Journey Analyst — Digital Experience & Transformation

Richardson Wealth; Toronto; On-site; CAD 61,000 - 94,000; Full time

Job summary

Richardson Wealth is seeking a Journey Analyst to help develop and implement a digital strategy that enhances the client and advisor experience across channels. You will support journey owners with market and user research, experience design, and agile delivery while driving value and outcomes.

You will partner with stakeholders to translate business concepts into clear requirements, organize PI planning, and help define acceptance criteria for stories.

Qualifications

• 2 years' experience as journey analyst or business analyst in a business context
• Understanding of the Wealth Management industry and regulatory environment
• A passion for client and advisor experience, with concrete achievements
• An excellent capacity to understand and analyze client and advisor needs, with an overall view of related processes
• Strong coordination skills across multiple stakeholders and departments
• Able to work in complex environments and in the context of transformation, with multiple stakeholders
• Degree in Business or Marketing

Responsibilities

• Works in collaboration with the journey owner and the product owner to translate business concepts into easy-to-understand technical language
• Supports the journey owner in defining and documenting the optimized journeys
• Works in collaboration with the journey owner to organize and facilitate program increment planning (PI planning)
• Helps the Journey Owner define and own the value definition of the Epis and acceptation criteria of the stories
• Collaborates with the IT delivery team to enable them to provide a delivery estimate for user stories to gain a team commitment
• Works ahead of the delivery team to define optimized journeys for next iterations of epics and features
• Helps in acceptance criteria creation in a format that supports Acceptance Test Driven Development
• Provides discipline, rigor, and business context to the requirements definition and validation process
• Is an effective facilitator for delivery team to deliver incremental units of business value
• Can decompose and describe business needs as epics and features while enabling incremental delivery
• Can visualize business needs / requirements as epics, features and stories
• Collaborates with key stakeholders to complete required artifacts

Skills

Journey analysis

Business analysis

Stakeholder coordination

Process improvement

Communication

Education

Degree in Business or Marketing

Job description

Richardson Wealth is seeking a Journey Analyst to help develop and implement a digital strategy that enhances the client and advisor experience across channels. You will support journey owners with market and user research, experience design, and agile delivery while driving value and outcomes.

You will partner with stakeholders to translate business concepts into clear requirements, organize PI planning, and help define acceptance criteria for stories.