Enterprise Support Engineer I

evertz.io; Burlington; On-site; CAD 50,000 - 65,000; Full time

Benefits offered by this job

Employer funded benefits program

Competitive total compensation package

Work-life balance

Employee Assistance plan

Career progression opportunities

Job summary

Evertz Microsystems in Burlington, ON, Canada is seeking a Technical Support Specialist to provide enterprise-class software and hardware support. This role requires technical acumen and strong customer communication skills to assist major clients in the Media and Entertainment industry.

The ideal candidate will troubleshoot operational issues and maintain exceptional system performance. Experience with network technologies and customer service excellence is essential. Evertz offers a competitive salary, work-life balance, and opportunities for career progression.

Qualifications

• Good communication and interpersonal skills.
• Understanding of network technologies (DNS, DHCP, TCP/IP).
• Work experience with Linux.
• Knowledge of cloud computing environments (AWS) is preferred.

Responsibilities

• Respond to customers regarding operational issues and system maintenance.
• Assess customer applications and troubleshoot issues.
• Recommend solutions and maintain communication with departments.
• Support development of communications tools and guides.

Skills

Good communication and interpersonal skills

Understanding of network technologies (DNS, DHCP, TCP/IP)

Work experience with Linux

Knowledge of cloud computing environments (AWS)

Problem-solving ability

Ability to multi-task in a fast-paced environment

Education

Degree or diploma in Computer, Electronics or Computer Electronics

Job description

Department: Technical Support | Location: Burlington, ON, Canada. Evertz is looking for highly technical and self-motivated individuals for a challenging role in enterprise class software/hardware support engineering. If you are looking to learn and grow with the latest and greatest technologies in the Media and Entertainment industry and build strong customer communications skills, this position is for you!

While working with Evertz Enterprise Support group you will be supporting major M+E customers globally. The opportunities to learn and grow within the industry are limitless. Our products use a broad range of leading-edge technologies that are highly relevant in both the IT and Media Entertainment Industries, amongst others! You will be working with Evertz’ industry leading solutions in Media Supply Chain and Linear Playout. You will assist customers in maintaining superior system uptime and performance by providing quick, efficient, and professional problem solving. You will be integrally involved in both private and public cloud deployments of the Evertz hardware and software technology stack.

Responsibilities

• Respond and provide expert technical direction to customers regarding operational issues, firmware upgrades and general system maintenance
• Regularly assess customer applications and troubleshoot/diagnose issues through research and/or issue replication to determine the root cause
• Recommend solutions utilizing various levels of technical language appropriate to the customer in a timely, clear, and professional manner
• Maintain a communication link between customer service and other Evertz departments by partnering to resolve customer issues and communicating status/progress to customers
• Aid in design changes and interface with Evertz Product Management team regarding new feature requests
• Support the development of communications tools by generating or authoring customer guides and providing detailed technical information to the technical writing group

Skills And Abilities

• Good communication and interpersonal skills
• Understanding of network technologies (DNS, DHCP, TCP/IP, Firewalls, Switches)
• Work experience with Linux (any flavor)
• Knowledge of cloud computing environments (AWS) is preferred
• Database experience would be an asset
• Above average customer service skills
• Ability to perform effectively in high pressure situations
• Unparalleled desire to help the customer and deliver service excellence
• Passion for technology and learning new software and hardware products
• Problem-solving ability and ability to react to changing situations
• Ability to multi-task in a fast-paced environment

Qualifications

• Degree or diploma in Computer, Electronics or Computer Electronics is an asset
• Must have a valid Ontario driver’s license
• Must be eligible for international travel and able to work alone with little or no supervision

What We Offer

• Employer funded benefits program
• Competitive total compensation package
• Work-life balance
• Employee Assistance plan
• Employee Discount Platform
• Career progression: fast paced environment with opportunity to learn a broad range of technical skills
• Casual work environment
• Social events and sports teams

Location

Burlington, Ontario

Hours

Monday - Friday, 40 hours.

Vacancy

This is an existing position.

Salary Range

$50,000 - $65,000, based on experience.

About Evertz Microsystems (TSX: ET)

Evertz is a global leader in broadcast technology, delivering cutting‑edge hardware and software solutions that deliver content to television sets, on-demand services, WebTV, IPTV, and mobile devices worldwide. Trusted by major broadcast facilities, telcos, and satellite providers on every continent, we are known for end-to-end innovation that sets the industry standard.

Canadian‑headquartered with offices around the world, Evertz has over 2,000 employees and has been recognized as one of Canada’s 50 Best Managed Companies — a testament to our commitment to excellence and global impact.

Equal Opportunity Employment

Evertz is committed to equal opportunity employment. Accommodations are available throughout the recruitment process for applicants with disabilities — please notify HR when scheduling your interview.

Artificial Intelligence

Artificial intelligence (AI) technology may be used in our recruitment process to assist with resume screening and interview note‑taking. All hiring decisions are made by our team without AI involvement.