact; Estrie; On-site; CAD 40,000 - 50,000; Full time

Job summary

Techno-Contact Elite in Saint-Hubert, QC is seeking a Junior Sales and Service Coordinator to support the sales and service teams on-site. You will coordinate customer requests, prepare quotes, and follow up on orders and service activities, ensuring accurate communication with clients.

Daily tasks include updating CRM records, tracking deliveries, assisting with documentation, and resolving inquiries in a timely, professional manner.

Qualifications

• Degree in business, administration, engineering, or related field, or equivalent sales/coordination experience.
• Proven ability to work on-site with cross-functional teams in a fast-paced environment.
• Strong communication in English and French.

Responsibilities

• Coordinate customer requests, prepare quotes and follow up on orders and service activities.
• Relay technical information accurately to internal teams and clarify customer needs.
• Update CRM records, track deliveries, assist with documentation and resolve inquiries.
• Collaborate with suppliers, operations and logistics to keep workflows smooth.

Skills

Service coordination

Scheduling

Follow-up

Customer service

Interpersonal skills

Bilingual English/French

Operations management

Attention to detail

Organizational skills

Office software

CRM familiarity

Education

Bachelor's degree or equivalent experience

Tools

CRM systems

ERP systems

Job description

Company Description Techno-Contact Elite is a specialized equipment & services provider of critical power sysems, high density cooling solutions, and other data center infrastructure. The company offers strong technical value and application expertise to clients in industrial, intittional, health sector, and data center markets. Techno-Contact Elite has adapted its products and services to meet the specific needs of data centers, with a focus on reliability and efficiency. As an Schneider, nVent, and EAE partner, the company acts as a “one-stop shop” for data centers, supplying product and service solutions for electrical distribution, UPS systems, static switches, server cabinets, intelligent PDUs, high density cooling, and energy measurement tools. This comprehensive offering enables customers to optimize performance, supervision, and energy efficiency across their facilities.

Role Description The Junior Sales and Service Coordinator is a full-time, on-site role based in St.Hubert, QC. This role supports the Elite sales team and service operations by coordinating customer requests, preparing quotes, and following up on orders and service activities. The coordinator communicates with clients to clarify needs, schedules service appointments, and ensures that technical information is accurately relayed to internal teams. Daily tasks include updating CRM records, tracking deliveries, assisting with documentation, and helping resolve customer inquiries in a timely and professional manner. The role also involves collaborating with suppliers, operations, and logistics to maintain smooth workflows and contributing to a positive customer experience for our clients.

• Service Coordination skills, including scheduling, follow-up, and tracking of sales and service activities.
• Strong Interpersonal Skills and Customer Service abilities to build trust, manage expectations, and handle inquiries professionally.
• Effective Communication skills, both written and verbal in French and English, to interact with clients, vendors, and internal technical teams.
• Basic Operations Management skills to support order processing, documentation, and workflow organization.
• Attention to detail and organizational skills to manage multiple tasks and priorities in a fast-paced environment.
• Proficiency with standard office software and familiarity with AI-assisted productivity tools, CRM or ERP systems is an asset.
• Ability to learn technical concepts related to electrical distribution, cooling, and data center solutions; prior experience in a technical or industrial environment is an advantage.
• Diploma or degree in business, administration, engineering, project management, electro-mecanical, or a related field, or equivalent experience in a sales or service coordination role.
• Ability to work on-site in South Shore, QC and collaborate closely with cross-functional teams.