Process Engineer

Richardson Wealth Ltd; Toronto; Hybrid; CAD 86,000 - 95,000; Full time

Job summary

Richardson Wealth Ltd is seeking a Process Engineer to drive process improvements across operations, boosting efficiency, quality, and advisor/client experience. You will partner with the Operations Journey Owner and stakeholders to assess processes, map pain points, and implement changes using Lean Six Sigma and reengineering methods.

Responsibilities include conducting analyses, developing roadmaps, ensuring regulatory alignment, and contributing to agile delivery.

Qualifications

• 3+ years in process improvement, business analysis, or operations in financial services.
• Lean Six Sigma Green Belt or Black Belt preferred.
• Experience with process mapping and reengineering methodologies (DMAIC, value stream mapping).
• Proficiency with BPM tools (Visio, Salesforce, Power Platform) and data analysis.
• Exposure to RPA or intelligent automation is a plus.
• PMP or other PM certification is an asset.
• Strong understanding of wealth management operations and regulatory requirements.

Responsibilities

• Analyze processes with Journey Owners to identify improvements and map current vs. future experiences.
• Evaluate efficiency, effectiveness, and compliance; identify bottlenecks and pain points.
• Develop a comprehensive process improvement roadmap and prioritize initiatives.
• Ensure deliverables meet regulatory and internal policy requirements and document best practices.
• Participate in Agile ceremonies and present sprint deliverables to leadership.

Skills

Process improvement

Lean Six Sigma

Data analysis

Stakeholder management

Change management

Agile

Education

Lean Six Sigma Green Belt/Black Belt

Tools

Visio

Salesforce

Power Platform

Job description

The Process Engineer is responsible for driving the enhancement of business processes at Richardson Wealth to increase efficiency, productivity, quality, and the overall advisor and client experience. The Process Engineer will work closely with Operations Journey Owner and various stakeholders to assess existing processes, identify areas for improvement, and implement changes to drive operational excellence and optimal user experience for Richardson Wealth that will enable the firm to improve operational efficiencies.

This is an existing vacancy.

Key Accountabilities include:

Process Analysis and Assessment

• Work with the Journey Owners to identify existing processes that need improvement through analysis, data collection, and feedback from stakeholders
• Evaluate the efficiency, effectiveness, and compliance of current processes. Collaborate with cross-functional teams to gather insights into pain points and bottlenecks
• Collaborate with cross-functional teams to gather insights into pain points and bottlenecks
• Develop a comprehensive process improvement roadmap and prioritize process improvement initiatives based on their potential impact and feasibility
• Conduct research activities to define current pain points and map ideal future experiences applying process improvement and reengineering methodologies and principles
• Ensure deliverables address applicable legal, compliance regulatory and internal policy requirements
• Maintain comprehensive documentation of processes, changes, and best practices

Agile Delivery & Execution

• Participate in various agile ceremonies (sprint planning, daily check-ins, and weekly syncs, etc.) as the analytical engine of the team
• Present sprint deliverables to leadership and incorporate feedback

Skills & Qualifications

• 3+ years of experience in process improvement, business analysis, or operations, ideally within financial services or wealth management
• Lean Six Sigma certification (Green Belt or Black Belt) or equivalent process improvement/reengineering credential strongly preferred
• Hands-on experience with process mapping and business process reengineering methodologies (e.g., DMAIC, value stream mapping)
• Proficiency with process mapping and BPM tools (e.g., Visio, Salesforce, Power Platform) and familiarity with data analysis/statistical process control
• Exposure to intelligent automation or RPA tools is an asset
• PMP or other formal project management certification is an asset
• Strong understanding of wealth management operations (account opening, transfers, money movement) is preferred
• Knowledge of relevant regulatory and compliance standards in financial services (e.g., IIROC/CIRO requirements) is an asset
• Strong analytical and problem-solving skills, with the ability to translate research and data into clear, actionable process designs
• Proficiency in process mapping, flowcharting, and business process reengineering techniques
• Data-driven decision making, with comfort using KPIs and performance metrics to validate and track improvements
• Excellent stakeholder management, interviewing, and change management skills across diverse business functions
• Ability to manage multiple priorities and deliver on a sprint-based cadence
• Strong written and verbal communication skills, including presenting findings and recommendations to leadership
• Working knowledge of regulatory, risk, and compliance considerations relevant to financial services operations
• Comfort working in a fast-paced, cross-functional environment

The expected annualized base salary range for this role$85,800-$94,500

The actual salary offered will take into consideration a wide array of factors including, but not limited to, the individual's skill, experience, education and training, and the consideration of internal equity.

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