Group Benefits Client Service Representative

The Consulting House Inc.; Toronto; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Benefits package

Wellness budget

Profit-sharing bonus

Team events

Employee and family assistance

Job summary

The Consulting House Inc. is seeking an experienced Client Service Representative to join our Employee Benefits team.

You will support implementation, administration, and servicing of client benefit programs, coordinating with account executives, carriers, and plan administrators to deliver exceptional service and accurate plan documentation. The ideal candidate has several years of group benefits experience, can resolve escalated issues, review plan documentation, manage carrier relationships,

Qualifications

• 3+ years of experience in Employee Benefits with an insurance carrier, consulting firm, or brokerage.
• Experience supporting large and complex group benefit plans is strongly preferred.
• Bilingual English/French is an asset.
• Demonstrated ability to manage escalated client issues and carrier relationships independently.

Responsibilities

• Coordinate the implementation and transfer of large, complex group benefit clients.
• Review contracts, booklets, and carrier documentation for accuracy and compliance with plan design.
• Research and resolve complex administrative issues involving eligibility, enrolment and carrier processes.
• Liaise with insurance carriers and vendors to resolve plan administration issues and exceptions.
• Support plan changes and ongoing administration for large and complex group benefit clients.
• Prepare client communications and administrative documentation.
• Assist with special projects and process improvement initiatives as required.

Skills

Client service

Issue resolution

Relationship management

Communication skills

Education

Postsecondary education in Business/Finance/HR

Tools

Microsoft Office

Job description

Founded in 1985, The Consulting House is a well-established, privately held insurance brokerage specializing in Employee Benefits and Group Retirement Programs. The firm develops strategies that enhance and maximize the value of its clients’ benefits, pension, and retirement programs. The Consulting House is a member of the Benefits Alliance, a national organization of peer-nominated and reviewed independent firms, recognized as an advocate and thought leader in the industry. The firm is built on five shared core values: Trust, Creativity, Client First, Continuous Improvement and Responsiveness. These values form the foundation of the organization, guiding the team’s actions, shaping its culture, and differentiating it from competitors.

Role Overview

Due to continued growth, The Consulting House is seeking an experienced Client Service Representative to join our Employee Benefits team.

This position plays a key role in delivering exceptional service to our group benefits clients through expert plan administration, technical support, carrier coordination, and proactive problem-solving. The successful candidate will work closely with account executives, carriers, and plan administrators to support the implementation, ongoing administration, and servicing of client benefit programs.

The ideal candidate shares The Consulting House core values and has several years of group benefits experience. They are comfortable managing complex client situations, resolving escalated issues, reviewing plan documentation, and coordinating directly with insurance carriers. This role is best suited for a detail-oriented professional who thrives in a fast-paced environment and is committed to delivering a consistently high level of client service.

Key Responsibilities

• Coordinate the implementation and transfer of large, complex group benefit clients.
• Review contracts, booklets, and carrier documentation for accuracy and compliance with plan design.
• Research and resolve complex administrative issues involving eligibility, enrolment and carrier processes.
• Liaise with insurance carriers and vendors to resolve plan administration issues and exceptions.
• Support plan changes and ongoing administration for large and complex group benefit clients.
• Prepare client communications and administrative documentation.
• Assist with special projects and process improvement initiatives as required.

Qualifications

• Postsecondary education in Business, Finance, Human Resources, or a related field is an asset.
• 3+ years of experience in Employee Benefits with an insurance carrier, consulting firm, or brokerage.
• Experience supporting large and complex group benefit plans is strongly preferred.
• Bilingual (English/French) is a strong asset.
• Demonstrated ability to manage escalated client issues and carrier relationships independently.
• Proficient in Microsoft Office software.
• GBA designation or working towards CEBS is an asset.
• Knowledge of Group Retirement Programs is an asset.

Pay range and compensation package

Competitive Compensation depending on experience and professional designations, Bonus Pay and Overtime Pay.

Awesome Benefits, which include:

• Comprehensive Employee Benefits and Retirement Program (100% match)
• Generous Health & Wellness Spending Account
• Corporate Wireless Discount
• Complimentary Financial Planning
• Employee and Family Assistance Program
• Free days off
• Team appreciation events (have included go-karting, paintball, tree-top trekking, escape rooms and more – voted on by the team)
• Generous Profit-Sharing Bonus

Team members rate their experience at 9.67/10!

Here’s what they have to say:

• "This has been the best place I have ever worked."
• "Very kind & welcoming coworkers, great executives, healthy company culture."
• "Great work-life balance and caring management."
• "Continuous learning opportunities and open communication."
• "Amazing team with great communication and organization."

For more information, please visit www.consultinghouse.com.