Job ID # 32243: Facility Operator (Arenas)

Hamilton Insurance Group, Ltd.; Hamilton; On-site; CAD 45,000 - 65,000; Full time

Job summary

The City of Hamilton is seeking a Facility Operator to support arena operations, maintain ice quality, operate ice resurfacer and related equipment, and supervise part‑time staff across community facilities. You will help set up activities, perform minor maintenance, and ensure safety and cleanliness for users.

Qualifications include a Grade 12 diploma, Basic Refrigeration Certificate, a valid Ontario Class G driver’s licence, Standard First Aid with CPR, and experience with ice equipment.

Qualifications

• Previous arena maintenance experience preferred.
• Must have Basic Refrigeration Certificate and be able to operate ice maintenance equipment.
• Experience directing staff and following safety procedures.

Responsibilities

• Install and maintain ice quality and surface for hockey and other events.
• Operate ice resurfacer, ice cutter and related equipment.
• Direct part-time staff and oversee facility operations.
• Perform minor building maintenance and cleaning.
• Ensure health and safety compliance and logs.

Skills

Ice resurfacer operation

Equipment operation

Staff supervision

Safety compliance

Fractions/decimal math

Education

Grade 12 diploma

Basic Refrigeration Certificate

Refrigeration Operator B licence

Standard First Aid with CPR

Class G Driver's Licence (Ontario)

Certified Ice Technician (CIT) ORFA asset

Tools

Peoplesoft

Microsoft Outlook

Job description

Contribute to the City of Hamilton, one of Canada's largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason

• Job ID #32243 : Facility Operator
• Vacancy Type: This is a periodic posting to fill all current and future temporary, full-time positions. Successful applicants will be considered until April 30th, 2027.
• Union: CUPE Local 5167
• Job Description ID #: 1347
• Close date: Interested applicants please submit your application by 4:00 p.m. on September 30th, 2026.
• Internal applicants should apply with your work e-mail address. External applicants are considered only after the internal posting process has been completed. Only applicants chosen for an interview will be contacted.

SUMMARY OF DUTIES

Reporting to Supervisor, Arena Operations, working in a team environment, assists in the maintenance and security of community facilities, taking direction and work assignments from the Senior Facility Operator. Directs the work of part time facility support staff. This position may be required to perform work in more than one community facility.

GENERAL DUTIES

• Install and remove ice.
• Perform ice cutting duties.
• Maintain consistent ice quality by cutting, filling holes, cracks and adjusting temperature.
• Operate ice re-surfacer, ice cutter and other ice maintenance equipment.
• Change ice re-surfacer and power edger ice cutting blades.
• Receive and answer inquiries from public, community groups and sports organizations.
• Maintain security of the facility.
• Clean glass, walls, floors, toilets, urinals, sinks, seats; including sweeping, washing and deodorizing.
• Remove snow and ice from entrances and walkways by snowblowing, shovelling and sanding.
• Mark and paint ice for hockey, ringette and special events.
• Perform preventative maintenance on ice re-surfacer and other ice maintenance equipment such as greasing, oiling and replacing propane cylinders.
• Maintain log for refrigeration, attendance, facilities, ice re-surfacer and other equipment.
• Set up for activities such as lacrosse, dances, ball and ice hockey; oversee use of facilities in the absence of Facility Supervisor.
• Perform minor building maintenance including painting, cleaning boards and tightening bolts on plexiglass.
• Direct part-time staff.
• Paint hockey goals; repair nets.
• Assist tradesperson with non-technical aspects of their job.
• Replace lightbulbs in fixtures and score clocks.
• Perform minor grounds maintenance such as clearing debris.
• Perform grass cutting duties, including operating weed eaters, push mowers and riding mowers.
• Take out garbage.
• Administer First Aid when required.
• Work in accordance with the provisions of applicable Health and Safety legislation and all City of Hamilton corporate and departmental policies and procedures related to Occupational Health and Safety.
• Perform other duties as assigned which are directly related to the major responsibilities of the job.

QUALIFICATIONS

Previous experience related to performing maintenance duties in an arena normally acquired by a combination of education and relevant experience. Completion of a grade 12 diploma is preferred.

Must possess Basic Refrigeration Certificate.

Additional certificates of the Certified Ice Technician (C.I.T.) Courses offered through ORFA would be an asset.

Must have experience working as an Assistant Operator or equivalent/related experience. Working experience using and operating equipment such as ice resurfacer, ice cutter and other ice maintenance equipment is required.

Previous experience directing and working with staff.

Demonstrated ability to operate tools and equipment in a safe manner.

Knowledge of relevant legislation such as Occupational Health and Safety Act and Regulations including W.H.M.I.S. legislation.

Previous experience performing preventative maintenance.

Must be able to understand and follow detailed procedures in performing trade or craft type work. Must be able to use fractions and decimal arithmetic and simple formulas, diagrams and drawings.

Must be available to work shifts.

Must possess a Class “G” Driver’s Licence valid in the Province of Ontario and be able to maintain same.

Possession of a Refrigeration Operator "B" Class Ministry Certificate would be considered an asset.

Must possess and maintain current certification in “Standard” First Aid with CPR Level “C”. (This must be clearly identified on your resume.) All “Standard” First Aid certificates must be issued by a training agency recognized by the Workplace Safety Insurance Board (WSIB). Please refer to the WSIB website www.wsib.on.ca for approved providers. At time of assessment (which could be as early as days after the posting closes), you will be asked to provide “proof” that you possess the required certificate(s).

Computer skills required in Peoplesoft and Microsoft Outlook.

Must be able to lift 30lbs.

THIS POSITION REQUIRES A VALID CLASS “G” DRIVER’S LICENCE AND PROOFTHEREOF IS REQUIRED AFTER HIRE.

NOTE: As a condition of employment, the successful applicant(s) will be required to obtain, satisfactory to the City of Hamilton, a Vulnerable Sector (VS) Check, or for those under the age of eighteen (18), a Criminal Record & Judicial Matters (CRJM) Check at their own expense prior to beginning work in this position.

THE INCUMBENT SHALL COMPLY WITH ALL HEALTH AND SAFETY POLICIES AND PRACTICES FOR THIS POSITION AND THE WORKPLACE.