Junior IT Helpdesk Administrator

Edon Management; Calgary; On-site; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Health and dental benefits

RRSP matching

Vacation days

Tuition reimbursement

Free parking

Job summary

Edon Management is seeking an IT Help Desk Technician to join our Alberta office. You will be the first point of contact for our 900+ staff, solving problems and guiding users in a small, collaborative IT team.

Responsibilities include troubleshooting Windows 11, Microsoft 365, and business apps, deploying devices, managing Active Directory and Entra ID, and documenting fixes for the knowledge base. Occasional travel to regional sites is expected.

Qualifications

• Diploma in IT, relevant certification, or equivalent hands-on experience.
• Comfort with Windows and the Microsoft 365 suite.
• Openness to modern tools like Power Platform and Power BI.
• Valid driver’s licence and access to a reliable vehicle.

Responsibilities

• Be the friendly firstline of support through our ticketing system for staff devices and phones.
• Set up, configure, and deploy laptops, desktops, and mobile devices.
• Troubleshoot Windows 11, Microsoft 365, and business applications used daily.
• Handle day-to-day account administration in Active Directory and Microsoft Entra ID.
• Learn and support our property management software and other tools.
• Document fixes and keep the knowledge base current.
• Occasionally visit regional offices and sites (roughly quarterly).

Skills

Windows

Microsoft 365

Power Platform

Power BI

Communication

Customer service

Education

Diploma in IT or equivalent

Tools

Microsoft Intune

SharePoint

Windows Server

MS365 Administration

Job description

Are you the person friends and family call when their technologystops working? Do you enjoy taking things apart, customizing them, and figuringout how they actually work?

Maybe you have built a PC and have strong opinions about cablemanagement. Maybe there is a home lab humming in your closet, a game server yourun for forty of your friends, a handheld you have modded twice, or a scriptyou wrote to automate a task that only took two minutes anyway, just becauseyou could.

That is the person we are hiring.

Therole

Edon Management is looking for an IT Help Desk Technician to joinour small, close-knit IT team. You will be one of three, reporting to our ITManager, and you will be the first point of contact for 900+ staff across ourAlberta offices.

The right person enjoys solving problems, learning new systems, andhelping people work through technical issues clearly and patiently.

Whatyou will do

• Be the friendly, patient firstline of support through our ticketing system: user accounts, computers, mobiledevices, printers, and phones
• Set up, configure, and deploylaptops, desktops, and mobile devices for staff
• Troubleshoot Windows 11,Microsoft 365, and the business applications our teams use every day
• Handle day to day accountadministration in Active Directory and Microsoft Entra ID
• Learn and support our propertymanagement software and other line-of-business tools
• Write things down. Documentyour fixes and keep our knowledge base from going stale
• Get out of the office and visitour regional offices and sites, roughly once a quarter

This is a regular weekdayrole. After-hours work is rare and almost always planned in advance, forexample patching a line-of-business application, updating firewall firmware, orthe occasional outage. In practice it has worked out to a couple of times ayear.

Wherethis goes

Here is the part most job postings leave out.

Edon runs on Microsoft 365 and the Power Platform, and we areconstantly building, not just keeping the lights on. Once you have the helpdesk well in hand, we want you reaching further. If you get curious about thetools we use, or you want to take a swing at automating a tedious process, sayso. We would much rather grow this role than replace it.

Whatwe are looking for

• A genuine passion fortechnology, and the curiosity to ask "okay, but how does that actuallywork?"
• A positive, service-orientedattitude and strong communication skills, meaning you can walk a frustratednon-technical person through a fix without using jargon or making it worse
• A diploma in IT, a relevantcertification, or the equivalent in hands-on experience
• Comfort with Windows and theMicrosoft 365 suite
• Openness to modern tools likeMicrosoft Power Platform and Power BI
• A valid driver’s licence andaccess to a reliable vehicle. Mileage is reimbursed

Niceto have (not deal-breakers)

• Familiarity with MicrosoftIntune, SharePoint, Windows Server, or MS365 Administration
• Anything that shows you tinkeron your own time, in whatever form that takes
• A competitive salary, plus anRRSP program where we match your contributions
• Employer-paid health and dentalbenefits for you and your family
• Vacation and personal days
• Tuition reimbursement andtalent development programs, so you can keep learning on our dime
• Recognition through our Yearsof Service and Innovation programs
• An employee referral program
• Free parking at our Calgaryoffice

Who are we?

To put it simply, we’ve been around for nearly 30 years in Alberta and have grown to be a player in the commercial property management market. Our Team services over 26 million sq. ft. of real estate in over 80 municipalities across the province. Together, we deliver complete building management solutions in partnership with our team members, clients, and subcontractors. This means we’re continually expanding services to meet client needs by providing caretaking, grounds, security, or project management solutions.

At Edon, our goal is to foster an environment where every team member feels empowered, believing that a mix of backgrounds, perspectives, and experiences enhances our innovation and excellence.

We recognize the value of a diverse workforce and actively encourage applications from candidates of all backgrounds, experiences, and abilities.

We are proud to provide opportunities and career development to over 900 employees. These team members bring diverse backgrounds, experiences, and knowledge that help make us successful. Visit our website for more information about Edon’s culture.

Small team, real support, and a company investing in modern tooling instead of just talking about it. You will have people to learn from, room to get good, and a say in what we build next. In our most recent CARE survey, 97.5% of Edon team members said Edon is a great place to work.

Edon Management is an equal opportunity employer.