Junior Bilingual IT Support Analyst

Fuze HR Solutions; Montreal; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player in Montreal is seeking a Bilingual Support Technician to enhance their IT support team. This role involves providing exceptional customer service and troubleshooting assistance, ensuring smooth day-to-day IT operations. You will be responsible for managing system updates, monitoring backup solutions, and proactively solving IT issues. This position is ideal for someone who is passionate about technology and enjoys working in a dynamic environment. If you are fluent in both English and French and have a knack for problem-solving, this opportunity will allow you to make a significant impact in a growing organization.

Qualifications

• Knowledge and experience in IT Support Level 1 & 2.
• Fluent in English and French, both written and spoken.

Responsibilities

• Provide troubleshooting assistance to stakeholders over the phone.
• Monitor and manage backup solutions and perform system updates.

Skills

Customer Service

Troubleshooting

Problem Solving

Communication Skills

Organizational Skills

Education

AEC or diploma in IT

Tools

Microsoft 365

Active Directory

File Storage Systems

Job description

Our client is a Montreal based manufacturer currently seeking a Bilingual Support Technician to join their growing organization. The IT support technician is a level 1 and 2 and will be in charge of all IT Day to Day operations as well as implementation of improvement plans under the guidance of his manager.

Responsibilities:

1. Customer Service and Support; providing troubleshooting assistance to stakeholders over the phone.
2. Keep tickets up to date and accurate.
3. Perform required system updates on customer equipment including but not limited to Windows systems and Anti-Virus software.
4. Monitor and manage backup solutions.
5. In depth troubleshoot of System/hardware/Network failures.
6. Proactively analyze and problem solve IT issues.

Requirements:

1. AEC or diploma related to the IT field.
2. IT Support Level 1 & 2 knowledge and experience.
3. Experience supporting clients in a company.
4. Experience in a help desk role (an asset).
5. Excellent communication skills; fluent (written and spoken) in English and French.
6. Experience with Microsoft 365, Active Directory and File Storage systems.
7. Excellent organizational skills.

Seniority level

Associate

Employment type

Contract

Job function

Information Technology

Industries

Retail