Junior Field Service Engineer - AV

Evertz; Burlington; On-site; CAD 63,847 - 85,130; Full time

Benefits offered by this job

Employer funded benefits program

Competitive total compensation package

Work-Life Balance

Employee assistance plan

Career Progression

Casual Work Environment

Job summary

Evertz is seeking recent graduates for their AV Service team in Burlington, Ontario. This role blends technical skills and customer service, making you the first point of contact for clients. Responsibilities include installing products and delivering training, as well as troubleshooting issues. A college or university education in Electrical, Electronic, or Computer disciplines is essential. The position offers employer-funded benefits and work-life balance.

The salary range is $45,000 to $60,000 per year, based on experience.

Qualifications

• Must be eligible for travel within US and Canada.
• Passion for technology and learning new software and hardware products.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Install product(s) or systems at customer sites and deliver product training to customers.
• Respond and provide technical direction to customers regarding operational issues.
• Troubleshoot and diagnose issues to determine a root cause.

Skills

Technical know-how

Customer service skills

IP Networking

Problem-solving

Strong communication

Education

College or University education in Electrical, Electronic, or Computer disciplines

Tools

Linux OS

Server hardware

Job description

We are currently looking for recent graduates to join our AV Service team. As the first and often the most frequent point of contact for our clients, you will have the greatest opportunity to influence the client’s perception of Evertz. This position is a challenging yet rewarding mix that combines technical know‑how and customer service skills. You will be part of a high‑energy team dealing with exciting customers and cutting‑edge products both in‑house and while on‑site at our customers’ production studios and distribution facilities. The primary function is to support Evertz AV Products and customers. This position will be located in Burlington, Ontario.

Responsibilities

• Install product(s) or systems at customer sites and deliver product training to customers
• Respond and provide technical direction to customers regarding operational issues, firmware upgrades and general maintenance
• Assess customer’s product application, troubleshoot and diagnose issues through research and/or re‑creation to determine a root cause
• Systematic & detail‑oriented troubleshooting, data collection and reporting of issues
• Maintain a communication link between customer service and other departments by partnering to resolve customer issues and communicating customer feedback

Qualifications

• College or University education in Electrical, Electronic, or Computer disciplines
• Passion for technology and learning new software and hardware products
• Hands‑on experience with IP Networking, server hardware and Linux OS
• Unparalleled desire to help customers and deliver service excellence
• Problem‑solving ability while reacting to changing situations, & championing issues to resolution
• Ability to multi‑task in a fast‑paced environment
• Strong verbal and written communication skills
• Must be eligible for travel within US and Canada

What We Offer

• Employer funded benefits program
• Competitive total compensation package
• Work‑Life Balance
• Employee assistance plan
• Employee Discount Platform
• Career Progression
• Casual Work Environment
• Social Events and Sports Teams

Location: Burlington, Ontario

Hours: Monday - Friday, 40 hours.

Vacancy: This is an existing position.

Salary Range: $45,000. to $60,000 per year, based on experience.

Evertz is committed to equal opportunity employment. Accommodations are available throughout the recruitment process for applicants with disabilities — please notify HR when scheduling your interview.