Junior Bilingual IT Support Analyst

Fuze HR Solutions; Montreal; On-site; CAD 45,000 - 55,000; Full time

Job summary

A Montreal-based manufacturer is seeking a Bilingual Support Technician to handle daily IT operations and implement improvements. The role entails customer support, troubleshooting IT issues, and maintaining system integrity. Ideal candidates are bilingual in English and French and possess IT Support Level 1 & 2 knowledge.

Qualifications

• Bilingual - fluent in English and French, written and spoken.
• Experience in help desk or IT support roles is a plus.
• Knowledge of IT Support Level 1 & 2.

Responsibilities

• Provide troubleshooting assistance to stakeholders over the phone.
• Perform system updates on customer equipment, including Windows and Anti-Virus.
• Monitor and manage backup solutions.

Skills

Customer Service

Troubleshooting

Problem Solving

Communication

Organization

Education

AEC or diploma in IT

Tools

Microsoft 365

Active Directory

File Storage systems

Job description

Our client is a Montreal based manufacturer currently seeking a Bilingual Support Technician to join their growing organization. The IT support technician is a level 1 and 2 and will be in charge of all IT Day to Day operations as well as implementation of improvement plans under the guidance of his manager.

Responsibilities :

• Customer Service and Support; providing troubleshooting assistance to stakeholders over the phone.
• Keep tickets up to date and accurate.
• Perform required system updates on customer equipment including but not limited to Windows systems and Anti-Virus software.
• Monitor and manage backup solutions.
• In depth troubleshoot of System / hardware / Network failures.
• Proactively analyze and problem solve IT issues.

Requirements :

• AEC or diploma related to the IT field.
• IT Support Level 1 & 2 knowledge and experience.
• Experience supporting clients in a company.
• Experience in a help desk role (an asset).
• Excellent communication skills; fluent (written and spoken) in English and French.
• Experience with Microsoft 365, Active Directory and File Storage systems.
• Excellent organizational skills.

Seniority level

Associate

Employment type

Contract

Job function

Information Technology

Retail

J-18808-Ljbffr

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