Associate Director, Game Services

Ubisoft; Montreal (administrative region); On-site; CAD 140,000 - 190,000; Full time

Job summary

Ubisoft Montréal is seeking an Associate Director, Game Services to lead a multidisciplinary organization supporting Ubisoft games, studios, and Creative Houses. In this senior people leadership role, you will directly lead and develop a team of managers, strengthen leadership capabilities, shape the organization, and create the conditions for teams to perform and grow.

You will ensure health, engagement, and performance of the organization, and reliable delivery of IT and operational services,

Qualifications

• Experience leading large multidisciplinary teams in technology, IT, gaming, or live service.
• Proven ability to develop managers and leadership practices across multiple teams or functions.
• Strong skills in organizational design, talent development, and workforce planning.

Responsibilities

• Lead multidisciplinary teams composed of managers, team leads, technical experts, and operational teams supporting Ubisoft productions
• Develop managers through coaching, performance management, succession planning, and leadership development
• Foster an environment built on clarity, collaboration, trust, and sustainable team performance
• Shape the organizational structure and operating model to align skills, capacity, and business priorities
• Guide teams through organizational change and evolving priorities while maintaining engagement and delivery continuity
• Drive workforce and capacity planning, including recruitment, internal mobility, vendor strategy, and long term skills development
• Oversee service delivery, operational risks, incidents, dependencies, and continuous improvement initiatives
• Partner with game, studio, Creative House, and technology leadership to align organizational and delivery priorities
• Collaborate with global teams across Infrastructure, Security, Cloud, Human Resources, Finance, and external partners
• Promote operational excellence through KPIs, service reviews, automation, standardization, and continuous learning

Skills

Leadership

Organizational design

Stakeholder management

Workforce planning

IT service delivery

Job description

Company Description

• Ubisoft is a global leader in gaming with teams across the world creating original and memorable gaming experiences, from Assassin’s Creed, Rainbow Six to Just Dance and more. We believe diverse perspectives help both players and teams thrive. If you’re passionate about innovation and pushing entertainment boundaries, join our journey and help create the unknown!

Job Description

As an Associate Director, Game Services at Ubisoft Montréal, you will lead a multidisciplinary organization supporting Ubisoft games, studios, and Creative Houses. In this senior people leadership role, you will directly lead and develop a team of managers, strengthen leadership capabilities, shape the organization, and create the conditions for teams to perform, grow, and successfully navigate change.

You will be accountable for the overall health, effectiveness, engagement, and performance of the organization, as well as for the reliable delivery of its IT and operational services.

Working closely with game, studio, Creative House, and technology leadership, you will ensure that our teams, operating model, capabilities, and service-delivery priorities remain aligned with Ubisoft’s evolving business and production needs.

What you’ll do

• Lead multidisciplinary teams composed of managers, team leads, technical experts, and operational teams supporting Ubisoft productions
• Develop managers through coaching, performance management, succession planning, and leadership development
• Foster an environment built on clarity, collaboration, trust, and sustainable team performance
• Shape the organizational structure and operating model to align skills, capacity, and business priorities
• Guide teams through organizational change and evolving priorities while maintaining engagement and delivery continuity
• Drive workforce and capacity planning, including recruitment, internal mobility, vendor strategy, and long term skills development
• Oversee service delivery, operational risks, incidents, dependencies, and continuous improvement initiatives
• Partner with game, studio, Creative House, and technology leadership to align organizational and delivery priorities
• Collaborate with global teams across Infrastructure, Security, Cloud, Human Resources, Finance, and external partners
• Promote operational excellence through KPIs, service reviews, automation, standardization, and continuous learning

Qualifications

• Experience leading large multidisciplinary teams within a complex technology, IT, gaming, or live service environment
• Experience developing managers and supporting leadership practices across multiple teams or functions
• Expertise in organizational design, talent development, workforce planning, employee engagement, and succession planning
• Experience guiding teams through organizational transformation and evolving business priorities
• Strong understanding of IT service delivery, operational services, incident management, capacity planning, and continuous improvement
• Ability to balance operational delivery, technical priorities, workforce needs, financial considerations, and stakeholder expectations
• Strong communication and stakeholder management skills across technical and business teams
• Leadership approach focused on collaboration, transparency, accountability, and team development

Additional Information

What to send our way

• Your CV highlighting relevant leadership experience and organizational scope

• Examples of leadership development, organizational change, and operational improvements you have supported

Contract: PermanentWork flexibility: Office-based