Junior Client Service Representative

Good2Great Solutions; Mississauga; On-site; CAD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a Junior Client Service Representative to enhance client relationships and support new partnerships. In this dynamic role, you will engage with clients, providing exceptional service and solutions tailored to their needs. Your responsibilities will include collaborating with management to stay informed about products and services, actively listening to client concerns, and suggesting improvements to enhance satisfaction. With comprehensive training and mentorship provided, this is an excellent opportunity to develop your career in a supportive and growth-oriented environment. If you are passionate about customer service and thrive in a team setting, this role is perfect for you.

Qualifications

• 1-2 years in a client-facing role with excellent communication skills.
• Ability to learn new software quickly and work in a team environment.

Responsibilities

• Collaborate with management on client products and services.
• Interact professionally with clients and resolve their concerns.
• Provide tailored service solutions during client meetings.

Skills

Communication Skills

Customer Service

Teamwork

Time Management

Emotional Intelligence

Adaptability

Education

High School Diploma

Bachelor's Degree (preferred)

Tools

Customer Relationship Management (CRM) Software

Microsoft Office Suite

Job description

Due to our firm's adaptability, resiliency, and creativity, we maximized the relationships we have previously built in the telecommunications industry and are walking into 2025 with new lucrative essential service provider partnerships. In response to our business's continued growth, we are looking for a Junior Client Service Representative to serve this new partnership. The Junior Client Service Representative will assist and oversee an existing customer and new customer base that our clientele provides us through a lead-generated database.

Junior Level Responsibilities:

1. Collaborate with management staff to stay updated on new client products, services, sales promotions, and policies
2. Interact with clients in a friendly and professional manner while actively listening to their concerns and resolving issues promptly
3. Provide targeted service and product solutions during one-on-one meetings with customers and clients
4. Handle confidential customer information with sensitivity and discretion according to the client's compliance and privacy policies
5. Suggest areas of improvement to management staff to increase consumer and client satisfaction
6. Represent our organization and clients in a professional business manner at all times

Junior Client Service Representative Qualifications:

1. 1-2 years of experience in a client or customer-facing position
2. Must be able to follow directions and excel in a team-oriented environment
3. Technologically-savvy and able to quickly learn new software programs and adjust to software updates
4. Superior organizational, time management, and prioritization skills
5. Excellent communication skills with a high emotional intelligence
6. Value transparency, honesty, and will always do the right thing even when no one is watching

Comprehensive training and mentorship is provided for all junior positions in our organization.