Junior IT Helpdesk Technician

Spectrum Health Care; Toronto; On-site; CAD 45,000 - 60,000; Full time

Job summary

Spectrum Health Care seeks a full-time Junior IT Helpdesk Technician for their Toronto office. You will provide first-line technical support, assist end-users with various hardware and software issues, and ensure a positive user experience while managing multiple support channels. Join a committed team making a difference in home care.

Benefits

Competitive wages

Paid sick days

RRSP matching

Qualifications

• Minimum 1 year of experience in technical support.
• Professional phone etiquette.
• Understanding of hardware configuration and troubleshooting.

Responsibilities

• Answer helpdesk calls, emails, and support tickets.
• Provide Level 1 support for hardware and software issues.
• Document and track issues using incident management tools.

Skills

MS Office 365

Mobile device management

LAN/WAN networking

Windows OS

Active Directory

Information security best practices

Technical support

Customer service

Education

University degree in IT

Job description

Your happiness and well-being are top priorities at Spectrum! We offer competitive wages, paid sick days, RRSP matching and more!

We are hiring a full-time Junior IT Helpdesk Technician for our Toronto office! In this role, you will be responsible for providing first-line technical support and assistance to end-users regarding hardware, software, or network-related issues. This position requires on-call after-hours support, weekend availability, and shift schedule flexibility.

At Spectrum Health Care, our mission is re-imagining home care for clients and families to provide products and services they need, whenever care is required, delivered by the most qualified and compassionate staff.

Our people are the cornerstone of our business. By joining Spectrum Health Care, you will be part of one of Canada’s Best Managed Companies and a committed member of a team of highly skilled healthcare professionals.

Job Description

1. Answer incoming helpdesk calls, emails, and support tickets in a timely manner.
2. Monitor IT Helpdesk mailbox, review and convert requests to tickets, and assign to appropriate team members.
3. Provide Level 1 phone, email, remote, and on-site support to Spectrum employees and affiliates as required on a variety of desktop hardware and software, telecom, and network issues.
4. Install and configure software applications and systems ensuring they meet company needs.
5. Enable support for system access, including creating and managing user accounts, operations, and software licensing.
6. Provide support for mobile devices including configuration and management.
7. Document and track issues, status, and resolution using incident management tools.
8. Conduct ticket reviews, generate statistical reports, and execute special projects as required.
9. Provide excellent customer service and maintain a positive relationship with end-users.

Qualifications

• University degree in IT or equivalent work experience, with minimum 1 year in technical support.
• Proficiency in MS Office 365, mobile device management, and industry-standard business software applications.
• Understanding of LAN/WAN networking, Windows OS, Active Directory, and information security best practices.
• Experience with hardware and software configuration, troubleshooting, and deployment.
• Knowledge of mobile OS, devices, and printer support.
• Professional phone etiquette and rapport with users of varying technical expertise.

Additional Information

Spectrum Health Care is proud to be named one of Canada’s Best Managed Companies. This award recognizes top companies across Canada for overall performance, sustained growth, strategy, capabilities and innovation, culture and commitment, and leadership. Click here to learn more about this esteemed honor.

We thank all applicants; however, only those selected for interviews will be contacted.

In accordance with the Accessibility for Ontarians with Disabilities Act 2005, support will be provided for accommodations throughout the recruitment process upon request.

If you require accommodation because of disability during the recruitment process, please contact Human Resources at () for assistance.

Spectrum Health Care is committed to fostering, cultivating, and building a culture of diversity, equity, and inclusion within our organization. We strive to attract, engage, and develop a workforce that reflects the diverse communities we serve, believing that a diverse workforce is key to our growth and success.