Junior IT Helpdesk Technician

Spectrum Health Care (SHC); Toronto; On-site; CAD 40,000 - 60,000; Full time

Job summary

Spectrum Health Care is seeking a full-time Junior IT Helpdesk Technician in Toronto. This role entails providing first-line technical support across various systems, requiring excellent customer service skills and a flexible schedule. Join a committed team dedicated to high-quality healthcare service delivery.

Benefits

Competitive wages

Paid sick days

RRSP matching

Qualifications

• On-call after-hours support and weekend availability required.
• Flexibility in scheduling is essential for this position.

Responsibilities

• Answer incoming helpdesk calls and emails in a timely manner.
• Provide Level 1 support for hardware and software issues.
• Document and track issues using incident management tools.

Skills

Customer Service

Technical Support

Problem Solving

Job description

Company Description

Your happiness and well-being are top priorities at Spectrum! We offer competitive wages, paid sick days, RRSP matching, and more!

We are hiring a full-time Junior IT Helpdesk Technician for our Toronto office! In this role, you will be responsible for providing first-line technical support and assistance to end-users regarding hardware, software, or network-related issues. This position requires on-call after-hours support, weekend availability, and shift schedule flexibility.

At Spectrum Health Care, our mission is re-imagining home care for clients and families to provide products and services they need, whenever care is required, delivered by the most qualified and compassionate staff.

Our people are the cornerstone of our business. By joining Spectrum Health Care, you will be part of one of Canada’s Best Managed Companies and a committed member of a team of highly skilled healthcare professionals.

Job Description

• Answer incoming helpdesk calls, emails, and support tickets in a timely manner
• Monitor IT Helpdesk mailbox, review and convert requests to tickets, and assign to appropriate team members
• Provide Level 1 phone, email, remote, and on-site support to Spectrum employees and affiliates as required on a variety of desktop hardware and software, telecom, and network issues.
• Install and configure software applications and systems ensuring they meet company needs
• Enable support for system access, including creating and managing user accounts, operations, and software licensing.
• Provide support for mobile devices including configuration and management.
• Document and track issues, status, and resolution using incident management tools.
• Conduct ticket reviews, generate statistic reports, and execute special projects as required.
• Provide excellent customer service and maintain a positive relationship with end-users