Junior Legal Administrative Assistant / Client Services Representative – Hybrid

Chicago Title Insurance Company; Ontario; Hybrid; CAD 40,000 - 55,000; Full time

Job summary

A leading company in title insurance seeks a Junior Legal Administrative Assistant to provide exceptional client services and maintain strong client relations. The role requires strong communication and analytical skills, with a focus on customer satisfaction. Ideal candidates will have real estate experience and be proficient in Microsoft Office and related tools. This hybrid position offers a competitive compensation package and opportunities for career growth.

Benefits

Comprehensive Group Benefits Plan

RRSP Program

Employee Stock Purchase Plan

Vacation and Personal Care days

Recognition for years of service

Annual Corporate Awards recognition

Qualifications

• Strong phone contact handling skills and active listening.
• Ability to handle difficult clients and resolve issues diplomatically.

Responsibilities

• Communicate with clients and maintain relations.
• Handle client complaints and provide solutions.
• Identify client needs for satisfaction.

Skills

Customer Service

Analytical Skills

Communication

Multi-tasking

Education

Real Estate Experience

Tools

Microsoft Office

Teraview

Conveyancer

econveyance

Job description

Junior Legal Administrative Assistant / Client Services Representative – Hybrid

• May 9, 2025

For over 70 years, Chicago Title has proudly provided security for Canada’s real estate transactions. We understand the true value of our insureds’ properties, they represent more than just numbers on a statement. When it comes to our clients’ peace of mind, no detail is too small to overlook. From offering better value than anywhere else, and unmatched customer care, we will safeguard the real estate industry, one property at a time.

Owned by Fidelity National Financial, North America’s largest title insurer, we are an industry leader in title insurance solutions, customer service, and real estate technology. Our focused, Canadian-based organization lets us respond quickly to our clients’ needs. We’re not just in the title insurance business, we’re in the client success business.

We put the customer first, listening carefully to hear your unique needs and provide creative solutions. We strive for results, providing world-class products and services while continually innovating to improve what we offer. We never rest, nurturing our workforce to be the top tier in the industry, letting our client experience the peace of mind they deserve.

Primary Responsibilities

• Communicate with internal and external clients through various channels.
• Maintain new and existing client relations, while providing exceptional customer service, including interacting with clients, answering client’s inquiries, taking, and following up on title insurance orders and effectively handling client concerns.
• Identify and assess client needs to achieve satisfaction.
• Handle client complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Ability to deal with difficult clients, de-escalate and diffuse challenging situations and successfully resolve customer issues in a diplomatic and professional manner.
• Other duties as required or assigned.

Qualifications

• Strong phone contact handling skills and active listening.
• Highly professional with a customer service focus.
• Strong analytical skills and the ability to problem-solve with minimal direction.
• Strong written and oral communication skills.
• Excellent multi-tasking, organizational and time management skills, including attention to detail and the ability to set priorities and meet deadlines.
• Real estate experience in a law firm and / or title insurance environment.
• Knowledge and understanding of both commercial and residential real estate practices.
• Flexible, team player that works well under pressure with minimal supervision, to meet tight deadlines.
• Strong computer skills including thorough knowledge of Microsoft Office, Teraview, Conveyancer, econveyance.
• Must be available to work varied shifts including evenings.
• Willing to work overtime when required.
• French is an asset.
• Competitive Compensation Package
• Comprehensive Group Benefits Plan (Health and Dental)
• RRSP Program
• Employee StockPurchase Plan
• Vacation and Personal Care days
• Recognition for years of service
• Annual CorporateAwards recognition

CTIC offers a competitive compensation and benefits package along with career growth opportunities with a Fortune 500 Company.

We thank all candidates for their interest but only those selected for an interview will be contacted.

Disclaimer :

Chicago Title is an equal opportunity employer. Accessibility accommodations for candidates with disabilities participating in our selection process are available upon request.

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Legal Administrative Assistant • ON, Canada