Jira and Confluence Administrator

SmartRecruiters, Inc.; Montreal (administrative region); Hybrid; CAD 65,000 - 110,000; Full time

Job summary

Ubisoft Montréal is seeking a Jira and Confluence Administrator to manage Atlassian applications for production and service teams. You will support users, maintain reliability and security, and contribute to the migration from Data Center to Cloud.

You will configure workflows, automation, and marketplace apps, handle access control, and create documentation. French and English communication is essential to support Montréal and Ubisoft colleagues worldwide.

Qualifications

• Experience administering Jira Software, Jira Service Management and Confluence for large-user environments.
• Cloud migration experience with Atlassian Cloud is a plus.
• Administer Atlassian Marketplace apps like ScriptRunner, Xray and Assets.
• Strong troubleshooting and issue-resolution skills.
• Bilingual communication: French and English to support Montréal and global teams.

Responsibilities

• Administer Jira Software, Jira Service Management and Confluence, including projects, spaces, workflows, screens, issue types and permissions.
• Monitor platform health, performance and availability; identify improvements.
• Gather requirements from production and service teams; optimize workflows and requests.
• Configure Jira Automation and manage integrations and Marketplace apps.
• Lead migration activities from Atlassian Data Center to Atlassian Cloud with testing and support.
• Coordinate with teams to minimize disruption during migration.
• Manage user access, groups and security per internal policies.
• Provide technical support and training to Ubisoft teams.
• Create and maintain technical documentation and user guides.
• Identify automation opportunities to improve tool usage.

Skills

Jira administration

Confluence administration

Jira Service Management

Workflow configuration

French & English communication

Education

Atlassian Certified Professional (asset)

Tools

ScriptRunner

Xray

Assets

Job description

Ubisoft is a global leader in gaming with teams across the world creating original and memorable gaming experiences, from Assassin’s Creed, Rainbow Six to Just Dance and more. We believe diverse perspectives help both players and teams thrive. If you’re passionate about innovation and pushing entertainment boundaries, join our journey and help create the unknown!

Job Description

As a Jira and Confluence Administrator at Ubisoft Montréal, you’ll report to the team supervisor and help manage Ubisoft’s Atlassian applications. You’ll keep these tools reliable and secure for production and service teams, support users across Ubisoft, and contribute to the migration from Atlassian Data Center to Atlassian Cloud.

What you’ll do

• Administer Jira Software, Jira Service Management and Confluence, including projects, spaces, workflows, screens, issue types and permissions
• Monitor platform health, performance and availability and identify ways to improve them
• Gather requirements from production and service teams and improve workflows and request processes
• Configure Jira Automation and maintain integrations and Atlassian Marketplace applications
• Carry out migration activities from Atlassian Data Center to Atlassian Cloud, including testing, validation and support after migration
• Coordinate with teams during migration to limit disruption to their work
• Manage user access, groups and security settings in line with internal requirements
• Provide technical support and training to teams across Ubisoft
• Create and maintain technical documentation, knowledge articles and user guides
• Identify ways to automate manual tasks and improve how teams use Atlassian tools

Qualifications

What you bring to the team

• Bring experience administering Jira Software, Jira Service Management and Confluence in an organisation with many users
• Configure workflows, automation, permission schemes and other Jira settings, with Atlassian Cloud experience considered an asset
• Administer Atlassian Marketplace applications, such as ScriptRunner, Xray and Assets
• Resolve application issues through careful assessment and troubleshooting
• Communicate in French and English to support Montréal-based teams and Ubisoft colleagues worldwide
• Work with production and service teams to understand their needs and help them use the tools
• Organise competing requests, work with care and handle access and security responsibly
• Bring an Atlassian Certified Professional certification as an asset

Additional Information

This role is based in our Montréal office and requires five days per week on site.

for review by our UK-based recruitment team.