Bilingual Helpdesk Technician - French Canadian

Stefanini, Inc; Toronto; On-site; CAD 40,000 - 55,000; Full time

Job summary

Stefanini, Inc. is seeking a Bilingual Helpdesk Technician in Toronto to provide professional support for end-users via various communication channels and resolve IT issues. Successful candidates will require strong troubleshooting skills, fluency in French, and a high school diploma. Join a leading global technology provider and contribute to enhancing IT operations.

Qualifications

• Fluency in French is essential for the role.
• High school diploma or equivalent required.
• 0-1 year relevant experience preferred.

Responsibilities

• Provide professional end-user support via telephone, email, and chat.
• Perform restorative or maintenance actions to resolve end-user issues.
• Track incidents and calls, entering data accurately into the database.

Skills

PC experience

Troubleshooting skills

Knowledge of desktop productivity tools

Teamwork

Mobility and flexibility

Fluency in French

Education

High school diploma or equivalent

Job description

Join us to co-create solutions for a better future!

Helpdesk Technician

Bilingual Helpdesk Technician - French Canadian

Toronto, ON

Posted : 3 / 31 / 2025

Job Description

Job ID# : 60072

Job Category : Helpdesk Technician

Position Type : Full Time

Remaining Positions : 1

Details

Who we are

For over 30 years, Stefanini has been helping midsize, large, and global enterprises increase the efficiency of their IT operations and leverage information technology to empower their businesses. Our services include IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization. Recognized for innovation, we incorporate market trends such as automation, cloud, IoT, and UX. With over 25,000 employees across 77 offices in 41 countries, Stefanini offers solutions in digital workplace services, application development, AI, and more. We are a privately held $1.5 billion global technology provider, recognized as a Visionary in the 2025 Gartner Magic Quadrant for Outsourced Digital Workplace Services.

What will you do?

• Provide professional end-user support via telephone, email, and chat
• Perform restorative or maintenance actions to resolve end-user issues
• Respond to end-user problems based on standard procedures
• Track incidents and calls, entering data accurately into the database
• Ensure systems are configured properly (responsibility may vary)

Job Requirements

What do you need to succeed?

• High school diploma or equivalent
• Mobility and flexibility
• 0-1 year relevant experience
• Solid PC experience and troubleshooting skills
• Knowledge of desktop productivity tools
• Ability to work in a team and adapt to change
• Availability and adherence to schedule
• Fluency in French

LI-BH1 #LI-ONSITE

Pay Range

Based on experience

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Helpdesk Technician • Toronto, ON, Canada