Junior Group Benefits Consultant

Penmore Group of Companies; Vaughan; On-site; CAD 70,000 - 90,000; Full time

Job summary

Navacord is seeking a Junior Group Benefits Consultant to manage a block of clients, review plan designs and claims experience, and drive growth through proactive prospecting. The role requires servicing assigned clients to high standards and delivering strong customer support.

The candidate should have a background in group insurance, strong communication skills, and the ability to negotiate with carriers while educating plan members. This is an on-site Canadian role in Vaughan.

Qualifications

• Completion of secondary school; college or other post-secondary programs preferred.
• GBA/CEBS designation strongly preferred.
• Minimum 5+ years of experience in the group insurance field.
• Thorough knowledge of group insurance products and services.

Responsibilities

• Manage relationships with an assigned block of clients and meet with them regularly.
• Explain plan designs, renewal and claims experience to clients.
• Provide ongoing customer support and resolve complaints promptly.
• Educate plan members/administrators on all aspects of the benefit plan.
• Negotiate rates or contract terms with insurance carriers as needed.

Education

Secondary School

Post-secondary education

GBA/CEBS designation (asset)

Tools

Word

PowerPoint

Excel

Job description

The Junior Group Benefits Consultant is responsible for managing relationships with an assigned block of clients. This individual will be responsible for meeting with clients regularly in order to review their group benefits plan designs and claims experience. The Junior Group Benefits Consultant is required to service their block of clients to the best of their ability as well as drive growth in the company through various methods of prospecting. The Jr. Group Benefits Consultant is expected to provide ongoing customer support to their assigned block of clients.

RESPONSIBILITIES:

• Work in conjunction with the Group Benefits Analyst/Customer Care Coordinator to assist plan members/plan administrators by answering product and service questions concerning their group benefits plan.
• Manage relationships with assigned block of clients in order to ensure a high persistency rate.
• Resolve customer complaints quickly and tactfully. Escalate complaints as required by company policy if a resolution cannot be made personally.
• Maintain thorough knowledge of product/services offered by various group insurance carriers.
• Present renewal and claims experience reports to clients on an annual basis and meet with them based on the agreed upon servicing level.
• Provide information to customers and the public concerning goods, services, schedules, rates, regulations and policies in response to telephone and in-person inquiries.
• Educate plan members/administrators on all aspects of their benefit plan.
• Have the ability to negotiate rates and/or contract terms with Insurance Carriers

REQUIREMENTS:

• Minimum Education: Completion of Secondary School. Completion of some college or other post-secondary programs preferred. A GBA/CEBS designation is strongly preferred.
• Minimum Experience: At least 5 or more years of experience in the group insurance field
• Other insurance designations are considered an asset.
• Thorough knowledge of group insurance products and/or services.
• Excellent listening and communication skills.
• Conflict resolution and problem-solving skills.
• Proficient in Word, PowerPoint, Excel
• Maintain a high level of knowledge in the Group Insurance Industry (staying abreast of changes in legislation, product offerings, plan rules, etc).
• Experience with Marketings or RFPs (Request for Proposal) considered an asset

This is for an existing position.

Navacord DOES NOT utilize artificial intelligence in the screening, assessment, or selection of applicants for this position.

We are committed to providing an inclusive and accessible recruitment and employment experience. Accommodations are available throughout the selection process in accordance with applicable human rights and accessibility legislation. If you require accommodation, let us know and we will work with you to meet your needs.